Title: Associate Technical Lead Location: GA-Atlanta Department Support Employment Type Full Time Location US Workplace type Fully remote Job Description: Associate Technical Lead Shape the Future of Work with Eptura At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe. Job Description We are seeking a highly skilled Associate Technical Lead with expertise in technical troubleshooting, client support, and SaaS products. This client-facing role is critical in delivering exceptional technical solutions for our Archibus product, ensuring system reliability and operational continuity. If you have strong technical expertise, problem-solving abilities, and can effectively communicate with both technical and business stakeholders, we’d love to hear from you! As an Associate Technical Lead, you will be responsible for providing Tier 2 technical support, resolving complex issues, and collaborating across departments to deliver solutions efficiently. You will be hands-on with databases, cloud technologies, and web development, while also mentoring team members and optimizing live system performance. You will be supporting clients on the west coast and will need to be available to work 8am-5pm PST. Responsibilities - Technical Troubleshooting & Issue Resolution – Address complex technical challenges in Archibus to ensure client satisfaction. - Cross-Functional Collaboration – Work closely with teams across Technical Support, Cloud Operations, Development, and Professional Services to resolve issues effectively. - Client Engagement & Support – Partner directly with customer and partner teams to facilitate smooth issue resolution. - Product Support & Enhancements – Identify patterns in technical challenges and proactively optimize product performance. - Performance Optimization & Live Monitoring – Ensure system reliability with proactive tracking and fine-tuning. - Innovative Problem Solving – Apply creative thinking to develop effective solutions for technical challenges. - Clear Technical Communication – Convey complex technical concepts to both technical teams and business stakeholders. - Training & Documentation – Share knowledge internally, document best practices, and mentor team members. - Bug Identification & Submission – Identify, document, and escalate software bugs for advancement to the Engineering team. - Contribute to Engineering Hackathons – Bring fresh ideas and contribute to key initiatives. About You - 5+ years of experience supporting SaaS software – Expertise in troubleshooting and resolving technical issues. - Advanced product knowledge – Strong understanding of Archibus and SaaS platform functionalities. - Moderate experience with SQL Server, Azure, SSO, SAML, APIs – Ability to navigate complex technical environments. - Proficient in Web Development – Skilled in HTML, JavaScript, React.js, Java, XML, and CSS. - Cloud & Security Expertise – Experience with SAML, SCIM, AWS, Azure, Apache Tomcat. - DevOps & CI/CD Knowledge – Familiarity with GitLab, GitHub, Agile methodologies, and automated deployment practices. - Diagnostic & Analytical Skills – Strong troubleshooting abilities to resolve technical challenges efficiently. - Excellent Communication – Ability to articulate technical concepts clearly to both technical and non-technical audiences. - Standard working hours are 8:00 AM to 5:00 PM Pacific Time; availability during this window is required. Preferred Qualifications: - Cloud Operations Expertise – Background in Site Reliability Engineering or Cloud Operations. - Security Protocol Knowledge – Strong grasp of identity management and security protocols. - AutoCAD & Building Systems – Familiarity with AutoDesk AutoCAD and Revit for troubleshooting building and floor plan issues. - FedRAMP Compliance Experience – Supporting FedRAMP-compliant products. Benefits - Health, Dental, Vision & Pet Insurance - Dependent, Spousal and Domestic Partner coverage available - Up to $1000 Company HSA Contribution - Medical, Dependent Care and Limited FSA Accounts - Income Protection and Replacement - 100% Company Paid - Short Term Disability - Long Term Disability - Life Insurance - Employee Assistance Program - Flexible PTO - 401K with company match Eptura Information - Follow us on Twitter | LinkedIn | Facebook | YouTube - Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world. #LI-CK1 About Eptura Ready to make a difference? Explore opportunities with Eptura and join us on this incredible journey. Joining Eptura means becoming part of a forward-thinking, dynamic team that's on a mission to shape a better, more connected future. We're seeking passionate, driven individuals who want to make a real impact and be at the forefront of workplace innovation. At Eptura, we believe strong teams are built through collaboration, flexibility, and a range of perspectives grounded in skill and experience. We strive to create an environment where people can do their best work, contribute meaningfully, and grow alongside our business.

