• Manage all aspects of engagements with existing and new customers for our Honeywell Process Solutions organization. • Build relationships and understand customer business in order to provide appropriate products or solutions. • Define sales and growth strategy toward key customers while aligning with critical sales business objectives. • Identify opportunities and build credibility with customers. • Utilize your product knowledge to deliver the value proposition to the customers.

Title: Integration Specialist Location: Columbus, OH Job Description: About Payliance Founded in 2007, Payliance is a trusted leader in payment processing, helping businesses move money faster, safer, and smarter. Today, we process more than $63 billion annually, support 40,000+ merchant locations, and serve over 350 lending clients—empowering them to streamline payment acceptance, lower costs, and reduce fraud risk. We offer an all-in-one platform for real-time funding, payment processing, account verification, and recovery services, giving lenders the technology and tools they need to operate efficiently and confidently. What sets Payliance apart is our blend of modern technology, deep industry expertise, and a highly collaborative, people-first culture. We partner closely with clients to design payment experiences that are secure, compliant, and built to scale. Backed by Serent Capital, a growth-focused private equity firm, we’re continuing to expand our capabilities, accelerate innovation, and deliver measurable results for our clients. If you’re looking to join a team where your work directly shapes how money moves across the payments ecosystem—and where innovation, ownership, and impact are encouraged—Payliance is an exciting place to grow. About the Role The Integration Specialist is the technical engine behind Payliance’s sales and client success teams. This role partners closely with Account Executives and Client/Partner Success Managers to deliver tailored payment solutions to SMB merchants and partners—serving as the primary technical contact through integration, onboarding, and beyond. This is a role for someone who can translate complex technical requirements into clear, compelling solutions and thrives working at the intersection of product, sales, and client success. What You’ll Do Pre-Sales & Technical Advisory • Act as the technical SME alongside Account Executives and Client/Partner Success Managers during the sales process. • Lead client technical discovery discussions to understand requirements and design value-driven solutions. • Deliver technical presentations and demonstrations to merchants, partners, and C-level stakeholders. • Translate product capabilities into solutions that address customer pain points and business goals. Integration Support • Serve as the primary technical contact for SMB merchants and partners integrating to Payliance products. • Develop deep expertise in Payliance’s technical offerings to match them effectively to customer requirements. • Support post-sales teams during onboarding and solution implementation. Cross-Functional Collaboration • Work closely with Product, Sales, and Implementations teams to ensure smooth solution deployment. • Provide feedback to product and development teams based on customer needs and market trends. • Participate in technical enablement training for internal teams and external partners. • Stay current on industry trends, emerging technologies, and the competitive landscape. How Your Success Will Be Measured • Integration Quality: Merchants and partners go live on time with minimal issues. • Pre-Sales Impact: Technical support that accelerates deal progression and close rates. • Stakeholder Satisfaction: Positive feedback from AEs, CSMs, and clients on technical guidance. • Product Feedback Loop: Actionable insights delivered to Product and Engineering teams. Work Environment Remote-first with occasional travel for team on-sites, customer meetings, or industry events. Additional Details Job Description Disclaimer While we have made the best attempt to document the requirements for this role, this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that may be required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Equal Employment Opportunity Payliance is an equal opportunity employer. We value diversity and strive to create an inclusive workplace for everyone. Discrimination or harassment of any kind—based on race, color, sex, religion, sexual orientation, gender identity, national origin, age, disability, genetic information, or pregnancy—is not tolerated. We also ensure that qualified individuals with disabilities are treated fairly in all aspects of employment. Reasonable accommodations are available throughout the application and employment process. Requirements What You’ll Bring Required Qualifications • Associate’s degree in a relevant field. • 3+ years of experience in technical pre-sales, integration support, or technical consulting in the payments industry. • Experience partnering with sales teams on integration support for SMB merchant and partner opportunities. • Ability to simplify complex technical concepts for non-technical stakeholders. • Proven track record delivering technical presentations to C-level executives. • Strong collaboration skills across multiple teams and functions. Preferred Qualifications • Undergraduate degree in a relevant field. • Experience with integration support in the consumer lending space. • Understanding of card brand regulations, special interchange programs, and merchant services statements. • Experience building technical solutions for ISV and ISO partners. • Proficiency in Salesforce. • Familiarity with MEDDPICC and/or Value Selling methodologies.

• Manage the full deployment lifecycle for assigned retail locations: pre-deployment verification, physical installation coordination, network configuration, digital setup, and handoff to operations. Own quality and timeline for each deployment. • Confirm all site requirements are met prior to deployment — including network credentials, docking locations, traversal area definitions, and hardware readiness. Identify and resolve blockers early to protect deployment timelines. • Coordinate remote contractors via chat and voice through the physical installation process. Provide timely, clear support to field teams and ensure deployment procedures are followed consistently. • Configure robots for new sites including traversal pattern setup, schedule management, and route mapping. Validate initial performance against quality thresholds across decode accuracy, OOS detection, price verification, location coverage, and upload speed. • Diagnose and resolve issues across network connectivity, hardware, and software encountered during deployment. Triage root causes systematically and escalate with clear documentation when needed. • Build scripts, workflow automations, or lightweight internal tools to reduce manual effort in the deployment process — including pre-deployment checklists, status tracking, configuration validation, and reporting. Use AI-assisted development to accelerate tooling where applicable. • Develop and maintain QA checks for deployment readiness and early operational performance. Identify patterns in deployment failures and build detection or prevention mechanisms. • Maintain accurate records of deployments, issues, and resolutions in Jira and Confluence. Contribute to deployment playbooks and continuously improve procedures based on field learnings.

• Deliver live online training sessions on RPA and business automation concepts • Cover key topics including: - Introduction to business automation and RPA - RPA tools, capabilities, and enterprise use cases - Identifying automation opportunities within business processes - Process documentation and analysis - Workflow creation and process mapping - Process mining fundamentals - Collaboration with RPA developers and QA/testers - Change management in automation initiatives - Real-world automation examples and industry case studies • Provide hands-on guidance in creating: - Business Requirement Documents (BRDs) - Workflow diagrams - Process maps and automation documentation • Support learners in completing module-end projects and assignments • Mentor learners and resolve technical or conceptual queries • Conduct assessments, evaluations, or mock sessions when required • Maintain session quality metrics and learner engagement • Collaborate with internal teams on curriculum updates, delivery planning, and learner feedback