Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.
Senior Engineer - Network Reliability
Location
United States
Posted
25 days ago
Salary
$93K - $158K / year
Seniority
Senior
No structured requirement data.
Job Description
Senior Engineer - Network Reliability
The Wendy's Company
Role Description The Network Reliability Engineer will work within a dedicated team of automation and reliability engineers tasked with improving the availability, reliability, and scalability of Wendy’s global network infrastructure, with a heavy cloud focus. The Network Reliability Engineer will implement operational toolsets, develop network configuration improvements, and provide critical capacity planning to ensure network redundancy, load, latency, and monitoring are managed across all Wendy’s network ecosystems (backbone, cloud, Internet, campus). Responsibilities - Provides third level support and troubleshooting for all network services. - Participate in oncall rotation to support critical business outages. - Provides secondary resolution of tickets in ITSM ticket queue(s) within defined SLA’s and acts as level of ticket escalation for Level I & Level II engineers. - Engages in sprint work via Jira board and completes work within sprint parameters. This is project/enhancement/automation/optimization, etc. type of work. - Engage OEM TAC/TAM’s when needed to resolve issues or work through sprint work challenges. - Perform onsite work directly or with support of smarthands when necessary. - NRE Level III’s are the primary owners of maintaining network documentation and ensuring correctness, updates post changes, and general periodic review. Qualifications - Bachelors Degree AND/OR Relevant Experience - Relevant industry certifications (Cisco, Fortinet, Palo Alto, GCP, CompTIA) required - Experience developing basic automated solutions for event notifications, escalation, and resolution of network events - 5+ years focused on firewalls, wireless networking, routing, and switching - 5+ years implementing commercial and open-source network monitoring and operational tools - 5+ years of experience in network engineering or network-centric software development - Strong analytical skills with good verbal and written communication abilities. - 5+ years of experience with high-availability network designs and associated protocols; Dual-ISP, first-hop redundancy, geo-diverse failover, cloud regionality/availability zones - 5+ years of experience with network collection protocols; NetFlow, Syslog, Model Driven Telemetry - 5+ years of network protocol experience and understanding of fundamental configuration techniques with some of the following: SIP, SSIP, BGP, OSPF, ISIS, VLAN, VRF - 5+ years experience with network automation and version control tools such as Ansible and Git to deploy networks at scale. Requirements - Expected Work Location (Remote): It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs. Benefits - Parental leave - Free EAP sessions - Company 401k match - Other great offerings
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