Title: Technical Release Management Specialist (Hybrid) Location: MA-Boston Full time Job Description: The Technical Release Management Specialist collaborates with others to provide and maintain applications that meet business needs. You will be responsible for design and development for simple to moderately complex business solutions. You will report to the Senior Manager, Technology Services. In this flex office/home role, you will be expected to work a minimum of 10 days per month from Boston, MA 02110 We will not consider candidates who require current or future sponsorship for this position #LI-Hybrid Position Compensation Range: $90,000.00 - $147,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities - You will design and develop solutions to the level of quality defined by the requirements in adherence with standards, methodology and internal controls. - You will understand and identify system dependencies. Understands functionality, integration points and impacts of proposed changes to supporting applications. - You will follow through with options and recommendations. - You will provide appropriate documentation for design decisions, estimating assumptions, code modules, and performance metrics as required by organization standards. - You will define, conduct, and/or participate in testing (i.e. unit, system integration). - You will collaborate with others regarding effectiveness of systems flow, data usage and manual or automated processes to verify requirements. - You will ensure software development meets standards for programming, design, performance, quality, and security. - You will participate in team activities and taking on additional work tasks as needed to help the team accomplish the desired outcome or goals. - You will create, maintain, and/or enhance system documentation as needed. Specialized Knowledge & Skills Requirements - Demonstrated experience providing customer-driven solutions, support or service - Basic knowledge and understanding of integration and migration strategies and technologies. - Basic knowledge and understanding of application architecture, design alternatives, and development standards. - Demonstrated experience developing complex software/systems using one or more programming language. - Demonstrated experience interpreting, modifying and writing application system design and program specifications. - Demonstrated experience using and supporting integration and communications technologies between applications, databases and technology platforms. - Demonstrated experience using relational databases and standard query language (SQL). - Solid knowledge and understanding of systems development life cycle (SDLC). - Solid knowledge and understanding of activities, tasks, tools and techniques for testing applications to ensure adherence to functional and quality requirements. Additional Information - To ensure a strong start, all employees participate in our New Employee Orientation during their first week.  This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth.  At times, sessions may be delivered virtually based on scheduling and availability.  - Offer to selected candidate will be made contingent on the results of applicable background checks - Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions - Sponsorship will not be considered for this position unless specified in the posting Specialized Knowledge & Skills Preferences - Understanding of systems development life cycle (SDLC) and software delivery processes. - Demonstrated ability to coordinate tasks and communicate effectively within cross-functional teams. - Knowledge of application environments, infrastructure components, and system integrations. - Experience or familiarity with release coordination, deployment support, or IT operations activities is preferred. - Exposure to release orchestration tools, ticketing systems, or automation platforms (e.g., ServiceNow, Azure DevOps, Jenkins) is a plus. - Strong organizational skills with attention to detail and ability to manage multiple tasks. - Effective written and verbal communication skills for working with technical and non-technical stakeholders. - Ability to identify issues, escalate appropriately, and follow through to resolution. - Willingness to learn, adapt, and grow within a structured release management environment. - Experience working in Agile or team-based delivery environments is preferred. - Experience or familiarity with GitLab pipeline - Travel requirements up to 5% #LI-Hybrid We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Location: RAAF Base Amberley Category: Business Support Position Type: Permanent Job Reference: BOE/1922585 Attachments: No File Attached Share This: About the role At Boeing Defence Australia (BDA), we are committed to delivering innovative, trusted solutions that support Australia's defence capability. The Air Combat Electronic Attack Sustainment Program (ACEASP) is a key program within our business, providing sustainment support for the Royal Australian Air Force's electronic attack and air combat systems and helping to ensure these critical platforms remain ready, reliable, and mission