Role Description We are currently expanding our remote support team and looking for service-oriented individuals who enjoy helping clients with travel coordination and planning support. As a Travel Customer Assistance Advisor, you will play a key role in assisting with reservations, answering client questions, and helping organize travel details to create a positive customer experience. This opportunity is ideal for individuals who are organized, adaptable, and comfortable managing tasks independently in a work-from-home environment. No prior travel experience is required, as training and ongoing support are available. - Assist clients with travel-related planning and reservation coordination - Research destination options, lodging, transportation, and package availability using company-approved tools - Review booking information carefully to help maintain accuracy and organization - Provide clients with helpful information and recommendations based on their travel preferences and budget considerations - Communicate professionally through email, phone, and online messaging systems - Support clients with itinerary adjustments, booking updates, and service inquiries - Maintain organized records, travel documents, and customer account details - Participate in online training sessions and team development meetings Qualifications - Strong communication and interpersonal skills - Ability to stay organized and manage multiple responsibilities - Comfortable using computers, online platforms, and digital communication tools - Reliable internet connection required - Self-motivated with strong attention to detail - Must be at least 18 years old - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain Benefits - Remote work flexibility - Adjustable scheduling options - Training and onboarding resources - Access to travel-related discounts, incentives, and special perks - Supportive virtual team environment - Growth opportunities and continued learning

Role Description As a Member Advocate, you’ll serve as a trusted resource for members navigating healthcare decisions through the Valenz Bluebook platform. You’ll help members better understand healthcare costs, identify quality care options, and maximize available incentives while delivering a supportive, high-touch experience across phone, email, and chat. This role plays an important part in improving member engagement and satisfaction by making healthcare navigation simpler, more transparent, and easier to access. - Serve as a trusted resource for members by helping them navigate healthcare decisions, understand healthcare costs, and identify quality care options through the Valenz Bluebook platform. - Deliver a high-touch, member-focused experience across phone, email, and chat, ensuring every interaction is supportive, informative, and solution-oriented. - Guide members through provider searches, treatment planning, healthcare pricing comparisons, and available rewards opportunities to support informed care decisions. - Educate members on incentive programs and explain how selecting Fair Price (Green) providers can help reduce healthcare costs and unlock rewards. - Support members with account-related needs, including login assistance, access issues, and general platform navigation. - Collaborate closely with the Member Concierge team to triage more complex cases and ensure members are connected to the appropriate level of support. - Maintain accurate documentation of member interactions, case details, and outcomes within internal systems. - Partner with internal teams, including Engagement, Product, and Rewards, to share member feedback and contribute to ongoing member experience improvements. - Participate in cross-functional meetings and initiatives as a voice of the member, helping identify trends, pain points, and opportunities for improvement. - Perform other duties as assigned. - Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties. Qualifications - 1+ year of experience in customer support, member services, healthcare navigation, call center operations, or another customer-facing role focused on problem-solving and service. - Strong communication skills across phone, written, and digital channels. - Excellent customer service instincts with the ability to build trust and create positive member experiences. - Strong critical thinking, problem-solving, and active listening skills. - High level of organization, attention to detail, and accountability. - Ability to manage sensitive information with confidentiality and professionalism. - Comfortable learning new systems and technology platforms in a fast-paced environment. Requirements - A plus if you have experience supporting members, patients, or customers within healthcare, health insurance, benefits, or healthcare navigation environments. - Experience with Salesforce or similar CRM platforms. - Bachelor’s degree. Benefits - Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card. - Spending account options: HSA, FSA, and DCFSA. - 401K with company match and immediate vesting. - Flexible working environment. - Generous Paid Time Off to include vacation, sick leave, and paid holidays. - Employee Assistance Program that includes professional counseling, referrals, and additional services. - Paid maternity and paternity leave. - Pet insurance. - Employee discounts on phone plans, car rentals, and computers. - Community giveback opportunities, including paid time off for philanthropic endeavors.

• Map the student journey and develop strategies to ensure a positive and memorable experience at every stage of the relationship with the product. • Create communication cadences tailored to each stage of the student journey, with strong command of copywriting and storytelling techniques. • Communicate with students via WhatsApp and email. • Monitor metrics such as satisfaction, class attendance, and repurchase, using tools like satisfaction surveys, NPS (Net Promoter Score), and data analysis. • Proactively seek solutions to prevent student dissatisfaction and ensure their satisfaction. • Propose and implement solutions to optimize the customer journey and increase LTV (lifetime value), including improvements to products, services, support, and communications. • Drive student delight by planning and executing initiatives in collaboration with other departments across the company. • Conduct research, analyze data, and engage with students to understand their expectations and needs. • Act as a bridge between students and internal teams such as Product, Marketing, and Sales, collecting feedback and recommending improvements.

• Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc. • Displays professional, courteous demeanor when handling customer calls. • Provides prompt, efficient service for all customer inquiries. • Efficiently enters and processes customer requests. • Answers questions and educates customers around policies & procedures. • Continues education and improves knowledge through company sponsored programs and training. • Notifies Customer Service Leadership of trends or problems encountered. • Meets performance expectations of the position regarding customer service quality, productivity, and availability. • Upholds first touch resolution (FTR) standards. • Participates in special projects and performs other duties as assigned by management.