ASMALLWORLD

Role Description ASMALLWORLD Concierge is our premium concierge service, providing personalised support across luxury travel, dining, and lifestyle experiences. Our team delivers tailored recommendations, curated access, and seamless booking support to members worldwide. We are looking for a service-oriented and detail-focused Concierge Agent to support members with day-to-day concierge requests. This role focuses on managing requests end-to-end, delivering thoughtful recommendations, coordinating bookings, and ensuring a seamless member experience through clear and professional communication. This is a fully remote role operating under a consulting contract. The company is headquartered in Zurich. Main Responsibilities: - Manage member concierge requests from enquiry to completion. - Provide personalised recommendations across travel, dining, and lifestyle experiences. - Research, arrange, and confirm bookings for restaurants, hotels, events, and activities. - Communicate clearly and professionally with members via email and phone. - Liaise with partners and suppliers to secure reservations, benefits, and special arrangements. - Maintain accurate records of requests and interactions within the CRM system. - Ensure all follow-ups, confirmations, amendments, and cancellations are handled promptly. - Support service quality by following internal processes and standards. - Assist with administrative tasks and reporting related to concierge activity. Qualifications - Experience in luxury travel, concierge services, lifestyle management, or premium customer service. - Experience in travel planning or reservations is strongly preferred. - Strong written and verbal communication skills in English; German language skills are preferred. - Highly organised with the ability to manage multiple requests simultaneously. - Calm, solution-oriented, and able to work effectively under pressure. - Strong research skills and good judgement when sourcing recommendations. - Familiarity with CRM systems and digital tools (Salesforce experience is a plus). - Self-motivated, reliable, and comfortable working in a fully remote environment. Benefits - A dynamic international team with an entrepreneurial mindset. - Flat hierarchies and quick decision-making. - Flexible remote working environment. - Exposure to premium travel and hospitality partners. - Access to ASMALLWORLD member privileges and travel benefits. Please note that only applications submitted in English will be considered.

• Drive member growth through member communication and engagement, performance marketing, partnerships, and continuous experimentation, with a clear focus on profitably growing membership and services revenues. • Own the member lifecycle (CRM), shaping how we communicate, from first touch through long-term engagement, improving conversion, retention, and overall member experience. • Oversee brand and content across all channels, ensuring a consistent, high-quality, and recognisable presence, aligned with our premium positioning. • Connect all marketing activities — CRM, content, performance, and PR — into one coherent system, while remaining hands-on where needed. • Reshape how we think about marketing, with experience in and passion for transformation with new tools and processes, and excited to spearhead the impact that AI can bring when used strategically.

ASMALLWORLD is a global community for modern luxury travellers, combining a curated network, exclusive travel benefits, and access to unique experiences, and travel booking services. The Role We are looking for a Head of Marketing to own how ASMALLWORLD grows — from acquiring new members to engaging and retaining loyalty over time. This is a hands-on role combining strategy and execution. You will define direction, but also build, test, and refine campaigns yourself. The role sits at the core of the business, covering growth, brand, and member engagement. Responsibilities You will drive member growth through member communication and engagement, performance marketing, partnerships, and continuous experimentation, with a clear focus on profitably growing membership and services revenues. You will own the member lifecycle (CRM), shaping how we communicate, from first touch through long-term engagement, improving conversion, retention, and overall member experience. You will oversee brand and content across all channels, ensuring a consistent, high-quality, and recognisable presence, aligned with our premium positioning. You will connect all marketing activities — CRM, content, performance, and PR — into one coherent system, while remaining hands-on where needed. You will reshape how we think about marketing, with experience in and passion for transformation with new tools and processes, and excited to spearhead the impact that AI can bring when used strategically.

ASMALLWORLD is a global community for modern luxury travellers, combining a curated network, exclusive travel benefits, and access to unique experiences, and travel booking services. The Role We are looking for a Head of Marketing to own how ASMALLWORLD grows — from acquiring new members to engaging and retaining loyalty over time. This is a hands-on role combining strategy and execution. You will define direction, but also build, test, and refine campaigns yourself. The role sits at the core of the business, covering growth, brand, and member engagement. Responsibilities You will drive member growth through member communication and engagement, performance marketing, partnerships, and continuous experimentation, with a clear focus on profitably growing membership and services revenues. You will own the member lifecycle (CRM), shaping how we communicate, from first touch through long-term engagement, improving conversion, retention, and overall member experience. You will oversee brand and content across all channels, ensuring a consistent, high-quality, and recognisable presence, aligned with our premium positioning. You will connect all marketing activities — CRM, content, performance, and PR — into one coherent system, while remaining hands-on where needed. You will reshape how we think about marketing, with experience in and passion for transformation with new tools and processes, and excited to spearhead the impact that AI can bring when used strategically.

