• Designing full user journeys, wireframes, and high-fidelity interfaces for your dedicated product area (e.g., Payments, Onboarding). • Planning, executing, and synthesizing usability studies and user interviews to validate your specific feature designs. • Creating detailed developer handoff files and performing "design QA" on builds to ensure the final product matches the intent. • Actively identifying gaps in our component library and proposing new patterns to the Design System Lead.

• We are seeking a Learning Experience Designer (LXD) to be a key driver in the development and production of high-quality instructional materials for our supplemental K-12 English Language Arts (ELA) product. • Material Authoring: Directly write, design, and structure detailed lessons, activities, and student worksheets/interactives based on established instructional models and product specifications. • Text Selection and Editing: Identify, vet, and edit grade-appropriate student-facing texts to ensure they align with ELA learning objectives. • Assessment Design: Develop clear and concise assessment items and rubrics that effectively measure student progress against specific learning outcomes and standards. • Quality Assurance: Review and provide editorial and pedagogical feedback on content drafts ensuring accuracy and engagement. • Apply fundamental principles of learning science, including best practices for reading comprehension and language acquisition. • Ensure all content development adheres to relevant state ELA standards. • Design materials with embedded scaffolds and strategies for diverse learners. • Work effectively with freelance contributors and other learning experience designers to ensure content quality.

• Collaborate with product teams, engineers, and cross-functional stakeholders to understand user needs, business objectives, and technical requirements. • Design conversational experiences for voice, chat, and virtual assistant products. • Create journey maps, user flows, wireframes, prototypes, sample dialogs, and detailed interaction specifications. • Use Figma to develop wireframes, prototypes, and design artifacts for stakeholder alignment and delivery. • Facilitate design workshops, proposal discussions, and alignment sessions with internal teams and business stakeholders. • Build thoughtful, user-centered conversational flows that support customer, patient, and professional-facing use cases. • Evaluate usability, consistency, and performance across customer journeys and conversational experiences. • Support conversation tuning using qualitative and quantitative data. • Create recording scripts, maintain prompt catalogs, and ensure adherence to established persona and voice guidelines. • Participate in testing to ensure applications function as designed. • Apply human-centered design methods to frame problems, identify patterns, uncover opportunities, and visualize possible solutions. • Stay current on conversational AI, voice interaction design, Microsoft Copilot, and emerging UX best practices. • Mentor or support less experienced designers when appropriate.

• Own end-to-end product design across Knotch’s platform, from discovery and ideation through prototyping, visual design, and implementation. • Lead design for a new AI-powered product currently in development, helping shape the core concepts, workflows, and UI where none yet exist. • Partner closely with leadership, product management, and engineering teams to solve complex problems and ship high quality solutions. • Translate ambiguous requirements and evolving ideas into thoughtful, intuitive user experiences. • Create wireframes, prototypes, and high-fidelity designs using modern design tools, primarily Figma. • Contribute strong graphic and visual design skills across product UI, web, and supporting marketing experiences. • Collaborate with engineering to ensure designs are feasible, scalable, and faithfully implemented. • Continuously iterate on designs based on feedback, data, and evolving product strategy.