Role Description Serve as the primary Incident Commander for all high-severity (SEV-1 / SEV-2) cyber incidents, owning the full response lifecycle from declaration through closure under an ICS-aligned model. - Architect and enforce the incident battle rhythm at an advanced level. - Translate complex technical findings into authoritative situational awareness for non-technical stakeholders. - Anticipate and eliminate critical path blockers before they become delays. - Make independent, time-sensitive decisions on severity classification and incident closure criteria. - Mentor and guide junior IR coordinators and incident commanders in real time during live incidents. Qualifications - 10+ years in cybersecurity, with at least 6–7 years directly leading incident response operations at enterprise scale. - Deep, hands-on experience as a primary incident commander on multiple major incidents. - Expert-level fluency in MITRE ATT&CK, cyber kill chain, diamond model, and IR frameworks. - Mastery of executive-level written and verbal communication under pressure. - Advanced program and project management skills. - Comprehensive knowledge of regulatory and legal obligations for cyber incidents. - Prior experience in a Fortune 500, large-scale entertainment/media/technology company, or equivalent consulting engagement. - At least one industry certification demonstrating sustained commitment to the discipline. - Must be US-based and authorized to work in the United States without sponsorship. Requirements - Demonstrated experience building or materially maturing an enterprise IR program. - Advanced cloud incident response experience across two or more major platforms. - Experience with OT/ICS incident response or third-party/supply chain incident response. - Deep familiarity with IR orchestration and case management tooling. - Experience developing and delivering IR training programs. - Exposure to threat intelligence integration in IR workflows. Benefits - Medical, vision, dental and mental health benefits for you and your family. - Free concert tickets, generous paid time off including paid holidays, sick time, and personal days. - 401(k) program with company match, stock reimbursement program. - New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support. - Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment. - Volunteer time off, crowdfunding match. Work Location and Travel - United States-based required. Remote eligible with a strong preference for candidates located in or able to maintain consistent overlap with US Eastern or Central time zones. - Occasional travel (up to 20 percent) for exercises, major incident activations, leadership offsites, and IR retainer/partner relationship management.

Role Description You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail. We are seeking a consultant to support the implementation of an ad hoc Student Concern Response Team (SCRT) designed to assess and coordinate responses to serious student concerns involving potential risk of harm, threatening behavior, or significant behavioral escalation within the institution’s online learning environment. You serve as a non-disciplinary, collaborative body focused on assessment, coordination, referral, and risk mitigation while maintaining appropriate confidentiality and alignment with institutional policies and applicable regulations. As the consultant, you will provide subject-matter expertise and implementation guidance on behavioral intervention and student-concern response practices in higher education, with particular attention to online-serving institutions. You will assist in refining operational processes, reporting and triage protocols, documentation practices, role clarity, communication guidance, and team training to help ensure the college’s approach aligns with higher education best practices, supports student success, and promotes institutional safety and risk mitigation. Qualifications - Demonstrated experience working with behavioral intervention teams, CARE teams, student concern response teams, threat assessment teams, or similar higher education risk assessment and response models. - Knowledge of higher education best practices related to student behavioral intervention, threat assessment, crisis response coordination, and risk mitigation. - Experience developing or advising on institutional protocols, workflows, policies, or response procedures related to student safety and behavioral concerns. - Knowledge of confidentiality, privacy, and compliance considerations applicable to higher education environments, including FERPA and related information-sharing practices. - Strong facilitation, communication, and collaboration skills. - Experience working with multidisciplinary teams and senior institutional leadership. - Ability to provide practical recommendations appropriate for an online or primarily online educational environment. - Experience supporting online-serving colleges or universities. - Familiarity with ad hoc or low-frequency behavioral intervention team models. - Experience conducting training or professional development for faculty and staff related to student concern identification and reporting. - Knowledge of higher education risk assessment methodologies and case management practices. - Experience working within student affairs, compliance, counseling, campus safety, or related higher education functions. - Bachelor’s degree required in higher education, student affairs, counseling, psychology, social work, public administration, law, criminal justice, or a related field. - Master’s degree preferred in a related discipline. - Minimum of five years of professional experience related to higher education behavioral intervention, student support services, threat assessment, student conduct, counseling, risk management, campus safety, or related areas. - Equivalent combinations of education, training, and relevant consulting experience may be considered. Requirements - Demonstrates self-reliance by meeting/exceeding workflow needs. - Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills. - Follows established processes as outlined by organization and leadership. - Completes assigned duties based on daily business needs and individual skill set. - Consistently produces a high volume of quality work. - Capable, and adapts as needed, to work under pressure and meet tight deadlines. - Proven ability to work independently with limited supervision and with other department personnel. - Must support and embrace the College’s Impact mission to improve the people and communities we serve through our civic engagement initiatives. - Must have exceptional communication, organization, and time management skills. - Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems. - Must be collaborative in driving decisions and a team-player. - Strong analytical and problem-solving skills with a high attention to detail. - Builds and maintains student satisfaction. - Recognizes and anticipates student needs. Benefits - Medical, dental, & vision Insurance - HSA and FSA options - Paid parental leave - Paid volunteer time - Tuition reimbursement & reduction programs - Generous PTO - 401k and employer match - Full-service wellness and EAP program - Employee recognition and awards programs - Employer paid life & AD&D insurance - Short-term disability - Employer paid long-term disability - And more… Company Description Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable and accessible online programs grounded in evidence-based content and relevant application. Our graduates are prepared to serve, lead and achieve personal and professional goals in diverse, evolving communities. As a socially conscious institution, we’re dedicated to making a positive impact and inspiring our students to do the same. ACE is a mission-driven institution continually recognized for its commitment to social responsibility and positive impact. As an Impact Institution, we believe we have a responsibility to our students, alumni, employees, communities, and society as a whole. Guided by our core values, we strive to create meaningful impact that extends well beyond our bottom line.

