Role Description Mercier Consultancy Group is excited to announce a rewarding opportunity for Italian-speaking professionals to join a leading Online Streaming Service team in Greece. This position offers paid relocation, allowing you to begin a new chapter in a vibrant country while working in a dynamic and fast-paced industry. As a member of the customer service team, you will play a vital role in supporting Italian-speaking customers, ensuring their satisfaction and fostering positive user experiences. - Provide excellent customer service and support to Italian-speaking subscribers through various communication channels including phone, email, and chat. - Address questions related to subscriptions, billing, technical issues, and content availability. - Guide customers through troubleshooting streaming problems and account management. - Maintain accurate records of customer interactions and document solutions in CRM platforms. - Collaborate closely with technical and operational teams to resolve complex issues promptly. - Stay updated on new content releases, features, and company policies to provide informed assistance. Qualifications - Native or fluent Italian speaker with strong written and verbal communication skills. - Previous experience in customer service or support roles, ideally within the online streaming or entertainment industry. - Good command of English is advantageous. - Problem-solving mindset with the ability to handle technical inquiries effectively. - Comfortable working in a fast-paced, remote or on-site environment in Greece. - Flexibility to work various shifts as per scheduling needs. - Willingness to relocate to Greece with paid relocation assistance provided by the company. - Proficiency with CRM systems and basic computer skills. Benefits - Competitive Monthly Salary - 2 Extra Salaries Per Year - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More... Company Description

Role Description Mercier Consultancy MD is seeking motivated Italian-Speaking Customer Experts to join our team in Greece, supporting a leading consumer electronics company. In this role, you will be responsible for providing excellent customer service and technical support to Italian-speaking customers, ensuring a positive experience with the company's range of electronics products. - Assist Italian-speaking customers via phone, email, and chat regarding product inquiries, technical support, and after-sales service. - Troubleshoot product issues, provide solutions, and guide customers in using products effectively. - Maintain accurate and detailed records of customer interactions within the CRM system. - Collaborate with product and technical teams to resolve complex customer problems efficiently. - Stay updated on latest product releases, features, and company policies to provide accurate information. - Contribute to improving customer service processes and customer satisfaction. Qualifications - Fluency in Italian (spoken and written) is mandatory; proficiency in English is an advantage. - Experience in customer service or technical support, preferably within the consumer electronics sector. - Excellent communication skills and a customer-focused attitude. - Ability to work effectively in a dynamic environment and manage multiple tasks. - Familiarity with CRM platforms and digital customer support tools. - Willingness to relocate and work in Greece. - Strong problem-solving skills and passion for technology and electronics. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy MD is seeking motivated Italian-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. In this role, you will provide exceptional customer service to Italian-speaking clients, handling inquiries related to Imperial Brands' products and services to ensure a positive and effective communication experience. - Deliver professional and empathetic customer support to Italian-speaking customers via phone, email, and chat. - Assist customers with product information, orders, complaints, and general inquiries. - Maintain accurate records of customer interactions and ensure timely follow-up within the CRM system. - Collaborate with internal teams to resolve customer issues efficiently and escalate when necessary. - Stay updated on company products, policies, and industry regulations to provide accurate information. - Provide feedback to management aimed at improving customer service and operational processes. Qualifications - Fluency in Italian (spoken and written) is mandatory; proficiency in English is an advantage. - Previous experience in customer service or client support roles, preferably in FMCG or related sectors. - Excellent communication and interpersonal skills with a strong customer focus. - Ability to multitask, work under pressure, and adapt to a dynamic work environment. - Familiarity with CRM systems and digital communication tools. - Willingness to relocate and work in Greece. - Strong problem-solving abilities and attention to detail. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy MD is seeking motivated Italian-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. In this role, you will provide exceptional customer service to Italian-speaking clients, handling inquiries related to Imperial Brands' products and services to ensure a positive and effective communication experience. - Deliver professional and empathetic customer support to Italian-speaking customers via phone, email, and chat. - Assist customers with product information, orders, complaints, and general inquiries. - Maintain accurate records of customer interactions and ensure timely follow-up within the CRM system. - Collaborate with internal teams to resolve customer issues efficiently and escalate when necessary. - Stay updated on company products, policies, and industry regulations to provide accurate information. - Provide feedback to management aimed at improving customer service and operational processes. Qualifications - Fluency in Italian (spoken and written) is mandatory; proficiency in English is an advantage. - Previous experience in customer service or client support roles, preferably in FMCG or related sectors. - Excellent communication and interpersonal skills with a strong customer focus. - Ability to multitask, work under pressure, and adapt to a dynamic work environment. - Familiarity with CRM systems and digital communication tools. - Willingness to relocate and work in Greece. - Strong problem-solving abilities and attention to detail. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...