Join BWH Hotels – Where Passion Meets Purpose At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality! Job Purpose Join our global team as a partner in Information Technology, supporting our Technical Operations business unit.  We are seeking a strategic and people‑focused TechOps Supervisor to lead a team dedicated to enabling product teams (PTS) through operational excellence, observability modernization, and SDLC maturity. This role is leadership‑first, responsible for developing talent, driving roadmap execution, and establishing strong operational practices across teams. The Supervisor provides structure, coaching, and cross‑functional alignment. While the role remains technically engaged, hands‑on work is secondary to leading people, setting direction, and enabling organizational execution. Key Responsibilities Leadership & Strategy • Lead and mentor a team of Specialists, fostering a culture of ownership, accountability, collaboration, and continuous learning. • Own the TechOps roadmap for the team’s area of responsibility and execute a 3‑year plan by translating strategy into quarterly deliverables focused on: PTS support SDLC observability and DORA‑aligned delivery metrics IaC maturity and automation/toil reduction Observability modernization (tagging, instrumentation, tracing) • Manage the full people‑leadership lifecycle: hiring, onboarding, goal setting, performance reviews, compensation inputs, coaching/corrective action, and IDPs. • Establish structured operating rhythms (1:1s, team cadences, retrospectives, planning cycles) and provide clear communication on progress, risks, and outcomes. Operational Enablement • Enable Change and Problem Management teams to leverage observability signals for change risk evaluation and release quality assessments; support training on SLOs, DORA metrics, and CI/CD telemetry dashboards. • Partner with the Incident Response Team (IRT) to mature alert hygiene, reduce false positives, validate procedures, and improve tagging/ownership of alerts. • Support datadog‑equivalent on‑call and incident workflows by maturing analytics dashboards, escalation paths, and runbook/operational readiness. • Participate as an escalation point in a 24x7 environment during incidents or surge periods. Technical Oversight & Execution (Hands‑On When Required) • Provide guidance on and review of: CI/CD operational readiness and release‑quality signals Monitoring/alerting standards, runbook maturity, and alert ownership IaC and observability‑as‑code implementations (Terraform and automation tooling) • Champion automation and IaC maturity to reduce toil and improve reliability. • Ensure systems meet operational standards for scalability, performance, security, and cost efficiency through structured reviews and continuous improvement. Cross‑Functional Collaboration • Partner with development teams on service reliability, instrumentation, and operational readiness. • Act as a liaison across TechOps, Engineering, Security, and IT to support developer productivity and platform improvements. • Communicate initiatives, risks, and business impacts clearly to both technical and non‑technical audiences. Required Skills & Experience • 2+ years of formal people leadership with direct reports (hiring, coaching, performance cycles, compensation inputs, IDPs). • 3+ years in TechOps, DevOps, SRE, or similar operational/reliability roles. • Demonstrated experience leading teams or programs, executing roadmaps, and delivering measurable outcomes. • Proven ability to guide IaC maturity (Terraform or equivalent), automation initiatives, and operational readiness practices. • Strong foundation in SDLC operational metrics (DORA), CI/CD telemetry, and delivery/reliability signal adoption. • Solid observability fundamentals at scale: instrumentation, tagging, alert quality, SLO monitoring, and monitoring strategy. • Functional AWS experience (EC2 and one or more of ECS/EKS/Fargate/Lambda, API Gateway/load balancing). • Proficiency in Python and/or Bash sufficient to guide and review team automation work. • Strong communication and cross‑functional partnership skills. Preferred Qualifications Benefits Summary for Full-Time Employees · Medical/Dental/Vision available day one · Vacation/Sick- accruals start day one · Paid company holidays and personal holidays to celebrate what’s important to you · 401K - company contribution and match (U.S.) · Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) · Employee discounts/hotel discounts · Free financial and health wellness programs · Tuition Reimbursement Equal Employment Opportunity BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.

