Role Description Official Schedule after training: 9:00am - 5:30pm - Maintain knowledge of the Arkansas Medicaid program. - Provide effective and efficient customer service to Medicaid Members for Arkansas Medicaid Program or Premium assistance programs. - Respond to and resolve grievances and complaints; provide accurate and up-to-date information. - Assist Members with enrollment in a qualified health plan using the ACCESS Arkansas portal. - Assign or change PCPs at the request of Members. - Assist Members seeking dental care coordination services by providing dental benefit information, finding a dentist or dental specialist, scheduling dental appointments, and arranging transportation. - Assist eligible Medicaid Members in changing their assignment in managed care dental plans. - Serve as subject matter expert on assigned contract deliverables. - Document services rendered in the appropriate format and system as designated by AFMC. - Support the organization’s mission, vision, and values by exhibiting behaviors of Honesty, Excellence, Accountability, Respect, and Teamwork. Qualifications - Intermediate level computer skills (Excel, Word, PowerPoint, and Outlook). - Type 25 wpm. - Exceptional skills in business English and spelling. - Ability to maintain confidentiality. - Strong oral and written communication skills. - Creativity and customer service skills. - Ability to meet deadlines and pay attention to detail. - Flexibility and ability to work collaboratively and independently. - Initiative and ability to relate professionally with staff, business partners, customers, constituents, members, and the public. - Ability to multitask and prioritize. - Strong organizational and problem-solving skills. - Professionalism and project management skills. - Ability to read, interpret, and apply laws, rules, and regulations. - Knowledge of quality improvement processes and techniques. - Time management skills. - Ability to work overtime as needed. Requirements - Mobility, reaching, bending, lifting, grasping, ability to read and write. - Ability to communicate with personnel and remain calm under stress. - Ability to travel as needed. - Must be able to lift and transport 25 pounds. - Must be capable of performing the essential job functions of this job, with or without reasonable accommodations. Education - Required: High School Diploma. Experience - Bilingual English/Spanish. - Two (2) years’ experience within the healthcare arena, understanding of Medicaid guidelines, customer relations, and call center experience. - Desirable: Experience within the healthcare arena and understanding of the Medicaid Guidelines. Internet Requirements - Reliable, high-speed wireless internet service (Wi-Fi). - An upload speed of at least 5Mbps is required to support softphone functionality.

Role Description The One Medical Virtual Medical Team (VMT) is a leading provider of virtual clinical care, providing world-class, convenient, evidence-based virtual medical care to One Medical patients in concert with their primary care providers. Through advanced technology and a team-based approach, we care for patients 24 hours a day, 365 days a year. Our team is united by intellectual curiosity, inclusiveness, and a powerful mission: transforming healthcare and bringing world-class primary care to everyone. What you’ll be working on: - Treating patients via tele-health visits, including telephonic triage calls, video visit appointments, and email follow-ups - Continuous learning during weekly Clinical Rounds and through other modalities - Ongoing collaboration with both virtual and in-office teammates via daily huddles - Utilization of your specific clinical training and opportunities to give exceptional care to patients virtually Qualifications - Completion of master’s degree in an accredited Physician Assistant program (MSPAS) and is maintaining active NCCPA certification - Currently licensed in CA with possibility to obtain additional states - In the past 5 years, practiced as an Advanced Practitioner for at least: - 2 years in an outpatient primary care setting seeing patients of all ages (0+), OR - 2 years in an urgent care or emergency medicine setting seeing patients of all ages (0+) - Ability to work afternoons and evenings (Current shifts range from starting at 7am-6pm PST or 11-10pm PST) - Excellent clinical and communication skills with the ability to follow established clinical protocols and workflows Requirements - Example schedule for this role: - Thursday: 7a-6pm Pacific (1 hour break) - Friday: 7a-6pm Pacific (1 hour break) - Saturday: 7a-6pm Pacific (1 hour break) - Sunday: 7a-6pm Pacific (1 hour break) - A passion for human-centered primary care - The ability to successfully communicate with and provide care to individuals of all backgrounds - The ability to effectively use technology to deliver high quality care - Clinical proficiency in evidence-based primary care - The desire to be an integral part of a team dedicated to changing healthcare delivery - An openness to feedback and reflection to gain productive insight into strengths and weaknesses - The ability to confidently navigate uncertain situations with both patients and colleagues - Readiness to adapt personal and interpersonal behavior to meet the needs of our patients Benefits - This is a non-benefited virtual role. - Compensation for this position is $80/hr. - One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: - Paid sabbatical for every five years of service - Free One Medical memberships for yourself, your friends and family - Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues - Competitive Medical, Dental and Vision plans - Pre-Tax commuter benefits - PTO cash outs - Option to cash out up to 40 accrued hours per year - Protecting your future for you and your family: - 401K match - Credit towards emergency childcare - Company paid maternity and paternity leave - Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance - Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance - In addition to the comprehensive benefits package outlined above, practicing clinicians also receive: - Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. - UpToDate Subscription - An evidence-based clinical research tool - Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education - Rounds - Providers end patient care one hour early each week to participate in this shared learning experience - Discounted rate to attend One Medical’s Annual REAL primary care conference

