Role Description As a Vehicle Repair Claims Adjuster, you’ll play a critical role in delivering an excellent customer experience while ensuring claims are handled efficiently and accurately. - Manage and adjudicate 20–30 vehicle service contract (VSC) claims daily - Maintain a high level of responsiveness, including: - Answering incoming calls within 60 seconds - Handling 40+ calls per day on average - Provide prompt, professional, and solution-oriented support to customers, clients, and repair facilities - Resolve escalated or complex claims and customer concerns to successful outcomes - Build and maintain strong working relationships with internal teams and external partners - Collaborate closely with Claims leadership to quickly address and resolve issues - Contribute to special projects and continuous improvement initiatives Qualifications - High school diploma required - 3–5 years of automotive industry experience preferred - Hands-on automotive experience required (vehicle repair, service writing, or technician background) - Ability to thrive in a fast-paced, high-volume call center environment - Strong problem-solving skills with a focus on removing obstacles and improving workflow efficiency - Solid technical skills, including proficiency with Microsoft Office (Word, Excel, etc.) - Excellent communication and interpersonal skills, with a strong customer-first mindset Requirements - Schedule: Monday–Friday: 9:30 AM – 6:00 PM MT - Rotating Saturdays: 8:00 AM – 1:00 PM MT Benefits - $0 Premium Medical Plan Option for employees earning under $75,000 who elect single coverage under our Super Value Plan - Comprehensive healthcare at no cost to you Company Description Century Automotive Service Corporation, a Mapfre USA company, is a leading provider of extended warranty programs and finance & insurance (F&I) products, partnering with specialized agencies and dealerships across the United States. As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter. - Join a company built on trust, collaboration, and inclusion - Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts - Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities - Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide

• Make initial contacts with interest parties • Handle moderate to high exposure construction defect claims involving residential and commercial projects. • Analyze coverage and draft coverage position letters as needed • Conduct liability investigations • Comply with DOI regulations • Retain and coordinate with defense counsel and experts to develop and execute agreed-upon litigation strategies, while managing plans and budgets to ensure effective case resolution • Coordinate the retention of experts, subject to an agreed upon budget • Establish timely indemnity and expense reserves based on an exposure analysis that is documented in the claim file, revisiting reserve adequacy on a continual basis • Draft well written and comprehensive captioned reports to request reserve and settlement authority on higher exposure cases that outline all critical aspects of the case in preparation for roundtable presentations to the carrier partners • Travel up to 10% to attend mediations, settlements conferences and trials on appropriate cases • Keep current on key changes in case law and industry trends • Assist underwriting and other business partners

• To analyze and process low to mid-level auto and transportation claims • Processes auto property damage and lower level injury claims • Assesses damage, makes payments, and ensures claim files are properly documented and correctly coded based on the policy • Develops and maintains action plans to ensure state required contract deadlines are met and to move the file towards prompt and appropriate resolution • Identifies and pursues subrogation opportunities; secures and disposes of salvage • Communicates claim action/processing with insured, client, and agent or broker when appropriate • Maintains professional client relations • Performs coverage, liability, and damage analysis on all claims assignments • Performs other duties as assigned • Supports the organization's quality program(s) • Travels as required

Role Description Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands? - Apply your Liability knowledge and experience to adjudicate complex customer claims in the context of an energetic culture. - Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations. - Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. - Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights. - Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career. - Enjoy flexibility and autonomy in your daily work, your location, and your career path. - Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs. To supervise the operation of multiple teams of examiners and technical staff for liability claims for clients; to monitor colleagues' workloads, provide training, and monitor individual claim activities; to provide technical/jurisdictional direction to examiner reports on claims adjudication; and to maintain a diary on claims in the teams including frequent diaries on complex or high exposure claims. Qualifications - 5 years of claims management experience or equivalent combination of education and experience required. - High School Diploma or GED required. - Bachelor's degree from an accredited college or university preferred. - Professional certification as applicable to line of business preferred. - Jurisdiction Knowledge: Nationwide. - Licensing: not required. Requirements - Supervises multiple teams of examiners, multiple product line examiners and/or several (minimum seven) technical operations colleagues for a wide span of control; may delegate some duties to others within the unit. - Identifies and advises management of trends, problems, and issues as well as recommended course of action; informs management of new procedures and ideas for continuous process improvement; and coordinates with management projects for the office. - Provides technical/jurisdictional direction to examiner reports on claims adjudication. - Compiles reviews and analyzes management reports and takes appropriate action. - Performs quality review on claims in compliance with audit requirements, service contract requirements, and quality standards. - Acts as second level of appeal for client and claimant issues regarding claim specific, procedural or special requests; implements final disposition of the appeal. - Reviews reserve amounts on high cost claims and claims over the authority of the individual examiner. - Monitors third party claims; maintains periodical review of litigated claims, serious vocational rehabilitation claims, questionable claims and sensitive claims as determined by client. - Maintains contact with the client on claims and promotes a professional client relationship; makes recommendations to client as suggested by the claim status; and provides written resumes of specific claims as requested by client. - Assures that direct reports are properly licensed in the jurisdictions serviced. - Ensures claims files are coded correctly and adequate documentation is made by claims examiners. Benefits - Flexible work schedule. - Referral incentive program. - Career development and promotional growth opportunities. - A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one. - A comprehensive benefits package including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.