• Define and lead the research strategy for Protege's Data Lab, aligning experimentation with company priorities and product direction. • Partner closely with Product, Engineering, and GTM teams to identify high-value research opportunities tied to AI data quality, evaluation, and marketplace performance. • Design and oversee experiments that evaluate dataset quality, model performance, synthetic data workflows, and privacy-preserving methodologies. • Build scalable systems for benchmarking, labeling quality analysis, and training data evaluation across multiple AI modalities. • Serve as a customer-facing research partner to GTM, representing DataLab in sales, technical discovery, delivery, and customer strategy conversations while translating research depth into practical guidance that helps Protege deliver value to our partners and customers. • Translate ambiguous technical questions into clear research frameworks, measurable hypotheses, and actionable recommendations. • Publish internal research findings that directly influence product decisions, customer strategy, and platform capabilities. • Lead, manage, and scale a high-performing team of researchers and data scientists, driving execution, technical excellence, and career development across the Data Lab organization. • Establish operational rigor around experimentation, reproducibility, and research documentation. • Represent Protege externally through technical conversations with customers, partners, and the broader AI ecosystem. • Stay at the forefront of advancements in foundation models, evaluation methodologies, data infrastructure, and AI alignment research.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Program Director is a senior delivery leader operating as an individual contributor, accountable for orchestrating and enabling the successful execution of large-scale, complex programs-often spanning multiple projects, geographies, and business units. This role is responsible for strategic leadership, program governance, stakeholder engagement, and ensuring the delivery of transformative business outcomes through the ServiceNow platform. While the primary focus is on strategic oversight and leadership, the Program Director is expected to demonstrate the capability and willingness to engage hands-on when needed-rolling up their sleeves to drive progress, solve problems, and ensure success. Key Responsibilities - Set strategic direction for a select group of complex programs, ensuring alignment with business goals and customer value. - Oversee and enable Program Managers and Project Managers, ensuring consistent delivery in accordance with established standards and ServiceNow best practices. - Ensure robust processes and forums are in place to effectively manage and control risk, change, resources, and financials. - Build and maintain strong relationships with executives, partners, and customers; provide executive-level updates and act as a trusted advisor, guiding the customer on actions required for success - Foster a high-performance, collaborative team culture by critically assessing the skills required to achieve a successful outcome. - Ensure alignment and collaborate with Customer Success to deliver measurable business outcomes and maximize value realization for customers - Collaborate with Customer Success to establish comprehensive Program Governance (Strategic, Portfolio, Technical, Program, and Project). - Support pre-sales by shaping solutions, contributing to proposals, assessing delivery risks and lead the efforts around program structure and governance for large opportunities. - Champion the adoption of AI-driven delivery methodologies to accelerate implementations. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations. - Extensive experience with SaaS platforms and organizations, especially ServiceNow, including relevant product trainings - Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address, familiarity with ServiceNow product configuration is a plus. - Demonstrated success in providing oversight for multi-million-dollar, multi-project programs for strategic accounts. - Demonstrated expertise in enabling customers to adopt and integrate AI and automation solutions, as well as utilizing these technologies to optimize internal program delivery processes and inform strategic decision-making. - Extensive experience in supporting customers through business transformations (OCM) and guiding them through high-level organizational change elements while driving technical transformation. - Strong financial acumen, with experience in program budgeting, forecasting, and value realization. - Excellent communication, negotiation, and executive stakeholder management skills. - Project Management certification (PMI - PgMP (Program Management Professional), MSP (Managing Successful Programs), or equivalent) and Agile/Scrum/SAFe experience is a plus. - Ability to travel as required (up to 50%). Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. 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Role Description We’re looking for a Director of Digital Product to lead the strategy, optimization, and operational performance of our ecommerce ecosystem across multiple wellness brands. This role sits at the center of growth, customer experience, and ecommerce operations. You’ll own the performance and evolution of our Shopify environments — from conversion rate optimization and subscription adoption to site operations, merchandising strategy, and platform infrastructure. This is a high-leverage, hands-on role. We’re not looking for someone who wants to manage from a distance. We want a builder/operator who can think strategically while staying deeply involved in experimentation, analytics, prioritization, and execution. You’ll partner closely with our Growth, Creative, Analytics, Finance, and Operations teams, as well as external Shopify and tooling partners. You’ll report directly to the VP of Growth and play a central role in helping Scale Media build the next generation of AI-native consumer brands. What you’ll own - Website conversion strategy. - Shopify ecosystem management. - Experimentation systems. - Cross-functional execution. - Analytics and reporting. - AI-enabled workflows. - Team leadership. What success looks like - Improved website conversion rates across portfolio brands. - Increased subscription adoption and stronger retention metrics. - Faster experimentation velocity and better decision-making frameworks. - More reliable website operations and cleaner ownership structures. - Improved mobile experience and funnel performance. - AI-enabled systems that increase team leverage and operational efficiency. - A stronger ecommerce organization with higher standards and better execution quality. Qualifications - Deep Shopify and DTC ecommerce experience. - Strong CRO instincts. - Systems-oriented thinking. - Analytical rigor. - AI fluency. - Hands-on operator mentality. - Experience leading teams. - 7-10+ years of relevant experience. Requirements - Ecommerce leaders at scaled DTC brands. - CRO leaders from high-growth consumer companies. - Shopify ecosystem operators with strong experimentation backgrounds. - Ecommerce consultants or agency operators who’ve worked deeply inside consumer brands. Preferred, but not required - Experience in supplements, wellness, beauty, or consumer subscription businesses. - Familiarity with ecommerce personalization and retention tooling. - Experience rebuilding or leveling up junior-heavy teams. - Deep understanding of subscription ecommerce economics. - Experience scaling multi-brand ecommerce portfolios. Compensation 150k - 200k, depending on experience.