Role Description The One Medical Virtual Medical Team (VMT) is a leading provider of virtual clinical care, providing world-class, convenient, evidence-based virtual medical care to One Medical patients in concert with their primary care providers. Through advanced technology and a team-based approach, we care for patients 24 hours a day, 365 days a year. Our team is united by intellectual curiosity, inclusiveness, and a powerful mission: transforming healthcare and bringing world-class primary care to everyone. What you’ll be working on: - Treating patients via tele-health visits, including telephonic triage calls, video visit appointments, and email follow-ups - Continuous learning during weekly Clinical Rounds and through other modalities - Ongoing collaboration with both virtual and in-office teammates via daily huddles - Utilization of your specific clinical training and opportunities to give exceptional care to patients virtually Qualifications - Completed an accredited FNP program with a national certification - Currently licensed in CA with the possibility to obtain additional states - In the past 5 years, practiced as an Advanced Practitioner for at least: - 2 years in an outpatient primary care setting seeing patients of all ages (0+), OR - 2 years in an urgent care or emergency medicine setting seeing patients of all ages (0+) - Ability to work afternoons and evenings (Current shifts are 7am-6pm PST or 11-10pm PST) - Excellent clinical and communication skills with the ability to follow established clinical protocols and workflows Requirements - A passion for human-centered primary care - The ability to successfully communicate with and provide care to individuals of all backgrounds - The ability to effectively use technology to deliver high quality care - Clinical proficiency in evidence-based primary care - The desire to be an integral part of a team dedicated to changing healthcare delivery - An openness to feedback and reflection to gain productive insight into strengths and weaknesses - The ability to confidently navigate uncertain situations with both patients and colleagues - Readiness to adapt personal and interpersonal behavior to meet the needs of our patients Benefits - Paid sabbatical for every five years of service - Free One Medical memberships for yourself, your friends, and family - Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues - Competitive Medical, Dental and Vision plans - Pre-Tax commuter benefits - PTO cash outs - Option to cash out up to 40 accrued hours per year - 401K match - Credit towards emergency childcare - Company paid maternity and paternity leave - Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance - Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance - Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100% - UpToDate Subscription - An evidence-based clinical research tool - Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education - Rounds - Providers end patient care one hour early each week to participate in this shared learning experience - Discounted rate to attend One Medical’s Annual REAL primary care conference

• You will be using company approved internet databases and phone tools to skip trace and locate customers/collateral and/or other parties to: • Verify that all funding packages submitted by dealers meet FHF quality standards. • Conduct phone verification of personal and employment information for prospective clients. • Verify the veracity of all information provided during application and funding process while screening for possible fraudulent documentation. • Actively manage incoming emails from dealerships and other departments regarding the loans. • Be in constant communication with dealerships regarding the status of their funding packages, both through emails and phone calls (inbound and outbound). • Conduct final funding interviews with prospective clients. • Assist other funding associates whenever needed. • Report and discuss with Funding Manager any potential risk flags not previously known. • Work with the rest of the funding team towards meeting FHF weekly/monthly targets.