• Act as daily contact for clients and physician reviewer team inquiries • Coordinate with internal teams to resolve client issues • Maintain accurate and detailed client records • Proactively identify and address client concerns • Track deliverable timelines to ensure they are met • Collaborate with the AE to identify upsell opportunities • Participate in client training sessions or workshops

• Deliver outstanding customer service through clear, responsive communication and effective issue resolution, acting as the named contact for service queries, training requests and new service enquiries • Coordinate and/or lead client service review meetings in partnership with Customer Support and Commercial colleagues and maintain an internal client action plan to drive continuous improvement • Act as the first escalation point for internal teams on client-impacting activity, using data and insights to maintain a 360° view of client opportunities and risks • Implement and maintain optimal technical solutions and workflows with clients, including pre-sales design/tender input, mobilisation and change projects, and delivery of client training to ensure strong service utilisation • Represent the client voice internally - collating feedback from multiple sources, turning it into actionable improvements, and spotting trends that should be shared across the business • Support service growth through identifying up-sell and cross-sell opportunities, including specialist reporting services and service lines such as Teleradiology / MedPath+ , and ensuring implementations are designed for growth • Create and maintain project, training and education resources for clients and internal stakeholders, and actively participate in knowledge sharing across the team

Role Description We are seeking individuals who enjoy assisting their clients and managing multiple tasks. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This opportunity is ideal for applicants who are self-driven, dependable, very organized, attentive to detail, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. - Assist clients with coordinating personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Maintain accurate records and documentation - Complete required training and participate in team communications Qualifications - Authorized to work in the US, UK, Mexico, Australia, or Spain - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer strongly recommended) - Must be at least 18 years of age Benefits - 100% remote environment - Flexible scheduling - Ongoing training and professional development - Supportive team culture Company Description

Role Description Remote, Nationwide – Seeking Senior Manager, Client Services If you want to be part of changing healthcare to better serve patients, you are in the right place. With Vituity you will join a team of individuals dedicated to our culture of caring and work to develop and implement innovative solutions, while tackling some of the healthcare industry’s most challenging situations from the inside. The Opportunity: - Reviews several different operations reports including Practice Management Report to identify problem areas, takes appropriate action, and follows-up as necessary. - Interfaces with Regional Director, Medical Director, Reimbursement Directors and Practice Management to resolve issues and answer questions. - Responsible for preparation and facilitation of site conference calls and/or site visits. - Identifies financial performance, team structure, and other areas needing improvement and works collaboratively with Senior Director of Revenue Cycle Operations or Sr. Management in developing corrective action plans. Responsible for implementation of action plans. - Works with Senior Director of Revenue Cycle Operations or Sr. Management in the preparation of short-term plans and budgets based on company goals and growth objectives, including productivity and audit standards. - Works with Senior Director of Revenue Cycle Operations in facilitating the implementation of site specific and organization-wide programs and initiatives. - Provides support to Information Technology staff in resolving system issues. - Escalates issues to Senior Director of Revenue Cycle Operations as needed for resolution of site or personnel challenges. - Participates in workgroups with various internal and external departments for efficiency gains and problem/payer resolution. - Oversight of operational workflows and adherence to KPI standards for departments managed by subordinate staff. - Leads projects, hosts meetings and performs project management responsibilities as assigned and acts as an alternate in the absence of Senior Director. - Acts as liaison between Client Service Manager team and other departments, both internal and external. - Remains current on industry practices through publications, webinars, and events. Performs teach-back sessions with internal colleagues. - Schedules and carries out occasional day and overnight travel for the company, not exceeding 5% of time. - Provides leadership and development to Billing Supervisors, Client Service Managers and Client Service Manage Trainees. - Monitors workflow of assigned teams and coordinates necessary labor among teams as needed. - Participates in disciplinary actions of team members and ensures proper documentation is prepared. - Facilitates development of team building, fosters trust, respect, conflict resolution and maintains positive morale. - Assists with and reviews auditing of team member’s work to ensure production and quality standards are met. - Works with Training Department to formulate training workshops and monitors team members' progress. - Ensures team members are always cross trained to guarantee coverage in all areas. - Oversight of leadership/development and performance management for departments managed by subordinate staff. - Maintains staffing levels within established FTE ratio budgets set by senior leadership. Qualifications - Bachelor’s degree in Healthcare Administration, Business Administration, Finance, or related field; or a combination of education and work experience that demonstrates the attainment of the requisite knowledge, skills, and abilities. - Minimum of 8 years of leadership experience in Revenue Cycle Management, healthcare operations, or client services. - 2+ years of management experience. - Strong knowledge of healthcare revenue cycle processes including insurance verification, billing, coding, denials, appeals, collections, and reimbursement methodologies. - Experience managing client relationships in a healthcare, RCM, or managed services environment preferred. - Advanced experience with healthcare billing systems and electronic health records (EHRs). - Knowledge of Medicare, Medicaid, Commercial, and Managed Care reimbursement methodologies. - Strong organizational and leadership skills. - Excellent oral and written communication skills as well as strong interpersonal skills. - Advanced knowledge of Billing Operations/Accounts Receivable processes and procedures. - Advanced knowledge of and skilled with Microsoft O365 or Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). - Ability to analyze various types of reports. - Ability to use creative problem-solving skills. - Ability to define problems, collect data, establish facts and draw valid conclusions. - Ability to read, analyze and interpret financial information and legal documents. - Ability to resolve escalated or high-priority/high-visibility projects, deadlines, and challenges. - Ability to respond to inquiries and complaints from clients or regulatory agencies. - Ability to manage multiple tasks in a fast-paced, collaborative, and cross-functional environment. - Ability to remain organized and effectively manage competing priorities while meeting deadlines. - Ability to maintain confidentiality and compliance. - Ability to use sound judgement in response to escalated people management issues. - Must possess a valid CA driver license and have current auto insurance and/or ability to provide reliable transportation for company travel. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks’ annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.