• Draft civil complaints, probate petitions, disclosure statements, discovery requests, and other critical pleadings for the Superior Courts of Arizona (specifically Maricopa, Pima, and Pinal counties) • Utilize LEAP for daily case management and WealthCounsel for specialized estate/probate document assembly • Manage the end-to-end medical documentation workflow—including ordering medical records, reviewing documentation, preparing civil demand letters, calculating reduction requests, and drafting payment letters • Serve as a core communication hub by managing incoming telephone calls via RingCentral and coordinating with attorneys and opposing counsel via Microsoft Outlook and Teams • Maintain a secure, highly organized electronic filing system using Box.com

• Ensure effective document intake: i.e., review documents for validity and sufficiently analyze immigration status based on documents provided. • Ensure accountability for the drafting and monitoring of NIV & PERM casework. • Flag any potential/foreseeable case-related issues with Attorney and/or Senior Case Manager, in a timely manner • Ensure accountability for the heavy drafting of case documents, statutory forms, and templated letters of support, plus a range of NIVs including petitions for key accounts/clients. • Track case progress using Envoy technology • Flag any ideas for process improvement to the appropriate Attorney/Case Manager. • Swiftly draft responses to requests for information from government agencies. • Respond to client communication requests – either via client company representatives or directly with the foreign national.

• Manage high-volume PERM cases end-to-end • Ensure effective document intake: i.e., review documents for validity and sufficiently analyze immigration status based on documents provided. • Ensure accountability for the drafting and monitoring of PERM casework. • Flag any potential/foreseeable case-related issues with Attorney and/or Senior Case Manager, in a timely manner • Communicate with clients and foreign nationals • Track case progress using Envoy technology • Flag any ideas for process improvement to the appropriate Attorney/Case Manager. • Swiftly draft responses to requests for information from government agencies. • Respond to client communication requests – either via client company representatives or directly with the foreign national.

• Manage high-volume (NIV, PERM and IV) Business Immigration cases end-to-end • Ensure effective document intake: i.e., review documents for validity and sufficiently analyze immigration status based on documents provided. • Be accountable for the heavy drafting and reviewing of immigration forms and letters based on the analysis of case details, documents, and individual qualifications, as per strict deadlines for a range of NIV, PERM and IV applications (end to end) • Flag any potential/foreseeable case-related issues with Attorney and/or Senior Case Manager, in a timely manner • Track case progress within Envoy Global Platform • Flag any ideas for process improvement to the appropriate Attorney/Case Manager. • Handle client/foreign national communications regarding case processing and status for key accounts/clients, while providing excellent client service. • Swiftly draft responses to requests for information from government agencies. • Respond to client communication requests – either via client company representatives or directly with the foreign national.