Role Description Wir suchen engagierte Psychologie-Studierende, die bei Lucoyo Praxiserfahrung in den Bereichen Patient:innenanfragen und Research sammeln möchten. Du unterstützt uns dabei, den Zugang zu psychotherapeutischer Hilfe zu vereinfachen, indem du als erste Ansprechperson für Patient:innen am Telefon ihre Anliegen entgegennimmst und weiterleitest. Darüber hinaus bringst du dich in spannende Research-Projekte ein, die du aktiv mitgestalten kannst und erhältst so vielseitige Einblicke in unser Arbeitsfeld. Dabei kannst du flexibel von zu Hause aus arbeiten und wertvolle Erfahrungen in der Schnittstelle von Psychologie und digitaler Gesundheitsversorgung sammeln. Das Praktikum wird von einem M.Sc. Psychologen betreut. - Start: ab August/September 2026 - Umfang: mindestens 300 Stunden - 20-40 Stunden/Woche möglich Bitte füge deiner Bewerbung folgende Informationen hinzu: - Deinen frühesten möglichen Startzeitpunkt. - Das Datum, bis wann das Praktikum abgeschlossen sein muss. - Die Gesamtstundenzahl des Praktikums. - Die Anzahl der möglichen Wochenstunden. - Deine zeitliche Verfügbarkeit innerhalb der Woche, damit wir sehen können, ob es zu unseren aktuellen Telefonservice-Zeiten passt. Hinweis: Bitte berücksichtige, dass Rückmeldungen zu aktuell eingehenden Bewerbungen erst ab Januar 2026 erfolgen. Qualifications - Du studierst Psychologie im Bachelor (in den letzten Semestern) oder bereits im Master und möchtest dein Pflichtpraktikum bei uns absolvieren. - Erste praktische Erfahrungen (z. B. durch Praktika, Nebenjobs oder ehrenamtliches Engagement im psychologischen Bereich) sind hilfreich, aber kein Muss. - Freude am Telefonkontakt mit Patient:innen. - Eine klare und empathische Kommunikation. - Neugier darauf, dich in Research-Themen einzubringen und diese aktiv mitzugestalten. Requirements - Erste Ansprechperson für Patient:innenanfragen am Telefon (ca. 10 Std./Woche). - Mitarbeit in Research-Projekten (ca. 10 Std./Woche), die du flexibel mitgestalten kannst. - Teilnahme an unseren digitalen Team-Meetings sowie an den Lucoyo-Teamtagen (alle 3 Monate, 3 Tage in einem schönen AirBnB in NRW). Benefits - Impact: Arbeite an einer Lösung um den vielen Patienten während der Wartezeit besser zu helfen! - Aktive Mitgestaltung: Dich erwarten spannende Aufgaben, die du geleitet von uns meistern darfst. Damit bekommst du früh Verantwortung und wir garantieren eine steile Lernkurve. - Team-Kultur: Dich erwartet ein tolles Team auf Augenhöhe, mit Leidenschaft für Digital Health und den Antrieb, etwas zu bewegen. Wir pflegen eine offene und lockere Remote-Kultur (z.B. mit Hilfe von bNear) und sehen uns 1x pro Monat vor Ort z.B. in Köln, Bielefeld oder Münster, oder bei regelmäßigen Teamevents. - Weiterbildung: Wir fördern dich so gut es geht und das auch über den Tellerand hinaus! Gemeinsam schauen wir, dass du dich in den Bereichen verbesserst, die dir wichtig sind.

