Role Description AO Globe Life is actively hiring motivated professionals to join our mission-driven, fully remote team. This opportunity is ideal for recent or soon-to-be graduates in business, marketing, communications, or individuals seeking a people-focused career with strong professional growth potential. We provide hands-on training, pre-qualified client appointments, and structured mentorship designed to help you succeed while working remotely from anywhere in the United States. - Conduct scheduled virtual consultations with clients via Zoom - Guide individuals and families through personalized coverage options and the enrollment process - Maintain accurate and organized digital records of client interactions - Deliver excellent service and timely follow-up to support client satisfaction - Participate in regular team training, development programs, and mentorship sessions - Build long-term client relationships that support both their needs and your professional growth Qualifications - Strong communication and interpersonal skills - Organized, self-motivated, and comfortable working independently in a remote environment - Confident using video communication platforms and digital tools - Passion for helping others and contributing to purpose-driven work - Customer service, sales, or client support experience is helpful but not required - Authorized to work in the United States - Reliable internet connection and a Windows-based laptop or PC with a webcam Benefits - 100% remote work with flexible scheduling - Commission-based compensation with weekly payouts - Warm, pre-qualified client appointments provided—no cold calling required - Vested renewals providing long-term income potential - Full training and licensing support - Equity opportunity for qualifying team members - Monthly and quarterly performance bonuses - Career advancement opportunities, including leadership pathways - A collaborative and supportive team culture focused on growth and performance Company Description AO Globe Life serves working-class families across the United States, partnering with unions, credit unions, and veteran organizations to provide essential financial protection programs. With more than 70 years of service and a growing remote workforce, the organization is committed to empowering professionals to build meaningful, flexible careers while making a positive impact. If you’re ready to start a career that offers flexibility, professional growth, and purpose-driven work, we encourage you to apply today.

Role Description AO Globe Life is seeking dedicated, people-focused professionals to join our fully remote team as Client Support Specialists. This opportunity is ideal for individuals who enjoy helping others, value structure with flexibility, and want to build a long-term professional career from home. In this role, you will assist individuals and families across the United States in understanding and accessing important supplemental benefit programs that provide protection and peace of mind. You will meet virtually with clients who have already requested information—no cold calling or door-to-door outreach is required. We provide comprehensive training, structured mentorship, and a supportive team culture to ensure every team member has the tools and confidence to succeed. Whether you are launching your career or pursuing a meaningful change, this opportunity allows you to combine professional growth with purpose-driven work. Responsibilities - Conduct scheduled virtual consultations via Zoom with clients nationwide - Listen carefully to client needs and recommend appropriate benefit options - Explain available programs clearly and professionally - Guide clients through the enrollment process from start to finish - Maintain accurate, organized digital records and follow-up communication - Provide ongoing post-enrollment support to ensure long-term client satisfaction - Participate in virtual team meetings, mentorship sessions, and product training - Collaborate with colleagues to share best practices and contribute to team goals This position requires professionalism, integrity, and strong time management skills. You will represent AO Globe Life in a consultative, client-centered capacity, ensuring each interaction reflects our commitment to ethical service and quality support. Qualifications - Strong verbal communication and active listening skills - Ability to build rapport and establish trust in virtual settings - Organization and attention to detail - Self-motivation and accountability in an independent work environment - Comfort using technology, including Zoom and digital documentation systems - A positive, team-oriented attitude with a willingness to learn - Previous experience in customer service, sales, or client relations is helpful but not required Requirements - Authorized to work in the United States - Windows-based laptop or desktop computer with webcam - Reliable high-speed internet and a professional workspace Benefits - Fully remote work environment - Flexible scheduling with accountability to client appointments - A supportive, team-oriented culture - Clear advancement opportunities for high performers - Meaningful client interactions and long-term relationship building Company Description For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran associations to provide supplemental benefits that protect working-class families nationwide. Our remote-first model allows professionals across the country to contribute to a shared mission built on three core values: integrity, growth, and impact. Ready to Apply? If you’re ready to build a long-term career that combines flexibility, professional development, and purpose, we encourage you to apply today. This is more than a remote role—it’s an opportunity to grow, serve, and make a meaningful difference.