• Initiate and oversee the incident response efforts, acting as the primary bridge upon detection within a 24/7 SaaS environment. • Collaborate with cross-functional teams, including engineers, product management, and support. Leverage and implement integration in tools such as JIRA, PagerDuty, New Relic, AWS and Microsoft Teams to monitor, manage, and coordinate incident handling. • Drive teams to resolve incidents quickly and efficiently. • Understand the software and infrastructure landscape to guide resolution strategies. • Ensure appropriate stakeholders are involved in active incident to support rapid recovery. • Communicate clearly and effectively with both internal and external stakeholders to provide timely updates and resolution plans. • Track and report uptime metrics to internal and external audiences, promoting transparency in system reliability and performance. • Coordinate and lead post-mortem sessions after significant events. Documenting root causes, lessons learned, and actionable items. Follow up on action to ensure implementation and prevent recurrence. • Create comprehensive post-incident (PIRs) and RCA documents that outline timeline, impact, remediation, root cause and preventive steps. • Implement proactive strategies and tools to reduce risks and strengthen system resilience. • On call rotation

•Initiate and oversee the incident response efforts, acting as the primary bridge upon detection within a 24/7 SaaS environment. •Collaborate with cross-functional teams, including engineers, product management, and support. Leverage and implement integration in tools such as JIRA, PagerDuty, New Relic, AWS and Microsoft Teams to monitor, manage, and coordinate incident handling. •Drive teams to resolve incidents quickly and efficiently. •Understand the software and infrastructure landscape to guide resolution strategies. •Ensure appropriate stakeholders are involved in active incident to support rapid recovery. •Communicate clearly and effectively with both internal and external stakeholders to provide timely updates and resolution plans. •Track and report uptime metrics to internal and external audiences, promoting transparency in system reliability and performance. •Coordinate and lead post-mortem sessions after significant events. Documenting root causes, lessons learned, and actionable items. Follow up on action to ensure implementation and prevent recurrence. •Create comprehensive post-incident (PIRs) and RCA documents that outline timeline, impact, remediation, root cause and preventive steps. •Implement proactive strategies and tools to reduce risks and strengthen system resilience. •On call rotation