capable. We are seeking a Technical and Aircrew Publications Lead to join the Air Combat Electronic Attack Program (ACEASP) team at RAAF Base Amberley, near Ipswich, Queensland. As the Technical and Aircrew Publications Lead, you will facilitate and coordinate the development, release, and maintenance of specialised technical and aircrew publications and other program-related artefacts. This will include drafting content, coordinating reviews, implementing revisions, and overseeing final publication and distribution. Your responsibilities will include: - Leading and coordinating the team responsible for developing multiple publication elements, ensuring clear ownership, accountability, and timely delivery of outcomes. - Creating, reviewing, and releasing specialised Technical and Aircrew Publications and program-related artefacts in accordance with required standards and processes. - Developing and maintaining management plans and work instructions to ensure compliance, quality, and adherence to scheduled deliverables. - Liaising with Defence customers to understand priorities, system safety concerns, and publication schedules. - Planning, coordinating, and monitoring personnel and resources to identify efficiencies and support continuous improvement. - Conducting quality and in-process reviews and validating technical and aircrew publications to ensure a high standard of quality. - Developing roadmaps to support the future growth and capability of the Technical Publications team. Skills & Experience To be successful in this role, you will have: - Demonstrated experience leading a small team, with accountability for team performance and project outcomes. - A disciplined approach to following processes, with a strong commitment to meeting responsibilities and achieving objectives. - Proven ability to build and maintain effective working relationships with team members, stakeholders, and customers. - Excellent verbal and written communication skills, with the ability to engage, inform, and influence stakeholders at all levels. - Strong organisational and coordination skills, with the ability to manage competing priorities and deliver under pressure. - Demonstrated ability to meet tight deadlines while maintaining accuracy, quality, and attention to detail. - The ability to identify issues, assess information, and contribute to practical solutions in a fast-paced environment. Applicants must be Australian citizens to meet Defence security requirements. Successful candidates must be willing to undergo the standard government vetting process (full life background check). BDA will sponsor and support this clearance. Benefits - Competitive salary and bonuses: Enjoy a competitive salary along with annual bonuses. - Flexible work schedule: Benefit from a hybrid work model, with options for an RDO and working from home two days a week. - Paid leave options: Access a range of paid leave entitlements to support your personal and family needs. - Financial discounts: Take advantage of discounted health insurance premiums, travel, and retail shopping, along with a nationwide Fitness Passport. - Financial benefits: Explore options for novated leasing and salary sacrifice for superannuation. - Career development: Receive tailored informal and formal mentorship to support your career growth and development pathways. - Recognition program: Participate in our recognition award program, which acknowledges professional achievements through a points-based reward scheme. About the company At Boeing, we connect, protect, explore, and inspire the world through aerospace innovation. As one of Australia's leading prime defence contractors, Boeing Defence Australia supports some of the largest and most complex programs for customers including the Australian Defence Force, enabling world-class defence capabilities. Boeing plays an integral role in the region's aerospace and defence industry. We are a leader in advanced manufacturing for commercial airplane components, the development and production of Collaborative Combat Aircraft, communications systems, sustainment, training and services, research and development, and uncrewed systems. We are committed to building a unique and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Islander descent, and ex-Defence personnel are encouraged to apply. How to apply If you are ready to join an innovative defence industry leader, click Apply Now. Applications close 12am (AEST), Sunday 31st May 2026. For more information about Boeing Defence Australia, including our values and behaviors, please visit our website: https://www.boeing.com.au/about-boeing-in-australia/subsidiaries/boeing-defence-australia Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

• Oversee complex programs that drive impactful mission outcomes for our customers • Create, maintain, and govern program documentation across Agile, technical, and compliance domains • Work closely with architects, developers, product managers, and federal stakeholders • Ensure all documentation is clear, accurate, and compliant with federal standards • Support DevSecOps, Agile delivery, and modernization transparency for applications