• Be an inspiring leader on integrating NVIDIA technology into IT infrastructures • Interact with end-users in academia and industry • Identify gaps and propose/develop prototypical solutions • Demonstrate accelerated computing and AI workflows • Communicate customer requirements to NVIDIA Engineering

• Empower and mentor partners, customers, and colleagues, sharing your expertise to help them grow and succeed. • Play a key role in shaping and supporting strategic plans that drive innovation at national, regional, and city levels across diverse communities. • Build engaging resources—such as presentations, blogs, and interactive notebooks—that connect business strategy with real-world government and community needs. • Collaborate closely with customers’ technical teams, guiding and supporting them through hands-on field trials and solution deployments. • Advocate for customer and partner needs by helping define product requirements and championing enhancements that remove barriers. • Develop and demonstrate solutions based on NVIDIA’s groundbreaking AI software and hardware technologies to customers.

• Develop and execute a customer success strategy for clients that meets their stated business goals—demonstrating ROI for your clients should be your North Star • Ensure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience as measured by being the highest-rated partner on the HubSpot partner directory—your clients should be happy to be a reference • Deliver consistent, world-class quality across all customer success strategies and implementations • Have a strong understanding of strategic opportunities to expand retainer scope and present ideas to Marketing and CRM teams as well as internal teams • Stay informed about the latest industry trends, market developments, competitive landscape, and HubSpot’s competitive position to ensure the clients’ customer success strategies remain cutting-edge and effective • Gather and relay customer feedback to the client’s product development team to drive product improvements • Monitor customer satisfaction and implement retention strategies • Identify satisfied customers who can serve as advocates for the client through case studies, testimonials, or referrals • Optimize client’s Service Hub instances as well as execute the strategy in HubSpot • Work with creatives to create and curate customer collateral, presentations, and other content pieces to support your clients’ customer base

• Own the senior technical relationship with a portfolio of high-value federal and public sector partners, serving as a strategic advisor to partner CTO, CISO, and VP-level stakeholders; • Lead joint technical strategy sessions and executive business reviews, ensuring alignment between Datadog and partner technical roadmaps at the highest levels of the organization; • Architect and lead technically complex partner initiatives including federal cloud migrations, zero-trust observability frameworks, FedRAMP-aligned deployments, and large-scale DevSecOps transformations; • Design and deliver partner enablement programs - workshops, certifications, and technical deep-dives - that measurably elevate partner capabilities; • Collaborate internally to support partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices; • Advocate on behalf of partners' technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution; • Serve as the authoritative voice of federal partner needs with Datadog's Product, Engineering, and Technical Services teams - driving prioritization decisions that shape the platform roadmap; • Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.