Contact Center Solution Designer

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteMid LevelTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

Poland

Posted

3 days ago

Salary

0

Seniority

Mid Level

Job Description

Contact Center Solution Designer

InPost Group

• Wspierać rozwój efektywności operacyjnej w obszarze Customer Care, • Wzmacniać jakość doświadczeń klienta (CX) oraz projektować innowacyjne rozwiązania usprawniające procesy i automatyzujące obsługę. • Projektowanie i wdrażanie kompleksowych rozwiązań Contact Center. • Rozwój obsługi klienta w modelu omnichannel.

Job Requirements

  • Min. 2 lata doświadczenia z systemami Contact Center.
  • Doświadczenie w ich konfiguracji i optymalizacji.
  • Znajomość systemów typu Alfavox, Genesys.
  • Znajomość języka angielskiego na poziomie min.B2.
  • Mile widziane: podstawy sieci, VM/K8S, chmura (Azure/GCP/AWS).

Benefits

  • Udział w projektach o strategicznym znaczeniu dla transformacji procesów biznesowych.
  • Możliwość wdrażania innowacyjnych rozwiązań opartych na AI i automatyzacji.
  • Realny wpływ na kierunek rozwoju automatyzacji i rozwiązań NLP/GenAI.
  • Możliwość rozwoju technicznego w nowoczesnym środowisku technologicznym.

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