About the Company Founded in 2018 by professors of Yale University and Columbia University, CertiK is a pioneer in blockchain security, utilizing best-in-class AI technology to secure and monitor blockchain protocols and smart contracts. CertiK’s mission is to secure the cyber world. Starting with blockchain, CertiK applies cutting-edge innovations from academia into enterprise, enabling mission-critical applications to be built with security and correctness. CertiK is one of the fastest growing and most trusted companies in blockchain security and has become a true market leader. Our clients include leading projects such as Aave, Polygon, Binance Smart Chain, Yearn, and Chiliz. Our investors include top VCs like Tiger Global, Coatue Management, Shunwei Capital and Hillhouse Capital as well as industry leaders like Coinbase Ventures and Binance. About the Role As a KYC Investigations Analyst, you will deliver CertiK's KYC badge product—the leading private identity verification service for Web3 project teams. You will conduct background interviews and investigations into project teams, diving deep to understand their transparency and risk levels. If the project team completes the screening, your work will culminate in issuing a CertiK KYC badge at an appropriate level that signifies set standards of verification. About You You are a skilled investigator with experience in conducting behavioral interviews while providing excellent customer service. You excel at finding critical information and analyzing it thoroughly. You communicate clearly and effectively, making it easy for others to understand your findings. You are self-motivated, detail-oriented, and can manage multiple tasks independently in a fast-paced environment. Responsibilities Manage the delivery of CertiK’s KYC badge product Conduct interviews with project team members to assess risks and identify discrepancies Perform thorough investigations using open-source information with limited data Provide excellent customer service to clients undergoing the KYC process Communicate with teams about KYC badge status and requirements Requirements 3+ years of experience in investigations, KYC or a related field Proven experience conducting complex behavioral interviews Fluent in English Excellent verbal and written communication skills Experience performing OSINT investigations Familiar with Web3 social media platforms, especially X/Twitter Understanding of KYC regulations, AML/CFT laws, and compliance standards Highly organized and self-driven, able to work independently Comfortable in a fast-paced startup environment Able to manage multiple projects and prioritize tasks effectively Passionate about crypto and eager to learn about new projects Target annual salary for this role performed is $60,000 - $100,000. The exact compensation at which this job is filled will be determined by the skills and experience of qualified candidates. CertiK accepts applications for this position on an ongoing basis. CertiK is proud to offer medical, vision, and dental insurance, 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA (with high deductible plan), FSA, and other benefits to all full-time employees, along with flexible paid time off and holidays. CertiK also offers a variable commission program for business development sales roles. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. CertiK is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. CertiK will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf All CertiK employees are expected to actively support diversity on their teams, and in the Company.

• Edit short-form videos for Instagram Reels, TikTok, and YouTube Shorts • Create engaging pacing and clean edits optimized for viewer retention • Add captions, motion graphics, and visual elements as directed • Design clear, conversion-focused YouTube thumbnails • Create 2–3 basic Instagram carousels per week using provided content and templates • Maintain visual consistency and quality across all deliverables • Follow established workflows, guidelines, and creative direction

Role Overview  This is a paid, temporary internship designed for early-career individuals with strong English language skills who are seeking hands-on, full-time experience in language quality and content operations.  The role focuses on reading, writing, speaking, and pronunciation accuracy in English. No specialized domain experience is required. Training and structured onboarding will be provided.  This position supports an active, high-volume client initiative and requires consistent availability, strong attention to detail, and clear communication skills.  Key Responsibilities  - Review and evaluate English-language content for clarity, accuracy, and comprehension  - Apply written guidelines and quality standards consistently  - Identify grammar, syntax, tone, and pronunciation issues  - Demonstrate strong written and verbal English communication  - Maintain productivity and quality standards during full-time work hours  - Incorporate feedback to continuously improve quality outcomes  Required Qualifications  - Native-level English proficiency (speaking, reading, writing, and pronunciation)  - Strong reading comprehension and written communication skills  (Comparable to AP English / early college-level proficiency)  - High attention to detail and consistency  - Ability to commit to 8 hours per day for the full duration of the internship  - Access to a reliable working computer or laptop and stable, high-speed internet connection  - Reliable internet connection and quiet remote work environment  - Authorized to work in the United States as a W-2 employee  Education  Completed high school or higher education in the United States or equivalent demonstrated proficiency in U.S. academic English through assessment.  Nice to Have (Not Required)  - Interest in AI, data, or technology  - Background in data entry, quality assurance (QA), content review, or similar work  Compensation (State-Based, Hourly)  This is a paid internship. Compensation is determined by the employee’s state of residence and must meet or exceed applicable state and local minimum wage laws.  Hourly Rate Bands  $11–13/hour  Eligible only in limited states where state minimum wage requirements allow.  Examples include (not exhaustive):  - Alabama  - Louisiana  - Mississippi  - South Carolina  - Tennessee  Availability at this rate is limited and subject to compliance review.  $14/hour  Eligible in select mid-tier wage states, subject to local wage requirements.  Examples include (not exhaustive):  - Florida  - Ohio  - Montana  - South Dakota  - New Mexico  - Nevada  Certain cities or counties within these states may require higher hourly rates.  Important Compensation Note  Final hourly pay is determined by:  - Employee’s state (and local) minimum wage laws  - Internal compensation guidelines  - Role availability and compliance requirements  Rates below applicable for minimum wage cannot be offered, regardless of internship classification.  Important Notes  - This is a temporary, paid internship and does not guarantee extension or conversion to a permanent role  - Internship classification does not exempt the role from wage, benefit, or employment law requirements  - Candidates must reside in a U.S. state where the listed pay ranges meet legal wage thresholds  - Employment is contingent upon successful onboarding and eligibility verification  Why This Role  - Full-time, paid professional experience with real operational impact  - Structured onboarding and ongoing support  - Ideal for early-career candidates building English language and quality operations experience  - Exposure to large-scale content quality workflows