• Partner with Product Management and Architecture to define experience strategy across key platform areas — shaping not just what we build, but how intelligent, AI-driven capabilities are surfaced and experienced. • Lead problem framing and user insight development for complex supply chain workflows, leveraging a mix of user research, data, and AI-assisted discovery techniques to uncover high-impact opportunities. • Translate ambiguity into clear experience direction using appropriate fidelity — from rapid concepts to information architecture, wireframes, prototypes, interaction models, design specifications, and polished high-fidelity UI designs. • Design AI-centered user experiences that leverage recommendation systems, intelligent automation, conversational interfaces, predictive intelligence, decision-support workflows, and agentic interaction models. • Use AI-assisted workflows throughout the UX process — including research synthesis, ideation, prototyping, content generation, design exploration, usability analysis, and documentation acceleration. • Drive continuous validation and learning, combining qualitative and quantitative methods to evaluate experience effectiveness and inform product decisions. • Collaborate deeply with engineering teams to ensure high-quality implementation — iterating in real time, influencing trade-offs, and ensuring experiences meet a high bar for usefulness, usability, and polish. • Act as a strong UX voice in cross-functional decision-making, advocating for user and business outcomes while helping teams navigate complexity and ambiguity. • Shape and scale design systems and interaction patterns that support consistency while enabling innovation — particularly for AI-driven and data-rich experiences. • Contribute to a culture of design excellence and innovation, raising the bar for craft, systems thinking, and the role of UX in an AI-centered product development lifecycle.

**What you'll be doing ** - Owning UI and UX end-to-end across web, desktop, and mobile app, from concept to shipped product - Building and maintaining a world-class Figma design system with reusable components and consistent patterns - Designing intuitive onboarding flows that convert and retain members across a diverse public sector audience - Making complex financial data clear, meaningful, and actionable through thoughtful data visualisation - Leading UX on Max, our AI financial coaching product, shaping how members experience conversational finance - Running accessibility reviews to WCAG 2.2 AA standard, ensuring the product works for everyone - Collaborating daily with product, engineering, and marketing, contributing to sprint ceremonies and delivery planning - Using AI tools and automation to accelerate prototyping, ideation, and design production - Researching best-in-class patterns, running usability testing, and feeding insight back into the product

Role Description Design products that change how a million public sector workers experience their money. At My Money Matters, we exist to close the financial gap for the people who keep our public services running. 72% of public sector workers are one bad month away from financial difficulty. We're changing that through on-demand pay, payroll savings, pension top-ups, and Max, our AI financial coach. Already trusted by the NHS and major local government employers, we're building fast. This is our first permanent product design hire, and a pivotal moment for the product. You'll be the sole product designer at My Money Matters, responsible for the full UI and UX experience across our web platform, desktop tools, and mobile app. That means everything from onboarding flows and data visualisation to the design system that ties it all together. You'll set the design direction, own the Figma system, work directly with the Head of Product and engineering team, and shape how hundreds of thousands of people engage with their financial lives. You'll also play a key part in designing Max, our AI-powered money coach. What you'll be doing - Owning UI and UX end-to-end across web, desktop, and mobile app, from concept to shipped product - Building and maintaining a world-class Figma design system with reusable components and consistent patterns - Designing intuitive onboarding flows that convert and retain members across a diverse public sector audience - Making complex financial data clear, meaningful, and actionable through thoughtful data visualisation - Leading UX on Max, our AI financial coaching product, shaping how members experience conversational finance - Running accessibility reviews to WCAG 2.2 AA standard, ensuring the product works for everyone - Collaborating daily with product, engineering, and marketing, contributing to sprint ceremonies and delivery planning - Using AI tools and automation to accelerate prototyping, ideation, and design production - Researching best-in-class patterns, running usability testing, and feeding insight back into the product Qualifications - Demonstrable product design experience with a portfolio that demonstrates exceptional craft; we want to see consumer fintech, data made simple, and high converting customer flows - Expert Figma skills: components, variables, auto layout, and a genuine eye for a scalable design system - Strong grasp of modern design principles including motion, accessibility, responsive systems, and interaction design - Experience designing consistently across mobile app, web, and desktop - Comfort working with data-heavy interfaces where clarity is the primary design challenge - Proven use of AI design tools to move faster and prototype smarter - Analytical mindset: you use data, testing, and user feedback to make decisions, not assumptions - High-ownership mentality: you spot what needs doing without being asked and you move Requirements - Experience in a B2C fintech, financial wellbeing, or employee benefits product - Exposure to public sector audiences such as NHS or local government - Experience designing AI-powered or conversational product experiences - Background working as a sole or lead designer in a scaling business Benefits - Fully remote working, with the flexibility to work from where you perform best. - 25 days' annual leave, increasing with tenure, plus the option to purchase up to 5 additional days. - Your birthday off. - Collaborative team bonus for non-commission roles. - Pension with salary sacrifice contributions, AVC options, and pension contributions on bonus earnings. - Salary sacrifice schemes through Perkbox - car leasing, gym memberships, tech purchases. - Medical cashback scheme. - Enhanced parental leave. Recruitment Process - Stage 1 — People & Culture Call - A conversation about your experience, motivations, and cultural fit. - Stage 2 — Hiring Manager Interview - A 1-hour competency-based interview. - Final Stage — Panel Interview & Practical Exercise - A collaborative final-stage interview with a relevant practical exercise.

• Continue the development of our design system: Lead and own the strategy, roadmap and development. • Forge the Bridge Between Design and Engineering: Develop and implement new collaborative workflows. • Develop and Document: Design, build, and maintain a library of reusable components. • Drive Adoption and Consistency: Be the primary advocate for the new design system. • Contribute to and own product features: Actively participate in the end-to-end product development lifecycle. • Innovate and influence: Champion and pioneer the integration of AI into our design practice.