• Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements with a focus on high-value HLS use cases • Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation • Understand customers’ business strategy and direction and architect solutions to realize business goals & objectives • Collaborate throughout the sales process with Sales, Sales Engineers, Professional Services, Executives, etc. • Bring innovative ideas that showcase case Talkdesk’s competitive advantage and disruptive mindset • Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing, including the development of HLS-specific SOWs and standardized workflows • Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process. This includes implementing structured accountability to mitigate technical readiness gaps and scope creep specific to Health IT Architecture. • Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap • Partner with sales, product, and engineering to help prioritize products and features based on client needs • Effectively translate client requirements and program characteristics, including complex EHR integrations (Epic, Cerner, etc.) and U.S. health system nuances, to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology. • Help build out department methodology and tools to improve quality and efficiency • Leverage strong technical acumen to identify process improvements and technical solutions

Role Description As a Senior Product Solutions Engineer, you will play a critical role in the long-term success of SpyCloud’s most strategic customers. You’ll serve as a trusted technical advisor, focused on delivering scalable API integrations and data workflows that help customers maximize the value of our platform across security, fraud, and identity protection use cases. This role blends deep technical knowledge with high-impact account engagement. You’ll work closely with stakeholders—from developers and engineers to CISOs—to ensure SpyCloud is seamlessly integrated and delivering value within their security ecosystems. What You'll Do: - Strategic Account Partnership - Serve as the dedicated technical advisor for a portfolio of high-value enterprise accounts, building strong relationships and deep knowledge of each customer’s ecosystem, architecture, and goals. - Partner closely with Customer Success Managers to drive customer retention, growth, and satisfaction. - Lead technical planning sessions and business reviews to align SpyCloud usage with evolving enterprise priorities and ensure that the customer is achieving maximum value from the subscription. - API & Data Integration Leadership - Guide customers through the design and implementation of secure, scalable API integrations and data workflows. - Support the embedding of SpyCloud into critical systems—such as SIEMs, SOAR platforms, data lakes, identity platforms, and custom-built applications. - Provide hands-on support for troubleshooting and optimizing RESTful API usage, data formatting, and automation scripts. - Industry & Domain Expertise - Apply subject matter expertise in areas such as Identity, Account Takeover, Fraud Detection, Threat Intelligence, and/or Security Operations. - Advise customers on deploying SpyCloud effectively within their security and identity infrastructure. - Serve as a trusted partner in shaping customer workflows that rely on SpyCloud’s intelligence data. - Technical Enablement & Support - Lead onboarding and technical enablement sessions focused on API usage, data pipelines, and integration best practices. - Proactively monitor account health and integration performance, identifying risks, blockers, and opportunities for optimization. - Create and maintain reusable assets—including integration guides, scripts, and deployment templates. - Product Feedback & Collaboration - Act as the voice of the customer—sharing insights, trends, and feature feedback with Product and Engineering teams. - Participate in roadmap discussions and help evolve SpyCloud’s platform and integration capabilities based on enterprise needs. Qualifications - 3+ years in a technical, customer-facing role (e.g., Solutions Engineer, Technical Account Manager, Customer Success Engineer) - Proven experience managing strategic or enterprise accounts with complex integration requirements - Deep understanding of APIs, data transformation, and integration architecture (RESTful APIs, JSON, scripting with Python or Bash) - Familiarity with enterprise security and data ecosystems: SIEMs, SOAR platforms, IAM (Okta, Azure AD), and custom applications - Excellent communicator—able to translate between technical and business audiences - Confident working with developers, architects, and senior security leaders Requirements - Familiarity with fraud prevention, identity management, or threat intelligence use cases - Exposure to compliance or regulatory frameworks (e.g., SOC 2, ISO 27001, GDPR) Benefits - 401(k) with Employer Contribution - Health, Vision, and Dental Insurance - Health Savings Account (HSA) available with Employer Contribution - Employer Paid Life, Short-term, and Long-term Disability Insurance - Generous PTO Plan and 16 paid holidays per year

