Role Description Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Schedule: Monday - Friday, 8:00am - 4:30pm PST (with a 30-minute lunch) If you are located in the PST, CST, EST, or MST Time Zone, you will enjoy the flexibility to telecommute* as you take on some tough challenges. - Review and analyze pharmacy claims data, applying knowledge of pharmacy policy and practice and data mining techniques to determine details of potential wasteful, erroneous, or abusive billing activity using the Real Time Application System and various reports. - Outreach to pharmacies, mostly telephonically, to verify pharmacy billing and have pharmacies correct claims if applicable. - Use in-depth knowledge of pharmacy operations, drug calculations, and pharmaceutical drug resources to evaluate if pharmacy claims are billed correctly. - Achieve assigned client goals and expectations. - Collaborate with fellow auditors to complete assigned work and recovery targets. Qualifications - High School Diploma/GED (or higher). - Active and unrestricted Pharmacy Technician License in state of residence. - Active and unrestricted National Pharmacy Technician Certification (ExCPT or PTCB). - 2+ years of experience as a Pharmacy Technician in a retail pharmacy, PBM, or specialized pharmacy. - 2+ years of experience in Microsoft Word (creating/updating documents) and Microsoft Excel (creating/updating spreadsheets, pivot tables, and formulas). - Flexibility to work as late as 5:00 PM Pacific Time. - Reside in the United States in the Central, Mountain, Pacific, or Eastern Time Zone. Requirements - All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. - We comply with all minimum wage laws as applicable. Benefits - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays. - Medical Plan options along with participation in a Health Spending Account or a Health Saving account. - Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage. - 401(k) Savings Plan, Employee Stock Purchase Plan. - Education Reimbursement. - Employee Discounts. - Employee Assistance Program. - Employee Referral Bonus Program. - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

Title: Commercial Representative I Location: ASC - San Antonio Job Description: Job Description and Requirements The Commercial Representative will have the ability to work from home after a period of training and performance evaluations (time frame may vary). The training will take place at the RBFCU Administrative Service Center – Live Oak, Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. - Must have a reliable home internet provider to hard wire a connection to (Ethernet cable provided). - Must be able to provide a workspace at home that is safe ,suitable for work, and within a distraction free environment. The Commercial Representative will provide quality service to all members and business owners and others within the department. Assist other members of the department in obtaining information for new loans and acquiring documentation to assist in underwriting, closing, funding and subsequent monitoring of commercial loans. Conduct all duties in a manner intended to enhance the image and growth of the credit union. Essential Functions and Responsibilities: - Assist with the processing of incoming commercial loan applications – lines of credit, credit cards, vehicles and commercial related loan products. - Perform quality controls, checks for accuracy in the application package and ensure all proper documents have been collected. - Maintain current working knowledge of lending policies and procedures. - Working knowledge of the LOS system to enter and process loan application to input and closing. - Maintain an open line of communication with the member throughout the processing period, assisting them with any questions and notifying the member of any additional required information and or updates. - Ability to manage multiple priorities and meet deadlines in a fast paced high volume work environment. - Knowledge of entity documentation. Validation of documentation through Secretary of State, to include Certificates of good standing and UCC Searches. - Strong analytical, member service and communication skills. - Monitor mail, emails, secured messages, DNA referrals, and right fax for loan applications. - Handle inbound and outbound RBFCU departments, branches, and member’s calls with regards to Commercial Lending and SBA related questions and/or issues. - All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: - High School Diploma or GED - Associates Degree preferred Field of study-Management) or minimum of two years previous job related work experience in lieu of Associates Degree - Less than one year of job related work experience - Experience in call center and member service environment - Some background in Business Entity structure - Possess strong interpersonal and communication skills - speak and write clearly, persuasively and informatively - Ability to use phone and automated loan system effectively - Knowledge of Microsoft applications, experience with OnBase or other scanning software - Must have good organizational and interpersonal skills and ability to multi task - Good attendance and promptness is pertinent - Bilingual a plus - Must be able to work Saturdays as needed

• Outbound Prospecting & New Business Development • Build and execute a consistent outbound prospecting strategy targeting corporate, nonprofit, association, and incentive group buyers across Southeast markets. • Identify the right decision-makers at target organizations - HR and People leaders, executive assistants, operations directors, event planners, association staff and initiate contact through cold outreach, referrals, networking, and digital channels. • Maintain a healthy, well-documented pipeline of qualified new business opportunities in CRM with disciplined follow-up and conversion tracking. • Develop customized proposals that align with each prospect’s goals, combining NOC’s multi-day lodging, outdoor adventure programming, dining, and facilitated group experiences into a compelling package. • Lead the sales process from first outreach through contract execution, partnering with the Group Sales Manager on complex or high-value negotiations. • Meet or exceed individual new revenue and new account acquisition targets on a monthly and quarterly basis. • Identify and surface new vertical opportunities and untapped market segments that align with NOC’s group offering. • Networking & Market Presence • Attend and actively work trade shows, networking events, expos, and industry gatherings to generate new leads and build NOC’s presence in the premium group market. • Cultivate relationships with corporate event planners, incentive travel agencies (DMCs/TMCs), nonprofit operations staff, association meeting planners, and other group influencers. • Build a referral network that consistently surfaces new group opportunities from partners and past contacts. • Stay current on competitor offerings, pricing, and positioning to sharpen NOC’s pitch in the market. • Internal Collaboration & Handoff • Work closely with the Group Sales Manager and Marketing and Sales Director to ensure proposals are accurate, operationally sound, and aligned with NOC’s capacity and current packages. • Coordinate a clean post-sale handoff to Custom Group Sales Representatives, Reservations, and Operations teams, setting clear expectations for both the client and internal partners. • Collaborate with Marketing on prospecting campaigns, sales collateral, and tools that support outbound efforts. • Share market feedback regularly - objections, competitor intelligence, emerging segment trends - to help refine NOC’s group product and positioning.

• Identify and develop new business opportunities within the data center and mission-critical infrastructure market. • Build relationships with key stakeholders, including data center operators, EPC firms, general contractors, integrators, OEM partners, procurement teams, engineers, and decision-makers. • Develop and execute account and market development plans to grow revenue, increase visibility, and strengthen market position. • Generate and qualify leads through networking, industry events, referrals, research, outbound outreach, and collaboration with internal and external sales channels. • Partner with the existing representative channel to support opportunity development, customer engagement, and sales execution as needed. • Support customer conversations, presentations, product discussions, and solution positioning with increasing technical confidence over time. • Collaborate with sales, engineering, product management, marketing, operations, and leadership to align customer needs with company solutions. • Monitor market trends, customer needs, competitor activity, new technologies, and regulatory changes within the data center and infrastructure space. • Maintain accurate CRM records, including sales activities, customer interactions, opportunities, pipeline status, and account updates. • Provide regular business updates to leadership on pipeline development, sales activity, market insights, risks, and growth opportunities. • Serve as a liaison between customers and internal teams to support smooth project execution, responsiveness, and customer satisfaction.