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Stonewater

Our mission is to deliver good quality affordable homes to people who need them most.

Customer Communications Manager

CommunicationsCommunicationsFull TimeRemoteSeniorTeam 501-1,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

9 days ago

Salary

£55K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Customer Communications Manager

Stonewater

• Lead the development and delivery of our customer communications strategy and annual communications plan • Create and oversee high-quality communications, including key publications such as the annual customer report • Collaborate with internal teams and external partners to ensure consistent and aligned messaging • Champion multi-channel communication approaches, ensuring accessibility and inclusivity • Use data, insight and analytics to measure and improve communication effectiveness • Enhance and grow our digital and social media presence, building strong customer engagement • Promote self-service options and clear service information to improve customer understanding • Ensure all communications meet regulatory and compliance requirements • Lead and support a team of communications professionals

Job Requirements

  • Proven experience in customer communications, ideally within housing or a regulated sector
  • Strong understanding of multi-channel communication strategies
  • Experience leading or managing a communications team
  • Excellent stakeholder engagement and influencing skills
  • Strong knowledge of digital communications and analytics
  • Ability to translate complex information into clear, customer-friendly messaging
  • Desirable: Knowledge of housing sector regulations
  • Professional qualification (e.g. CIPR, CIM, journalism or design)

Benefits

  • A collaborative and inclusive working environment
  • Opportunities to innovate and lead change
  • Career development and professional growth
  • Flexible working options

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