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Dave

We started Dave for one reason: banks weren’t built for people like us, and we knew we deserved better.

Senior Manager, Learning & Content

Content Marketing ManagerContent Marketing ManagerFull TimeRemoteSeniorTeam 201-500H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

7 days ago

Salary

$158K - $204K / year

Seniority

Senior

Bachelor Degree7 yrs expEnglish

Job Description

Senior Manager, Learning & Content

Dave

• Lead the learning strategy and operating rhythm for Member Success & Operations, including onboarding, continuing education, and just-in-time enablement for internal teams and BPO partners • Build scalable enablement programs tied to product launches, policy updates, operational changes, and evolving member needs • Own standards and governance for member-facing and agent-facing content across help center articles, macros, chatbot knowledge, IVR scripts, templates, and internal documentation • Improve how knowledge is structured and surfaced for both humans and AI systems through semantic tagging, content architecture, metadata standards, and retrieval optimization • Partner closely with Product, Engineering, Compliance, Legal, and Member Experience teams to sequence launches and ensure training and content readiness are built into operational timelines • Lead, coach, and develop a growing L&D team while strengthening systems, processes, and long-term knowledge management practices

Job Requirements

  • 7+ years of experience in Learning & Development, enablement, knowledge management, or content operations
  • Experience supporting large-scale contact center operations, including outsourced/BPO environments
  • Experience leading and developing teams, including senior individual contributors or functional leads
  • Strong instructional design experience across onboarding, simulations, assessments, microlearning, and competency-based enablement
  • Experience owning multi-channel support content including help center articles, chatbot content, IVR flows, macros, templates, and internal knowledge systems
  • Experience building or improving knowledge bases, LMS platforms, or AI-adjacent content systems
  • Familiarity with optimizing content for LLM or retrieval-based systems through tagging, structure, taxonomy, prompt-aware content design, or knowledge retrieval frameworks
  • Strong analytical and operational judgment with the ability to connect QA, voice-of-member, and business metrics to enablement priorities
  • Comfortable partnering cross-functionally with Product, Engineering, Compliance, Legal, Risk, and Operations teams

Benefits

  • Opportunity to tackle tough challenges, learn and grow from fellow top talent, and help millions of people reach their personal financial goals
  • Flexible hours and virtual-first work culture with a home office stipend
  • Premium Medical, Dental, and Vision Insurance plans
  • Generous paid parental and caregiver leave
  • 401(k) savings plan with matching contributions
  • Financial advisor and financial wellness support
  • Flexible PTO and generous company holidays, including Juneteenth and Winter Break
  • All-company in-person events once or twice a year and virtual events throughout to connect with your team members and leadership team

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