ASMALLWORLD is a global community for modern luxury travellers, combining a curated network, exclusive travel benefits, and access to unique experiences, and travel booking services. The Role We are looking for a Head of Marketing to own how ASMALLWORLD grows — from acquiring new members to engaging and retaining loyalty over time. This is a hands-on role combining strategy and execution. You will define direction, but also build, test, and refine campaigns yourself. The role sits at the core of the business, covering growth, brand, and member engagement. Responsibilities You will drive member growth through member communication and engagement, performance marketing, partnerships, and continuous experimentation, with a clear focus on profitably growing membership and services revenues. You will own the member lifecycle (CRM), shaping how we communicate, from first touch through long-term engagement, improving conversion, retention, and overall member experience. You will oversee brand and content across all channels, ensuring a consistent, high-quality, and recognisable presence, aligned with our premium positioning. You will connect all marketing activities — CRM, content, performance, and PR — into one coherent system, while remaining hands-on where needed. You will reshape how we think about marketing, with experience in and passion for transformation with new tools and processes, and excited to spearhead the impact that AI can bring when used strategically.

ASMALLWORLD is a global community for modern luxury travellers, combining a curated network, exclusive travel benefits, and access to unique experiences, and travel booking services. The Role We are looking for a Head of Marketing to own how ASMALLWORLD grows — from acquiring new members to engaging and retaining loyalty over time. This is a hands-on role combining strategy and execution. You will define direction, but also build, test, and refine campaigns yourself. The role sits at the core of the business, covering growth, brand, and member engagement. Responsibilities You will drive member growth through member communication and engagement, performance marketing, partnerships, and continuous experimentation, with a clear focus on profitably growing membership and services revenues. You will own the member lifecycle (CRM), shaping how we communicate, from first touch through long-term engagement, improving conversion, retention, and overall member experience. You will oversee brand and content across all channels, ensuring a consistent, high-quality, and recognisable presence, aligned with our premium positioning. You will connect all marketing activities — CRM, content, performance, and PR — into one coherent system, while remaining hands-on where needed. You will reshape how we think about marketing, with experience in and passion for transformation with new tools and processes, and excited to spearhead the impact that AI can bring when used strategically.

ASMALLWORLD is a global community for modern luxury travellers, combining a curated network, exclusive travel benefits, and access to unique experiences, and travel booking services. The Role We are looking for a Head of Marketing to own how ASMALLWORLD grows — from acquiring new members to engaging and retaining loyalty over time. This is a hands-on role combining strategy and execution. You will define direction, but also build, test, and refine campaigns yourself. The role sits at the core of the business, covering growth, brand, and member engagement. Responsibilities You will drive member growth through member communication and engagement, performance marketing, partnerships, and continuous experimentation, with a clear focus on profitably growing membership and services revenues. You will own the member lifecycle (CRM), shaping how we communicate, from first touch through long-term engagement, improving conversion, retention, and overall member experience. You will oversee brand and content across all channels, ensuring a consistent, high-quality, and recognisable presence, aligned with our premium positioning. You will connect all marketing activities — CRM, content, performance, and PR — into one coherent system, while remaining hands-on where needed. You will reshape how we think about marketing, with experience in and passion for transformation with new tools and processes, and excited to spearhead the impact that AI can bring when used strategically.

ASMALLWORLD is a global community for modern luxury travellers, combining a curated network, exclusive travel benefits, and access to unique experiences, and travel booking services. The Role We are looking for a Head of Marketing to own how ASMALLWORLD grows — from acquiring new members to engaging and retaining loyalty over time. This is a hands-on role combining strategy and execution. You will define direction, but also build, test, and refine campaigns yourself. The role sits at the core of the business, covering growth, brand, and member engagement. Responsibilities You will drive member growth through member communication and engagement, performance marketing, partnerships, and continuous experimentation, with a clear focus on profitably growing membership and services revenues. You will own the member lifecycle (CRM), shaping how we communicate, from first touch through long-term engagement, improving conversion, retention, and overall member experience. You will oversee brand and content across all channels, ensuring a consistent, high-quality, and recognisable presence, aligned with our premium positioning. You will connect all marketing activities — CRM, content, performance, and PR — into one coherent system, while remaining hands-on where needed. You will reshape how we think about marketing, with experience in and passion for transformation with new tools and processes, and excited to spearhead the impact that AI can bring when used strategically.