Role Description The Sr. Customer Success Manager serves as trusted advisors for key customers, ensuring they maximize the value of Cozeva & Vatica solutions. As a Sr. Customer Success Manager, you will be responsible for deeply understanding your customers’ business goals, driving adoption, and ensuring measurable success. Your ability to analyze data, problem-solve, and connect product capabilities to customer needs will be critical to retention, engagement, and expansion opportunities. - Develop strong, strategic relationships with Cozeva and Vatica customers, actively seeking the "why" behind our customers' asks to ensure we understand and address their challenges to meet their goals, and then support their progressive achievement of those goals. - Dig into customer performance and adoption data and customer health metrics, proactively identifying and addressing potential issues or risks to either customer business outcomes or the Cozeva and Vatica Customer relationship. - Conduct regular check-ins, recurring business reviews, and satisfaction surveys to evaluate customer success, platform satisfaction, and general contract health. - Identify opportunities for upselling or cross-selling additional products and services that align with customers’ current or emerging business needs. - Gather and share customer feedback with product management and development teams to influence the product roadmap, connecting the dots across needs that are shared across customers and best practices that have led to positive customer outcomes. - Collaborate with marketing and sales teams to create customer success stories, testimonials, and case studies. - Drive projects to timely completion by acting as a liaison between the customer and Cozeva and Vatica program managers for regulatory submission processes. - Keep up-to-date with knowledge of the healthcare industry and product enhancements; Serve as subject matter experts on workflow to ensure customers experience maximum value on our platform. - Work collaboratively with the rest of the CSM team as well as other internal teams to host Office Hours, Webinars, and Trainings as needed. Qualifications - Minimum requirement: BA/BS in a relevant discipline. MPH, MHA, MHSA, MBA or equivalent graduate degree, and direct industry experience preferred. - 7+ years in healthcare administration or healthcare technology/SaaS required. - Experience working with Health Plans, Independent Physician Associations (IPAs), and Management Service Organizations (MSOs) required. - Experience in customer success, account management, or a related role is a plus. - Foundational knowledge and experience in value-based care programs is critically required. - Direct or adjacent experience with Quality programs, such as HEDIS, STAR, QRS, and/or MSSP/ACO. - Direct or adjacent experience with Risk Adjustment models such as CMS-HCC, HHS-ACA, and/or UCSD-CDPS. - Passion about learning and solving challenging problems in healthcare operations, regulation and technology space. - Willingness to work as needed with international teams and time zones. Requirements - Builds Effective Teams, Directs Work, & Develops Talent. - Plans and Aligns, Resourcefulness. - Strategic Mindset. - Decision Quality. - Balances Stakeholders & Manages Conflict. - Drives Results, Vision, and Purpose. Benefits - Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar. - Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded. - 401k plans – we want to empower you to prepare for your future. - Room for growth and advancement – we love our employees and want to develop within. - Comprehensive Medical, Dental, and Vision insurance plans. - Tax-free Dependent Care Account. - Life insurance, short-term, and long-term disability. - Excellent PTO policy (everyone deserves a vacation now and then). - Great work-life balance environment – We believe family comes first! - Strong supportive teams – There is always a helping hand when you need it.

Role Description This is a remote position. How You’ll Make a Difference - Restructuring the Digital Workspace: You will spearhead a rigorous evaluation and complete cleanup of active boards, folder hierarchies, views, and permissions to eliminate clutter and match linear operations. - Deconstructing Operational DNA: You will take deep dives into heavy, written text-based Standard Operating Procedures to map out hidden bottlenecks, linear dependencies, and seamless workflow phases. - Engineering Advanced Logic: You will eliminate redundant notifications and build sophisticated multi-step internal automation structures to perfect the operational hand-off between internal teams. - Authoring the Ultimate Maintenance Playbook: You will validate the accuracy of the system against written protocols and author a highly precise technical playbook complete with Loom recordings and logic flowcharts for long-term mastery. Qualifications - A Meticulous Systems Thinker: You possess an unwavering commitment to digital order and take profound pride in translating abstract policies into visual, automated digital architectures. - An Autonomous Problem Solver: You are comfortable working independently under tight project milestones while confidently presenting structural recommendations to executive leadership. - Construction Terminology Literate: You have a natural comfort level or familiarity with commercial construction lifecycles, including takeoffs, estimations, bidding, and field delivery. - Tech-Savvy: You have documented mastery of Monday.com at the Pro/Enterprise levels, including complex formula columns, multi-board lookups, advanced filtering, and advanced dashboard setups. - Your Home Office: You operate from a dedicated, distraction-free home office setup using a high-performance computer capable of flawlessly managing advanced project management tools, mapping architectures, and multiple browser instances. Benefits - Your Wellness & Security: - Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills. - Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net. - Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home. - Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time. - Your Financial Rewards: - Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that. - Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours. - 13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.

Role Description We are looking for a Remote Experience Coordination Specialist to manage client plans, organize schedules, and oversee all details to ensure a seamless, high-quality experience from start to finish. This fully remote position is ideal for someone who thrives on planning, clear client communication, and keeping multiple moving parts coordinated behind the scenes. The ideal candidate is self-motivated, able to work independently, and comfortable leveraging tools and systems to maintain accuracy and efficiency throughout the process. - Communicate with clients to understand preferences and needs - Coordinate schedules, confirmations, and experience details - Manage updates, changes, and follow-ups in a timely manner - Ensure accuracy across all plans and documentation - Deliver professional, friendly client support throughout the process Qualifications - Strong organizational and communication skills - Customer service, coordination, or planning experience (preferred, not required) - Comfortable working independently in a remote environment - Detail-oriented, dependable, and tech-comfortable - Must be a citizen of the US, UK, Australia, Mexico, Spain and LATAM Benefits - 100% remote flexibility - Training and ongoing support provided - Opportunity for long-term growth within a supportive team Company Description

• Own and lead a portfolio of highly strategic Enterprise accounts (2,501+ employees) • Drive executive alignment, long-term value realization, and durable net revenue retention. • Operate as a senior security advisor to CISOs and executive leadership teams. • Influence multi-year account strategy, shape complex renewals and expansions, and serve as a thought partner internally and externally. • Elevate Customer Success practices through mentorship, strategic initiatives, and cross-functional leadership.