Unna

• Map the student journey and develop strategies to ensure a positive and memorable experience at every stage of the relationship with the product. • Create communication cadences tailored to each stage of the student journey, with strong command of copywriting and storytelling techniques. • Communicate with students via WhatsApp and email. • Monitor metrics such as satisfaction, class attendance, and repurchase, using tools like satisfaction surveys, NPS (Net Promoter Score), and data analysis. • Proactively seek solutions to prevent student dissatisfaction and ensure their satisfaction. • Propose and implement solutions to optimize the customer journey and increase LTV (lifetime value), including improvements to products, services, support, and communications. • Drive student delight by planning and executing initiatives in collaboration with other departments across the company. • Conduct research, analyze data, and engage with students to understand their expectations and needs. • Act as a bridge between students and internal teams such as Product, Marketing, and Sales, collecting feedback and recommending improvements.

• Create course/class content, ensuring the quality of information and applying the Conquer methodology; • Develop supplementary materials (tools, frameworks, exercises, diagnostics, etc.); • Collaborate with industry experts (content specialists) in course development; • Design innovative and distinctive learning experiences for students; • Conduct market research (courses, content, training) and continuously seek best practices and references to drive innovation; • Pursue continuous learning to create increasingly relevant and up-to-date materials.