Role Description Mercier Consultancy MD is seeking motivated Italian-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. In this role, you will provide exceptional customer service to Italian-speaking clients, handling inquiries related to Imperial Brands' products and services to ensure a positive and effective communication experience. - Deliver professional and empathetic customer support to Italian-speaking customers via phone, email, and chat. - Assist customers with product information, orders, complaints, and general inquiries. - Maintain accurate records of customer interactions and ensure timely follow-up within the CRM system. - Collaborate with internal teams to resolve customer issues efficiently and escalate when necessary. - Stay updated on company products, policies, and industry regulations to provide accurate information. - Provide feedback to management aimed at improving customer service and operational processes. Qualifications - Fluency in Italian (spoken and written) is mandatory; proficiency in English is an advantage. - Previous experience in customer service or client support roles, preferably in FMCG or related sectors. - Excellent communication and interpersonal skills with a strong customer focus. - Ability to multitask, work under pressure, and adapt to a dynamic work environment. - Familiarity with CRM systems and digital communication tools. - Willingness to relocate and work in Greece. - Strong problem-solving abilities and attention to detail. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy MD is seeking motivated Italian-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. In this role, you will provide exceptional customer service to Italian-speaking clients, handling inquiries related to Imperial Brands' products and services to ensure a positive and effective communication experience. - Deliver professional and empathetic customer support to Italian-speaking customers via phone, email, and chat. - Assist customers with product information, orders, complaints, and general inquiries. - Maintain accurate records of customer interactions and ensure timely follow-up within the CRM system. - Collaborate with internal teams to resolve customer issues efficiently and escalate when necessary. - Stay updated on company products, policies, and industry regulations to provide accurate information. - Provide feedback to management aimed at improving customer service and operational processes. Qualifications - Fluency in Italian (spoken and written) is mandatory; proficiency in English is an advantage. - Previous experience in customer service or client support roles, preferably in FMCG or related sectors. - Excellent communication and interpersonal skills with a strong customer focus. - Ability to multitask, work under pressure, and adapt to a dynamic work environment. - Familiarity with CRM systems and digital communication tools. - Willingness to relocate and work in Greece. - Strong problem-solving abilities and attention to detail. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description AO Globe Life is hiring experienced professionals to support veterans and their families through scheduled virtual consultations. This fully remote opportunity offers schedule flexibility, structured training, and the ability to make a meaningful impact while helping families understand important coverage options. All client consultations are scheduled in advance, allowing you to focus on delivering excellent service and guidance without cold outreach. - Conduct scheduled virtual consultations with veterans and their families via Zoom - Help clients understand available coverage options with clarity and professionalism - Guide individuals through the onboarding and enrollment process - Provide ongoing account support and follow-up assistance - Maintain accurate digital records and ensure compliance with company standards - Participate in weekly training sessions, team meetings, and professional development workshops Qualifications - Background in client service, consulting, or customer-facing roles - Excellent virtual communication and relationship-building skills - Organized, coachable, and mission-driven - Comfortable using Zoom, CRM systems, and digital documentation tools - Passion for supporting veterans and their families is highly valued Requirements - Must be legally authorized to work in the United States - Must have a reliable internet connection - Must use a Windows-based laptop or PC with webcam access Benefits - Fully remote role available to U.S.-based professionals - Flexible scheduling with autonomy over your workday - Pre-qualified client consultations provided - Paid training and licensing support - Leadership development programs and mentorship - Recognition programs and performance incentives - Opportunities for professional growth within a structured team environment Company Description With more than 70 years of service, AO Globe Life partners with unions, credit unions, and veteran-focused organizations to help working families understand coverage options that protect their financial futures. Our remote-first infrastructure supports professionals across the country while maintaining a strong commitment to service, integrity, and long-term growth.

• Respond to incoming calls, live chats, and emails from Phorest clients. • Diagnose and troubleshoot software questions. • Use remote-access tools to support clients through technical issues. • Build strong product knowledge across the Phorest platform. • Escalate more complex or critical issues to senior support teams. • Act as the voice of the customer by sharing product feedback and feature requests. • Collaborate with Support, Product, and Engineering teams.