• Own the End-to-End Platform User Experience • Design Customer Journeys That Scale • Drive UX-Led Product Strategy • Partner Deeply with UX and Engineering • Benchmark and Innovate • Enable the Field with Compelling Experiences • Champion UX Across the Organization

• Collaborate with CDX Strategists, CDX Researchers, the Experience Management & Capability team and the respective Experience Design team members to produce Service Design deliverables (e.g., Service Blueprints) for one or more Journeys in a given Experience that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience/Journey. • Assist with the design, execution, and incorporation of user research into the design of the relative Journeys. • Facilitate the use of Design Thinking, storytelling, and conceptual prototypes to compellingly convey the vision, flow, and features of the products/services being designed. • Facilitate creation and adoption of design systems, website interaction models, information architectures, user task flows, and screen designs; turn complex information into intuitive graphics, charts, and other forms of visualization data. • Facilitate use of ideation and sketching for storyboards and prototyping; create low- and medium-fidelity prototypes to test proposed Journeys. • Support the adaption of the enterprise wide UX best practices, standards, principles, and design thinking processes for use by the respective UX, Product, and Engineering teams; advocate for these standards, principles, processes. • Support collaboration with Strategy, Product, and Engineering peer leadership to foster active collaboration across the teams, remove impediments, and ensure delivery of the overall Experience vision & OKRs. • Support advocacy for the Experience's/Journey’s UX vision. • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. • Support and comply with the company's Quality Management System policies and procedures.

• Own the full product design lifecycle for our mobile apps: from initial discovery, research, and user flows to UI design, prototyping, and testing. • Partner closely with Product Managers and Engineering to define requirements, build features, and ensure high-quality implementation. • Apply a deep, native understanding of mobile-specific UX patterns, platform constraints, and design systems (Apple Human Interface Guidelines and Google Material Design). • Turn complex user problems into simple, intuitive, and engaging mobile experiences. • Maintain and evolve our mobile design patterns and component libraries.

• Lead and drive the design vision for major product areas. • Define and evolve a unified design system. • Translate business requirements into clear strategy and intuitive experiences. • Mentor and coach designers across all levels.