Role Description We are looking for a competent, detail-oriented and customer-focused Service Center Assistant Specialist to join our growing team. In this position you will assist with day to day service operations, internal and external communications, arrange administrative procedures and help provide an efficient experience for clients and team members across many business areas. We seek a detail oriented, proactive, adaptable team member that thrives in a fast-paced remote environment. This is a cross functional role and offers an opportunity to drive operational excellence in a technology led firm. - Help the service center with administrative and operational tasks and day-to-day activities - Respond to internal and external inquiries in a timely and professional manner - Assist customers with communication, scheduling, coordination and follow up tasks - Proper records, reports and documentation shall be maintained in internal systems - Assist with workflow tracking and efficient handling of service requests - Collaborate with cross functional teams to guarantee smooth business operations - Assigns and escalates work and tasks when needed - Provide onboarding, paperwork and process coordination assistance (as needed) - Maintain information confidentiality and comply with business policies and data security requirements - Support continuous improvement initiatives and process development Qualifications - High school graduation required; Associate/Bachelor's degree preferred - 1-3 years experience in customer assistance, service operations, administrative support, coordination or similar professions preferred - Excellent written and verbal communication skills - Attention to detail and strong organizational skills - Ability to juggle multiple projects and work independently in a remote environment - Open to learning new software platforms and internal systems - Proficient in Microsoft Office Suite, Google Workspace and web-based applications - Great problem solving and time management - Customer and professional service attention Requirements - Experience of handling remote teams/distributed work - Experience with CRM, ticketing or workflow management tools - Experience in technology, digital services or corporate assistance Benefits - Competitive salary package - Extensive medical, dental and vision coverage - Paid time off, vacations and wellness support programs - Ability to work remotely via work-life balance programs - Company sponsored technology and equipment for qualified staff - Professional development and training opportunities - Career growth and internal promotion opportunities - Employee Assistance & Wellness Programmes - Team culture that is collaborative and inclusive - Recognition and performance related reward schemes - Retirement savings options where applicable Work place This is a 100% remote position. Candidates should have a reliable internet connection and a dedicated workspace to create a professional remote environment. Equal Opportunity Statement We are an equal opportunity employer and we welcome applicants of all backgrounds and experiences to apply. Employment decisions are based on talent, credentials and corporate needs. Thank you for your interest and we are looking forward to finding out more about your history and experience.

• Organize, maintain, and update electronic case files and litigation documentation • Ensure all documents are properly named, saved, and filed within the case management system • Maintain accurate and up-to-date case information, deadlines, and litigation activity • Support attorneys throughout all phases of litigation preparation and case progression • Prepare, draft, review, and electronically file litigation documents • Ensure all filings comply with court rules, formatting requirements, and filing deadlines • Assist with the organization, review, and management of discovery materials and exhibits • Coordinate discovery-related communication with attorneys, clients, opposing counsel, and vendors • Maintain and monitor litigation calendars, court deadlines, and scheduling requirements • Communicate professionally with clients regarding case status, litigation requirements, and scheduling matters • Save and organize court filings, pleadings, notices, and litigation correspondence

Title: Senior Legal Specialist Location: USA, Massachusetts, Boston, 200 Berkeley Street locations Boston, Massachusetts Toronto, Ontario time type Full time Job Description: The Senior legal Specialist will be responsible for providing support to the Corporate Secretary by: - Gathering routine Board materials from various internal departments and reviewing materials to ensure accuracy and presentability; - Using the Board portal “Diligent Boards” and creating Board books and managing access; - Supporting the Corporate Secretary of various entities on pre/post Board and Committee meeting-related issues; - Analyze corporation, LLC and partnership formation documents, including articles of incorporation, operating agreements, and board and shareholder consents and ensure compliance therewith; - Handling and ensuring US entities remain in good standing with various State requirements including managing insurance company Certificate of Authority annual renewals in all jurisdictions; - Managing delegations of authority to various business areas; - Handling and ensuring our US entities’ corporate records are up to date on Blueprint and SharePoint; - Establishing and maintaining files for the department on SharePoint and Corporate Secretary Shared Drive; - Managing Federal lobbyist and PAC disclosure filings - Drafting and reviewing routine documents with supervision for internal and external use; - Assisting and providing support with supervision on various routine projects; and - Balancing opposing demands and anticipating and prioritizing what’s most critical, while demonstrating the highest level of service and professionalism. Required Qualifications: - Typically, more than 2 years of related experience - Bachelor’s degree and/or paralegal certificate - Proven success in project management, administration or other field requiring strong organizational skills and attention to detail - Board of Directors and/or Senior Executive Leadership exposure is a plus - Experience with using SharePoint, Blueprint, and Diligent a plus Other Attributes we are looking for: - ​Brings a composed, confident presence with a high level of professionalism - Maintains composure and effectiveness in a fast-paced environment with evolving demands and priorities - High energy and strong work ethic - Active thinker; detailed and quality oriented - Compliance Obligations: - to align with all applicable laws, rules, regulations, and Company policies - to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct When you join our team: - We’ll empower you to learn and grow the career you want. - We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. - As part of our global team, we’ll support you in shaping the future you want to see. #LI-Hybrid #LI-JH The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $92,475.00 USD - $160,290.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

Legal Assistant Location: Melbourne Australia Hybrid req4354 Job Description: Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people. Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities. Employees covered by our Enterprise Agreement, will also enjoy access to additional paid service leave, a confirmed 1 July salary increase, an annual wellness reimbursement, career development opportunities, and much more. What are we looking for? Our Abuse team is growing, and we are now seeking a Legal Assistant to join our Melbourne team. This is a full time, permanent role and flexible work arrangements will be considered. Your energy and drive will be integral in achieving successful outcomes along with your positive approach to your work. Some of the key responsibilities will include: - Providing a great level of care and support to our clients in a professional manner - Supporting the lawyer and team with general file management and administration - Coordinating appointments for our lawyers and medico-legal appointments for our clients - Communicating with clients, insurers and other professionals both in writing and verbally - Preparing legal correspondence and compiling court documents. What will you bring? You will have a passion for social justice and generating positive outcomes for clients. The following experience and skills will ensure your success in this position: - Exceptional communication and customer service skills - A willingness to learn - Excellent attention to detail - Demonstrated organisation skills and the ability to multi-task - Ability to work autonomously as well as in a team environment - Available to work 38 hours per week, between the hours of 8:30am - 5pm Monday to Friday. What next? If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies. To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process. Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today. Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.