Role Description We are seeking a driven and detail-oriented individual to own the client configuration of Emiri, our Liquid AI-driven natural language tool. You’ll work closely with product, engineering, and client success teams to configure and deploy clients as well as scale Emiri across all Circana industries, markets, and datasets globally. You’ll play a key role in ensuring the configuration platform is aligned with both technical requirements and user needs. You'll also play a key role in guiding users – internally and externally – through setup, testing, and best practices. Job Responsibilities - Own client configuration and deployment of Emiri - Understand and support Emiri’s configuration dependencies, including prompt templates and setup requirements - Design UI mockups or flow diagrams and translate feedback into actionable stories or bug reports for the development team - Document and maintain guidance around configuration processes, tips, and “how-to” documentation for internal use - Collaborate with client success and client teams to support their understanding of configuration needs and guiding them in effective prompting - Drive root cause analysis of issues to surface opportunities to improve scalability and user friendliness of the configuration tool - Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos - Test new enhancements or fixes prior to release to ensure quality and expected behavior Qualifications - Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri - Experience in configuration management, technical product operations, or client solutions roles - Strong organizational skills to support multiple client configurations and maintain flawless on-time delivery and service levels - Experience with generative AI tools (e.g., OpenAI, Claude) - Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams - Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops - Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems - Multilingual with proficiency in French, German, Spanish, and/or Italian (preferred) - Working knowledge of JSON and strong attention to structure and formatting (preferred) - Exposure to low-code/no-code platforms or custom internal tooling (preferred) - Experience working with UX/UI teams or providing user-centered feedback on tools (preferred) - 5+ years of experience in data analytics and reporting Requirements - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Location This position can be located in the following area(s): Greece. Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice). Your current employer will not be contacted without your permission.

Role Description As an Observability Specialist Solutions Architect at Elastic, you will play a pivotal role in shaping how customers leverage Elastic's Observability solutions to achieve their business goals. You will act as a trusted advisor and technical authority, working closely with sales teams, customers, and partners to design and implement innovative observability solutions built on Elastic and OpenTelemetry standards. A successful Solutions Architect is deeply curious, continually learning, and driven to challenge the status quo. This role provides an opportunity to make a meaningful impact by helping customers tackle observability problems, enabling customers to harness the full power of Elastic Observability, and contributing to Elastic’s growth in this space. What You Will Be Doing: - Serving as the technical lead and trusted advisor to customers, partners, and internal stakeholders for Elastic Observability solutions with a focus on infrastructure monitoring (metrics), application monitoring (tracing), and logging. - Providing thought leadership and championing the evolution of OpenTelemetry with Elastic customers and inside the CNCF OpenTelemetry community. - Collaborating with sales and customer teams to understand customer challenges, goals, and environments, and designing tailored observability solutions. - Guiding customers in adopting observability standards to ensure compatibility and success with Elastic’s solutions. - Helping customers architect for high-fidelity observability at scale. - Leading technical discussions and demonstrations, showcasing Elastic’s Observability and GenAI capabilities. - Developing proof-of-concept solutions that highlight the value and impact of Elastic’s Observability offerings for customer use cases. - Developing instructional observability workshops for the field and customers. - Creating and nurturing relationships with key decision-makers and technical leaders within customer organizations. - Driving best practices for observability architecture, deployment, and operations with a focus on scale, performance, and cost efficiency. - Contributing to the evolution of Elastic’s Observability products, providing feedback from the field to Product and Engineering teams. - Representing Elastic at conferences, webinars, and industry events as a subject matter expert on Observability and OpenTelemetry. - Building and maintaining technical documentation and resources to support enablement efforts. - Developing and maintaining deep expertise in Elastic’s Observability solutions and OpenTelemetry standards, staying current with industry trends and advancements. - A light understanding of the cybersecurity ecosystem and the role security solutions play in modern DevSecOps. Qualifications - Deep expertise in OpenTelemetry, including significant contributions to its development or ecosystem. - A track record of success in a technical presales/consulting role—enough experience selling and implementing technology to earn your customer’s trust. - Experience building PoCs, inclusive of the technical skills required to develop exemplary custom services and stage typical supporting infrastructure, like Kubernetes, Kafka, Postgres across both self-managed and hosted environments. - An ideal candidate will have some practitioner experience using observability products as a SRE or developer. - Experience designing and presenting technical solutions related to Observability, OpenTelemetry, or AI technologies in a pre-sales or consulting capacity. - A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies. - A real passion for being curious and a continuous learner. - A history of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors. - An ability to influence. - The ability to inspire groups, both large and small. - A willingness to travel 30% within the region, as well as occasionally internationally. Requirements - Compensation for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE). - The typical starting OTE range for new hires in this role is: - $184,200 — $291,400 USD - The typical starting salary range for this role is: - $129,000 — $204,000 USD - The typical starting Target Variable range for this role is: - $55,200 — $87,400 USD Benefits - Competitive pay based on the work you do here and not your previous salary. - Health coverage for you and your family in many locations. - Ability to craft your calendar with flexible locations and schedules for many roles. - Generous number of vacation days each year. - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service. - Up to 40 hours each year to use toward volunteer projects you love. - Embracing parenthood with a minimum of 16 weeks of parental leave.