• Audits et fiabilises la data pour garantir des dashboards et des analyses exploitables • Investigues les bugs récurrents et proposes des solutions pérennes à grande échelle • Automatises les process opérationnels pour libérer du temps collaborateur • Crées et maintiens des dashboards de pilotage pour orienter les décisions • Explores et intègres des outils IA si pertinent (agents, LLM, chatbots)

Title: Vulnerability Operations Engineer Location: United States Job Description: What We’re About At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference. The Role CentralSquare is seeking a Vulnerability Operations (VulnOps) Engineer to join our Security team. This is an individual contributor role purpose-built for the post-AI era of vulnerability discovery — where AI models can now find and exploit flaws at machine speed, and reactive patch cycles are no longer sufficient. This role is not an advisory function. The VulnOps Engineer owns the full pipeline from discovery through fix delivery: running AI-powered scanning against CentralSquare's codebases and dependencies on a continuous basis, generating validated fixes, and submitting ready-to-merge pull requests into owning teams' Azure DevOps pipelines. App teams retain code review and merge authority; this role exists to ensure they are never handed a problem without also being handed a solution. Job Duties Include: Proactive Vulnerability Discovery - Operate and continuously improve an AI-powered scanning pipeline across CentralSquare's first-party codebases, open-source dependencies, and infrastructure components - Use Claude Code, Veracode, and Orca to conduct ongoing static analysis, software composition analysis (SCA), and cloud posture assessments - Apply reachability analysis to distinguish genuinely exploitable vulnerabilities from theoretical findings, reducing alert fatigue and focusing remediation effort where risk is real - Monitor threat intelligence feeds, CVE disclosures, and coordinated disclosure programs (including Project Glasswing patch releases) to identify newly disclosed vulnerabilities affecting CentralSquare's software supply chain Fix Development and Delivery - Develop and validate fixes (code patches, dependency upgrades, configuration changes) using AI coding agents such as Claude Code, verifying resolution without regressions before submission - Submit validated fixes as pull requests into owning teams' Azure DevOps repositories, with clear documentation of the vulnerability, risk context, and fix rationale to support efficient review and merge - Collaborate with application and infrastructure teams during code review, providing technical context and responding to questions about proposed changes SLA Ownership and Reporting - Own the end-to-end SLA lifecycle for all open findings, maintaining real-time tracking of detection, fix submission, and merge status in the vulnerability management system - Proactively escalate findings approaching SLA breach with remediation options and risk context - Produce regular reporting on pipeline health, SLA adherence, remediation velocity, and open risk posture for the security leadership team Toolchain and Pipeline Maintenance - Own the configuration, tuning, and operational health of VulnOps tooling including Veracode, Orca, Claude Code, and Azure DevOps security integrations - Identify and reduce false positive rates through policy tuning and reachability filtering, ensuring signal quality remains high as scan volume increases - Contribute to the development of automated remediation pipelines, including AI-assisted fix generation integrated directly into CI/CD workflows - Evaluate and recommend new tools and capabilities as the AI security tooling landscape evolves Cross-Functional Collaboration - Work closely with application engineering, DevOps, and infrastructure teams to ensure fix delivery is efficient and minimally disruptive to development velocity - Provide security guidance to engineering teams on secure coding practices and dependency management in the context of AI-accelerated vulnerability discovery - Partner with the Risk and Compliance team to ensure vulnerability data and SLA metrics align with audit and regulatory reporting requirements (NIST CSF, PCI DSS, CJIS) - Perform other duties as assigned Skills & Requirements Qualifications Education and Experience - Bachelor's degree in Cybersecurity, Computer Science, or Information Technology, or equivalent professional experience - 5–7 years of professional experience in application security, vulnerability management, or a combined security engineering role - Demonstrated hands-on experience using AI coding agents (Claude Code or equivalent) to find, evaluate, and generate fixes for software vulnerabilities Technical Skills - Proficiency with SAST and SCA tooling; direct experience with Veracode strongly preferred - Experience with cloud security posture management; direct experience with Orca preferred - Working experience with Azure DevOps for CI/CD pipeline integration and pull request workflows - Ability to read, understand, and write code across at least two languages commonly used in enterprise SaaS environments (e.g., Java, C#, Python, JavaScript/TypeScript, Terraform) - Strong understanding of reachability analysis and the ability to apply it to distinguish exploitable findings from theoretical risk - Familiarity with dependency and supply chain security concepts, including SBOM generation and management - Working knowledge of common vulnerability classes (injection, memory corruption, authentication flaws, insecure deserialization, etc.) and their remediation patterns - Understanding of security frameworks including NIST CSF and CIS Controls Soft Skills and Work Style - Highly systematic and process-driven — capable of managing a high volume of concurrent findings without losing precision or letting items fall through the cracks - Self-directed and accountable: this role is measured by fix delivery and SLA outcomes, not activity metrics - Strong written communication skills — fix submissions must include documentation that gives owning teams sufficient context for confident, efficient code review - Comfortable working across organizational boundaries, earning credibility with engineering teams through technical quality rather than authority - Able to prioritize effectively under pressure, with clear judgment about when to escalate versus resolve independently CJIS Clearance A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance—a critical credential for safeguarding public safety data. At CentralSquare, we’ll stand with you every step of the way to secure this clearance should you be selected for hire. As part of the process, a comprehensive background check will be conducted, and please note that U.S. citizenship or permanent residency is generally required to obtain CJIS clearance.

• Manage day-to-day operations of a travel consultant team, including workload and KPI management • Provide leadership and coaching to team members • Develop learning programs to close competency gaps • Provide industry information to clients and maintain regulatory knowledge • Monitor GDS queues for quality control

• Responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching whilst ensuring adherence to agreed processes, service standards, and quality expectations across a global operations setup • Actively coach and develop the team to meet and exceed all performance targets • Supervise and support agents in managing crew movements, rotations, and disruptions in a complex, 24/7 service environment • Seek opportunities to review operational processes and the commercial relationship with management team and provide suggestions for improvement • Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer • Develop learning program for closing own short- and long-term competency gaps • Assist the consultants in appropriately responding and resolving customers' inquiries • Monitor, sort and work on contact and reservation queues to maintain quality control