• Design, develop, and maintain IVR applications based on business and technical requirements • Integrate IVR solutions with key internal services • Monitor IVR systems and implement operational improvements to enhance customer experience • Troubleshoot and resolve issues within the voice contact center and IVR environments • Collaborate with project managers to ensure the timely and high-quality delivery of solutions • Work independently while supporting a regional business unit aligned with global objectives • Participate in forward-looking initiatives to improve call steering and IVR architecture • Communicate technical concepts clearly to both technical and non-technical stakeholders

• Design, develop, and maintain IVR applications based on business and technical requirements • Integrate IVR solutions with key internal services • Monitor IVR systems and implement operational improvements to enhance customer experience • Troubleshoot and resolve issues within the voice contact center and IVR environments • Collaborate with project managers to ensure the timely and high-quality delivery of solutions • Work independently while supporting a regional business unit aligned with global objectives • Participate in forward-looking initiatives to improve call steering and IVR architecture • Communicate technical concepts clearly to both technical and non-technical stakeholders

• Design, develop, and maintain IVR applications based on business and technical requirements • Integrate IVR solutions with key internal services • Monitor IVR systems and implement operational improvements to enhance customer experience • Troubleshoot and resolve issues within the voice contact center and IVR environments • Collaborate with project managers to ensure the timely and high-quality delivery of solutions • Work independently while supporting a regional business unit aligned with global objectives • Participate in forward-looking initiatives to improve call steering and IVR architecture • Communicate technical concepts clearly to both technical and non-technical stakeholders

• Proficiency in advanced programming concepts and strong command of the technologies used by the team. • Lead architecture and design discussions and decisions, giving strong consideration to non-functional requirements. • Solid understanding of database concepts, administration, and when to adopt different paradigms. • Act as a reference for software testing, advocating its importance across the team. • Mastery of the full software development lifecycle, from understanding requirements to coding, testing, and deployment. • Lead the development of new features in larger projects, mentoring less-experienced engineers to help them contribute. • Participate in constructive code reviews, focusing on knowledge sharing and establishing common coding guidelines. • Strong understanding of cloud services and proficiency with infrastructure as code. • Strong problem-solving skills, with the ability to navigate complex challenges. • Manage technical debt and advocate for its resolution whenever feasible. • Evaluate new technologies and methodologies for potential adoption within the team.