Title: Clinical Trial Coordinator II Location: Remote Hungary Full time Remote As part of our global team, you’ll have the opportunity to provide administrative and technical support to the Project Team. As a Clinical Operations Delivery Associate II, you'll support audit readiness by ensuring files are reviewed according to the schedule detailed in the organization's SOP and department guidance document. You will provide administrative support for site activation activities and aid in the development of the critical path for site activation within assigned projects to support rapid site activations. Representing the organization in the global medical research community, you may develop collaborative relationships with investigators and site personnel to conduct feasibility assessments in accordance with feasibility processes and within deliverable timelines. You may develop a local knowledge base of sites in the respective market through collaboratively working with local company personnel. Additionally, you may utilize local knowledge, organization systems, external site lists, and sponsor directives to develop and review site lists that are suitable for the strategic needs of feasibility activities and to provide local input into the site tiering process. You may act as a buddy during the onboarding phase, support training of new staff, and participate in departmental initiatives to aid in process improvements and enhancements. What You’ll Do: - According to the specific role (Central or Local), coordinates, oversees and completes functions on assigned trial(s) activities as detailed on the task matrix. - Performs department, Internal, Country and Investigator file reviews as assigned and documents findings in appropriate system(s). - Ensures allocated tasks are performed on time, within budget and to a high quality standard. Proactively communicates any risks to project leads and line manager as appropriate. - Performs administrative tasks on assigned trials including but not limited to timely processing of documents sent to Client (e)TMF as assigned, performing (e)TMF reviews, distributing mass mailings and communications as needed, providing documents and reports to internal team members. - Reviews and tracks local regulatory documents. - Analyzes and reconciles study metrics and findings reports. Assists with clarification and resolution of findings related to site documentation. - Maintains vendor trackers. - Assists with coordination, compilation and distribution of Investigator Site File - (ISF) and Pharmacy binder materials and non-clinical study supplies to sites. - Assists with study-specific translation materials and translation QC upon request. - Assists with technical and administrative support for projects in collaboration with internal departments and team members. - Maintains knowledge of and understands SOPs, client SOPs/directives, and current regulatory guidelines as applicable to services provided. - Ensures that trial status information relating to activities is accurately maintained in the database and current at all times. - Where applicable, develops and maintains relationship with client local affiliates. - Champions the inclusion of Strategic Collaboration sites into the process. - Where applicable, conducts on-site feasibility visits (Asia Pac only). - Trains new personnel in processes and systems. - May support the maintenance of study specific documentation and global support with specific systems, tools and trackers, including, but not limited to, study team lists, tracking of project specific training requirements, system access management for organization/vendor/clients and tracking of project level activity plans in appropriate system. Ensures (e)TMF is up to date by following file review schedules and documenting findings in appropriate system(s). - May provide system support (i.e., Activate & eTMF). - May support RBM activities. - May transmit documents to client and centralized IRB/IEC. - May attend Kick off Meeting and take notes when required. - May support scheduling of client and/or internal meetings - May support scheduling and organization of client and/or internal meetings with completion of related meeting minutes. - Provides support as needed to coordinate with internal departments and ensure site start-up activities within the site activation critical path are aligned. - Assists the project team with the preparation of regulatory compliance review packages. - May support start-up team in Regulatory submissions. - Occasionally works directly with site(s) to obtain documents related to site selection. - May develop site list, including research from internal and external sources to ensure the site list is reflective of the defined site profile. Ensure current investigator and site staff contact details are appropriately maintained in company systems. - May complete the ‘Site Interest Plan’ in CTMS and collection and delivery of associated documents from investigators and site personnel. Document in real time all communication, attempts and follow up associated with site contact and survey responses. - Supports the review of survey data to ensure responses are logical, complete and reflective of the question asked. - Works in collaboration with teammates to achieve targeted deadlines for assigned projects. Communicate with the team and appropriate clinical personnel regarding site issues and risks. - Ensures an efficient, effective plan is in place for site contact and follow up. Ensure compliance with the plan and escalates concerns/non-compliance to management. - May act as the local expert regarding site capacity and experience. Work with key local personnel to gather knowledge base and recommend additional sites. Harnesses this knowledge base when performing local tiering of sites. - May conduct phone interviews, scripted or non-scripted, with physicians and other site personnel to discuss standard of care and obtain protocol-level input to support trial optimization projects. - Liaises with Global Investigator