Role Description We are seeking refined, detail-driven individuals to support a high-touch client experience by managing logistics, coordinating schedules and itineraries, and ensuring every detail is executed flawlessly. This fully remote position is ideal for those who take pride in delivering seamless, elevated service while working independently. No prior experience is required; however, a strong sense of organization, discretion, and client care is essential. Comprehensive training and ongoing support are provided. You will play a key role in ensuring every client interaction is smooth, polished, and thoughtfully managed from beginning to end. Key Responsibilities: - Provide attentive, personalized communication tailored to each client - Oversee scheduling, confirmations, and detailed coordination with accuracy - Anticipate client needs and proactively ensure all elements are in place - Maintain clear, timely updates throughout the entire process - Deliver a seamless, high-standard experience from initial planning to completion Qualifications - Exceptional attention to detail and organizational ability - Strong, polished communication skills - Ability to manage responsibilities independently with professionalism - Tech-savvy and comfortable navigating digital tools and systems - A proactive mindset with a solutions-oriented approach - A natural ability to create a calm, seamless experience for others Requirements - This role is especially well-suited for individuals who appreciate flexibility without compromising professionalism, including: - Stay-at-home parents seeking a polished, remote career path - Military spouses - Professionals transitioning into a more flexible, client-focused role - Individuals who value organization, discretion, and elevated service Location Requirement - Applicants must be authorized to work in: - United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Apply If you are highly organized, dependable, and take pride in delivering a refined, seamless experience, we invite you to apply.

Role Description This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm EST (will support Eastern Time Zone). It may be necessary, given the business need, to work occasional overtime. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Independently manages complex, high risk, or escalated benefit configuration work, including new client implementations and critical renewals. - Serves as a primary SME for BCT processes, systems (ServiceNow, RxCOMET, RxClaim/NextGen, RxCCR), and SOP updates. - Provides guidance and peer support to analysts on benefit logic, system impacts, and troubleshooting. - Performs advanced data review and validation to ensure benefit accuracy, compliance, and alignment with documented client intent. - Partners with triage, upstream, and downstream teams (e.g., BOM, Formulary, Specialty, CCR) to resolve issues, clarify requirements, and route work appropriately. - Engages in issue research, escalation support, and root cause identification to prevent repeat errors. - Support new and existing client benefit changes by submitting, monitoring, and maintaining work through ServiceNow cases and tasks. - Complete structured analysis and validation of benefit data to ensure accuracy and compliance with documented client intent. - Maintain consistent quality standards while meeting established turnaround time (TAT) and performance metrics. - Utilize SOPs, job aids, and source systems to research issues, resolve discrepancies, and ensure correct benefit configuration. - Monitor assigned work queues, perform required follow up, and ensure tasks progress to completion. - Maintain thorough documentation and professional handling of all assigned work items. Qualifications - High School Diploma/GED. - 3+ years of PBM related experience. - 3+ years of experience in a business analyst, Subject Matter Expert (SME), or similar role responsible for implementing and upkeeping complex, cross functional business processes. - 3+ years of experience performing complex benefit change analysis and system configuration work. - Advanced level of proficiency working across multiple systems concurrently (e.g., ServiceNow, RxCOMET, RxClaim/NextGen, RxCCR). - Intermediate level of proficiency in Microsoft Office skills, including Word, Excel, Teams, Outlook & OneNote. - Strong analytical skills, attention to detail, and ability to work independently in a telecommuter environment. - Proven ability to meet established turnaround time, SLA, and quality benchmarks. - Individual contributor with the ability to organize information and multi-task work items, while maintaining strong attention to detail. Requirements - 3+ years of BCT experience. - Strong working knowledge of UMR benefit change processes and procedures. - Recognized experience acting as an SME, trainer, or peer resource within a PBM or benefits configuration environment. - Experience handling escalations, high‑impact client changes, or peak‑volume workloads. - Familiarity with SOP development, process stabilization, and supporting large changes. - Strong communication skills and experience partnering cross‑functionally to resolve complex issues. Benefits - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays. - Medical Plan options along with participation in a Health Spending Account or a Health Saving account. - Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage. - 401(k) Savings Plan, Employee Stock Purchase Plan. - Education Reimbursement. - Employee Discounts. - Employee Assistance Program. - Employee Referral Bonus Program. - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).