• Ensure the best possible customer experience from onboarding through daily adoption, providing proactive guidance for optimal use of the platform • Conduct onboarding, follow-up routines, and maintain communication with our new customers • Assist the product team in the continuous improvement of the platform by collecting customer feedback and identifying ways to increase engagement and delivered value • Monitor KPIs and prevent churn across the customer portfolio • Identify more efficient ways to unblock customers' implementation journey, leveraging technology, automation, and AI to accelerate adoption and reduce implementation friction.

• Act as the customer's point of contact via email, phone, or chat • Serve as the internal focal point for resolving customer-related challenges • Triage incoming tickets and carefully assess requests, determining whether to escalate to other teams and classifying urgency • Manage internal communication to minimize response time to the customer • Assist with operational procedures related to tool implementation for clients • Build relationships with customers through support, aiming to increase loyalty • Propose improvements to internal workflows and recommend actions that enhance customer satisfaction and loyalty based on support experience • Drive the evolution of support processes by leveraging AI

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Project Title: - Support Autoshell host enablement for Enclosure Attach Scope: - Perform system setup to enable autoshell host for tools in Enclosure Attach Processes. - Perform user acceptance testing (UAT) and data analysis - engage with cross functional team (engineering, IT, manufacturing, tool vendor) for setup and testing - prepare standard operating procedures and provide training Supporting Team: - Process & Equipement Engineering team - IT team - Manufacturing Team Deliverables: - able to enable tool communication with host - able to perform and complete UAT - Data collection and analysis - able to write SOP and provide training to mfg team Stretch Goal: - Able to enable host automation for Enclosure Attach. - Able to improve process control for Enclosure Attach. Requirement: - Bachelor of Computer science & engineering - Bachelor of IT engineering - Any related engineering field About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_my@micron.com Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.

• Work with databases to download, organize, and manage data • Match and validate records across systems • Identify and correct data errors to maintain accuracy • Respond to customer support emails professionally and promptly • Assist customers with inquiries related to company policies and processes • Maintain accurate documentation and task tracking • Collaborate with internal teams to ensure smooth support operations