Services to resolve investigator queries in real time and maintain ‘accounts and contact’ information. - Contributes to the development and roll-out of global strategic feasibility processes and best practices. Education and Experience Requirements: - High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification. - Bachelor's degree preferred. - Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years). - In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: - Ability to work in a team or independently, as required - Strong organizational skills and attention to detail, with proven ability to handle multiple tasks efficiently and effectively - Proven ability to effectively analyze project-specific data/systems to ensure accuracy and efficiency - Strong customer focus - Demonstrated flexibility and adaptability to reprioritize workload and provide efficient support to meet changing project timelines - Demonstrated ability to attain and maintain a good working knowledge of applicable Country - Regulations, ICH Good Clinical Practices, and organization/Client SOPs and WPDs for all non clinical/clinical aspects of project implementation, execution and closeout - Excellent English language and grammar skills and proficient local language skills as needed - Good presentation skills - Excellent computer skills, proficient in MS Office (Word, Excel, and PowerPoint) and ability to obtainknowledge and master all clinical trial database systems - Ability to successfully complete the organizations clinical training program - Self-motivated, positive attitude with effective strong interpersonal skills - Effective oral and written communication skills, with the ability to communicate effectively with medical personnel - Excellent interpersonal skills - Strong attention to detail and quality of documentation - Good negotiation skills - Good computer skills and the ability to learn appropriate software - Fluency in local language as well as a good command of the English language and grammar skills - Basic medical/therapeutic area and medical terminology knowledge - Ability to work in a team environment or independently, under direction, as required - Basic organizational and planning skills - Basic knowledge of local health systems - Ability to attain and maintain a working knowledge of GCP and applicable SOPs - Excellent customer focus - Proven flexibility and adaptability - Ability to work in a matrix environment - A proven relationship builder - An independent thinker - Ability to manage risk and perform risk escalation appropriately

Title: Clinical Trial Coordinator Location: Remote Mexico Full time Remote Join Us as a Clinical Trial Coordinator – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years. As part of our global team, you’ll have the opportunity to provide administrative and technical support to the Project Team. As a Clinical Trial Coordinator, you'll coordinate and facilitate project activities and may serve as a study lead, acting as a cross-functional liaison for the project team. You will act as a buddy during the onboarding phase and provide training to new staff as needed. Additionally, you will support departmental and cross-functional initiatives for process improvements and enhancements. What You’ll Do: • According to the specific role (Central or Local), coordinates, oversees and completes functions on assigned trials activities detailed on the task matrix. • Performs department, Internal, Country and Investigator file reviews as assigned and documents findings in appropriate system. • Ensures allocated tasks are performed on time, within budget and to a high quality standard. Proactively communicates any risks to project leads and line manager as appropriate. • Supports the maintenance of study specific documentation and global support with specific systems, tools and trackers including but not limited to: study team lists, tracking of project specific training requirements, system access management for organization/vendor/clients, and tracking of project level activity plans in appropriate system. Ensures (e)TMF is up to date by following file review schedules and documents findings in appropriate system. • Provides system support (i.e. GoBalto & eTMF). • Supports RBM activities. • Performs administrative tasks on assigned trials including but not limited to: timely processing of documents sent to Client (e)TMF as assigned, performing (e)TMF reviews, performing mass mailings and communications as needed, providing documents and reports to internal team members. • Supports scheduling and organization of client and/or internal meetings with completion of related meeting minutes. • Reviews and tracks local regulatory documents. • Transmits documents to client and centralized IRB/IEC. • Analyzes and reconciles study metrics and findings reports. Assists with clarification and resolution of findings related to site documentation. • Maintains vendor trackers. • Assists with coordination, compilation and distribution of Investigator Site File (ISF) and Pharmacy binder materials and non-clinical study supplies to sites. • Assists with study-specific translation materials and translation QC upon request. • May attend Kick off meeting and take notes when required. Education and Experience Requirements: • High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification. • Bachelor's degree preferred. • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: • Ability to work in a team or independently as required • Strong organizational skills and attention to detail, with proven ability to handle multiple tasks efficiently and effectively • Proven ability to effectively analyze project-specific data/systems to ensure accuracy and efficiency • Strong customer focus • Demonstrated flexibility and adaptability to reprioritize workload and provide efficient support to meet changing project timelines • Demonstrated ability to attain and maintain a good working knowledge of applicable Country Regulations, ICH Good Clinical Practices, and organization/Client SOPs and WPDs for all non-clinical/clinical aspects of project implementation, execution and closeout • Excellent English language and grammar skills and proficient local language skills as needed • Good presentation skills • Excellent computer skills, proficient in MS Office (Word, Excel, and PowerPoint) and ability to obtain knowledge and master all clinical trial database systems • Ability to successfully complete PPD clinical training program • Self-motivated, positive attitude with effective strong interpersonal skills