Role Description The Director of Residential Services provides oversight for The Florida Sheriff Youth Ranches programs and services at each of the three residential programs in Florida. The Director is responsible for residential programs and services and provides coaching to program staff in development, administration, and coordination of programs. This position is exempt from overtime pay. - Provides oversight and consultation for the administration and supervision of residential programs, services, and facilities. - Recruits, selects, orients, trains, and supervises Program Directors, Campus Life Director, and Clinical Director; appraises performance, disciplines, addresses complaints, and resolves problems. - Provides risk management training for all new employees at all residential programs. - Assists the Vice President Program and program staff to ensure that all licensing, accreditation, contracts, rate agreements, Medicaid applications, and other standards for programs and services are met. - Facilitates relationships between programs and services and with the Main. - Assists program staff in the development of any new programs/services or to make any major changes or modifications to existing programs/services. - Maintains relationships with District/Regional DCF, DJJ, Medicaid, or other agencies. - Coordinates with the Quality Improvement Director in developing policies, procedures, directives, manuals, and training programs. - Provides oversight and coaching towards budget, expenditures, and revenue-generating activities to ensure that resources are maximized and that all programs are fiscally accountable. - Ensures that responsible employees are monitoring all required clinical and non-clinical documentation and case records to ensure timely and up-to-date completion. - Supports and works with Donor Relations staff to ensure that donors, Sheriffs, volunteers, and other stakeholders are cared for and serviced in a timely and high-quality fashion. - Troubleshoots problem areas and carries out any special projects assigned by the Executive Vice President. - Facilitates relationships with consulting psychiatrists and ensures sound customer service. Qualifications - A Master’s degree in the human services field from an accredited college or university is required. - A minimum of seven years’ experience in a social service setting with at least five years in an administrative or supervisory capacity is required. - Experience in administering multi-service, multi-site agencies with a residential component will be given preference. Requirements - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and complex governmental regulations. - Ability to write reports, proposals, policy, business correspondence, and procedure manuals. - Ability to effectively present information and respond to questions from groups. - General orientation to and a basic understanding of the use of computers and other technology in the human service field. - Ability to travel as needed in relation to the duties of the position. - Ability to train all levels of staff in policy, procedures, and techniques related to their duties and responsibilities. - Creative and entrepreneurial in approach to human services while maintaining respect for agency history. - Ability to positively represent the agency in various settings. - Ability to write legibly and document necessary information accurately. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to add, subtract, multiply, and divide in all units of measure. - Well organized, attentive to details, and task-oriented. Benefits - 401(k) Plan with up to 4% company match - Annual Leave and Sick Leave - Holidays - Company Paid Long Term Disability - Company Paid Life Insurance - Medical, Dental, and Vision Insurance - Employee Assistance Program - Health Savings Account, Supplemental Life Insurance, Short Term Disability, and Aflac Products Available Company Description We are an equal opportunity employer and a drug-free workplace. Employment in this position is contingent upon successful completion of a Level 2 background screening through the Florida Department of Law Enforcement (FDLE) Care Provider Background Screening Clearinghouse, as required by Florida law. Pursuant to House Bill 531 (2025), applicants are encouraged to review the Care Provider Background Screening Clearinghouse Education and Awareness information available at: https://info.flclearinghouse.com