• Handle high volumes of live chat and support tickets across assigned language queues • Identify and evaluate customers' needs to deliver satisfaction and timely resolution • Provide accurate, valid, and comprehensive information on platform features, products, and processes • Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution • Follow communication procedures, guidelines, and policies • Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools • Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed • Go the extra mile to engage customers and deliver a best-in-class experience**Perform other tasks as assigned by team leaders

• Handle high volumes of live chat and support tickets across assigned language queues • Identify and evaluate customers' needs to deliver satisfaction and timely resolution • Provide accurate, valid, and comprehensive information on platform features, products, and processes • Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution • Follow communication procedures, guidelines, and policies • Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools • Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed • Go the extra mile to engage customers and deliver a best-in-class experience**Perform other tasks as assigned by team leaders

• Handle high volumes of live chat and support tickets across assigned language queues • Identify and evaluate customers' needs to deliver satisfaction and timely resolution • Provide accurate, valid, and comprehensive information on platform features, products, and processes • Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution • Follow communication procedures, guidelines, and policies • Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools • Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed • Go the extra mile to engage customers and deliver a best-in-class experience**Perform other tasks as assigned by team leaders

Role Description The Accreditation Review Associate will assist facilities in becoming accredited with the designations of: - Chest Pain Center Accreditation - Heart Failure Accreditation - Cath Lab Accreditation - Electrophysiology Accreditation - Transcatheter Valve Certification - HeartCARE Center - National Distinction of Excellence - Future service lines per the criteria defined by ACC Accreditation Services This particular role will specialize in Chest Pain and Heart Failure Accreditations. Benefits - World-class benefits and a culture of work-life balance - Insurance (medical, dental, vision, basic life, and short- and long-term disability, and supplemental options) - Generous paid time off (pre-loaded vacation and sick, 12 holidays, organizational shut-down during the last week of the year, parental leave, 2 community service days, and half-day summer Fridays) - Tuition assistance - 10% retirement contribution after a year of service - Additional offerings available on the careers site Company Description The American College of Cardiology is a 500-person organization dedicated to transforming cardiovascular care and improving heart health for all for more than 75 years. We support over 60,000 members and their patients globally, ensuring a positive environment of teamwork, collaboration, professionalism, and excellence.