Role Description Serve as a subject matter expert for the EHR and provides in-depth support to clinicians (Physicians, nurses, medical assistants and other clinical technicians) in the ambulatory setting and serves as a liaison between clinicians, operational leadership and IT. Troubleshoots EHR issues and provides ongoing support to ensure successful implementation of new technology and technology changes. - Communicate and collaborate with CI and IT teams to address technical challenges. - Develop as a Subject Matter Expert in one or more areas of specialty. - Participate in efforts to manage change related to technology adoption. - Provide end user support to help identify areas of opportunity to improve adoption and effectiveness of new technology and processes. - Provide basic reporting tool assistance to end users. - Participate in organizational efforts to reduce administrative burden including the enhanced use of decision support tools and the use of data to drive decisions related to optimization and implementation. - Begin to leverage clinical data analytics to drive informed decisions and create actionable insights through dashboards and reports. - Support and guide optimal use of clinical systems and supportive clinical documentation practices and tools. - Ensure successful implementation, administration and documentation of new and/or existing clinical applications. - Participate in cross-functional teams in reimagining clinical process and pioneer novel approaches to enhance patient care, teammate satisfaction and safety and outcomes. - Begin to analyze clinical workflows to identify bottlenecks, inefficiencies and areas for improvement. - Collaborate with CI teams across care settings to ensure appropriate workflows and clinical systems are utilized effectively and efficiently. - Provide support to users of our clinical systems in the ambulatory setting, either in person or virtually. - Perform purposeful rounding in assigned areas, focusing on new functionality and opportunities for end user optimization. - Become the go-to resource for questions related and concerns related to the EHR and other clinical systems as assigned. - Partner with the regional informatics training and education team to assist in training delivery as needed. - Provide informal guidance/resources to new team members and customers. - Evaluate training effectiveness and recommend modifications to training programs accordingly. - Integrate knowledge of policies and clinical resources into educational programming. - Proactively monitor and respond to end user requests for assistance. - Understand the pain points, challenges and technology needs related to the EHR and other clinical systems. - Assist in onboarding of new Clinicians, introducing them to EHR functionalities and efficiencies as needed. - Assist users in personalizing system settings to align with user preferences. - Continuously seek ways to enhance user experiences and outcomes. - Provide EHR and integrated clinical systems onboarding, ongoing education and training to all clinical end users as needed. - Recommend additional training and education for multiple areas and roles based on ongoing evaluation and assessment. - Assist the training team in delivering virtual training sessions for clinical staff as assigned. - Develop job aids, quick reference guides and other material in partnership with the training team. - Perform basic troubleshooting and escalate as needed. - Identify opportunities for process optimization within clinical workflows. - Collaborate with clinical and IT teams to streamline tasks, reduce redundancy and enhance efficiency. - Promote adherence to recommended workflows. - Support system upgrades and enhancements, ensuring smooth transition. - Educate end users on best practices for utilizing clinical systems effectively. - Utilize evidence-based practice or best practice methodology of clinical system end users. - Provide ongoing support and ensure successful implementation, administration and documentation of new upgrades, releases and enhancements. - Develop and maintain key partnerships with site and area leaders. - Participate in the development of analysis and design of EHR configuration to support organizational initiatives. - Focus on standardized best practice workflow processes and clinical content to ensure alignment across all sites/departments. - Assist in identifying metrics that monitor the effectiveness of implemented projects and programs. - Perform testing of new or enhanced clinical workflows following defined testing scripts and plans. Qualifications - Epic Clinical Informatics Certification or attained within 18 months of hire. - Associate degree or equivalent in IT or Health Related Field. - 2 Years Clinical, Clinical Informatics or IT Experience. Requirements - Strong communication skills and ability to convey technical information to non-technical users. - Analytical mindset with the ability to identify areas for improvement. - Passion for healthcare technology and a commitment to advancing patient care. - Ability to conduct activities related to all phases of the clinical information system life cycle (plan, design, testing, implementation and monitoring). Benefits - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training. - Premium pay such as shift, on call, and more based on a teammate's job. - Incentive pay for select positions. - Opportunity for annual increases based on performance. - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.