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Bringing real world currency to the blockchain.
Customer Support Specialist
Location
Vietnam
Posted
62 days ago
Salary
0
Seniority
Junior
Job Description
Customer Support Specialist
Tether.to
• Respond to enquiries submitted via the ticketing system in a timely and professional manner • Investigate, troubleshoot issues, and escalate cases when required. • Ensure adherence to SLAs and internal quality standards • Collaborate with internal teams, including compliance, technical and operations. • Contribute to the development and maintenance of internal documentation and knowledge base materials • Provide support on Tether’s events and projects when required • Maintain a high standard of written communication, ensuring clarity, accuracy and consistency.
Job Requirements
- Excellent written communication skills in English
- 1 -3 years of experience in customer support or a similar role
- Strong analytical and problem-solving skills
- Ability to work independently in a remote environment
- Basic understanding of blockchain technology and digital assets
- High attention to details
- Availability to work in a 40-hour schedule that includes one weekend day.
Benefits
- Remote work
- Collaboration with global teams
- Opportunities for professional growth
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• Respond to enquiries submitted via the ticketing system in a timely and professional manner • Investigate, troubleshoot issues, and escalate cases when required • Ensure adherence to SLAs and internal quality standards • Collaborate with internal teams, including compliance, technical and operations • Contribute to the development and maintenance of internal documentation and knowledge base materials • Provide support on the Tether’s events and projects when required • Maintain a high standard of written communication, ensuring clarity, accuracy and consistency.
• Respond to enquiries submitted via the ticketing system in a timely and professional manner • Investigate, troubleshoot issues, and escalate cases when required. • Ensure adherence to SLAs and internal quality standards • Collaborate with internal teams, including compliance, technical and operations. • Contribute to the development and maintenance of internal documentation and knowledge base materials • Provide support on the Tether’s events and projects when required • Maintain a high standard of written communication, ensuring clarity, accuracy and consistency.
• Manage and resolve inquiries submitted through Tether’s ticketing system • Support both customers and non-customers by providing accurate and structured responses • Assess and respond to a high volume of requests while maintaining consistency, clarity and adherence to internal standards • Investigate, troubleshoot issues, and escalate cases when required • Ensure adherence to SLAs and internal quality standards • Collaborate with internal teams, including compliance, technical and operations • Contribute to the development and maintenance of internal documentation and knowledge base materials • Provide support on Tether’s events and projects when required • Maintain a high standard of written communication, ensuring clarity, accuracy and consistency.
• Respond to enquiries submitted via the ticketing system in a timely and professional manner • Investigate, troubleshoot issues, and escalate cases when required • Ensure adherence to SLAs and internal quality standards • Collaborate with internal teams, including compliance, technical and operations • Contribute to the development and maintenance of internal documentation and knowledge base materials • Provide support on Tether’s events and projects when required • Maintain a high standard of written communication, ensuring clarity, accuracy and consistency
