• Drive complex, high-impact engineering initiatives across personalized discovery, payments, reimbursement workflows, supply eligibility, and other related problem spaces • Partner closely with Product, Design, Data, and Engineering leadership to align on roadmap priorities, technical tradeoffs, risks, and execution strategy • Demonstrate AI-native development mindset leveraging fully agentic development workflows, while also contributing to establishing principles and best practices on AI development • Mentor engineers and influence technical direction across teams through strong collaboration, communication, and domain expertise • Participate in stand-ups, sprint planning, retros, production deployments, and on-call rotations

• Deliver against commitments with a focus on quality • Diagnose and resolve technical issues, maintaining reliability and performance • Actively participate in Agile ceremonies and workflows • Engage meaningfully in code reviews • Embrace AI-driven development using tools like Claude Code • Collaborate with and learn from teammates, contributing to a high-quality engineering culture

• Lead Level 1–3 application production support for QL Eligibility, Drug, Prescriber business customers, including monitoring, incident resolution, and proactive system health checks. • Analyze and troubleshoot complex application and systems issues; perform root cause analysis and implement long-term corrective actions. • Collaborate with engineering, product, QA, operations, and business teams to ensure timely and accurate resolution of production incidents. • Code fix, optimize, and improve existing codebases to enhance system reliability, stability, and scalability. • Perform debugging and validation across distributed application environments. • Handle Job failures, Batch processing, Job scheduling, and queues in DCU3 Mainframe Environment. • Participate in on-call rotations as needed to support critical production services. • Contribute to the technical roadmap, driving innovation and continuous improvement within the engineering ecosystem. • Document solutions, operational procedures, and knowledge-base articles to support cross-team learning and operational excellence.

• Design, build, and deliver high-quality features that drive customer and business impact • Work directly with customers to identify, ideate, and solve their most challenging problems • Collaborate cross-functionally with product, design, & GTM to turn complex problems into elegant, user-focused solutions • Balance iteration speed with long-term maintainability and system health • Continuously improve our tech stack, developer workflows, and reliability practices • Contribute to a supportive, growth-oriented engineering culture based on trust, learning, and excellence • Travel up to 25% of your time