• Lead and manage a cross-functional delivery POD composed of Project Managers, Business Analysts, and Application Support Engineers, ensuring alignment across disciplines to deliver client implementations on time and within scope • Hire, coach, mentor, and develop team members across multiple disciplines including project management, business analysis, and application support engineering, fostering career growth and professional development within the POD • Facilitate process improvement and adherence across the POD by partnering with solution architects, process standards teams, and technical leadership to ensure consistent delivery methodologies and quality standards • Manage and oversee POD workload across project management, requirements analysis, data mapping, template design, and application support activities, ensuring balanced utilization and timely delivery without needing to perform each function directly • Utilize relevant implementations experience and knowledge to actively identify areas of improvement and operational efficiencies across the consolidated POD structure, enabling scalable delivery and reduced reliance on siloed handoffs • Manage a seamless handoff of clients to the support organization when appropriate, coordinating across all POD disciplines to ensure continuity • Actively drive growth of the professional services business consistent with overall growth of the company, leveraging the consolidated POD model to increase capacity and throughput • Reduce average implementation time in line with corporate objectives by driving cross-functional collaboration and removing bottlenecks between disciplines within the POD • Consistently improve the accuracy of bids and the delivery of services within forecasted hours by coordinating estimates and resource planning across all POD disciplines • When appropriate, help build a professional services partner channel to assist in surge requirements across any of the POD’s functional areas • Serve as the primary escalation point for client delivery issues across the POD, collaborating with solution and process standards teams and technical leadership to resolve complex challenges

Role Description We are seeking an experienced State and Local Tax (SALT) Manager to join our people‑centered, entrepreneurial public accounting firm. In this key leadership role, you will help shape, expand, and elevate a growing SALT practice. The ideal candidate brings deep expertise across multistate income/franchise tax, sales and use tax, and tax credits and incentives, along with hands‑on experience guiding clients through complex SALT challenges. This position offers significant opportunities for client service, business development, leadership, and long‑term career advancement. Duties & Responsibilities: - Deliver income/franchise tax services including tax return review, tax research, preparation of technical memorandums, drafting client correspondence, nexus studies, tax credit calculations, multistate credit reviews, voluntary disclosure agreements, and assisting clients with handling state income/franchise tax audits; - Deliver sales & use tax services including registrations and tax compliance, taxability decision matrix, voluntary disclosures, tax research, preparation of technical memorandums, drafting client correspondence, nexus studies, refund recovery studies, and assisting clients with handling state sales tax audits; - Demonstrate an understanding of complex tax and accounting concepts and effectively apply work experience and technical expertise to client situations; - Serve as a thought leader in the F&D SALT practice and keep abreast of new and changing developments that impact clients in the area of SALT; - Participate in staff recruiting and supervise, mentor and develop staff level team members; - Play a key role in new business generation and continued development of the client base within the F&D service groups by identifying client needs and service offerings; - Excellent oral and written communication skills as well as computer expertise including knowledge of tax software and technology; - Attend professional development and training seminars on a regular basis. Qualifications - Bachelor's degree in Accounting; CPA, JD, CMI or Enrolled Agent preferred. - A minimum of 5 years of progressive tax consulting experience in SALT. - Exceptional client service and communication skills with a demonstrated ability to develop and maintain outstanding client relationships. - Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment. - Computer expertise including knowledge of tax software and technology. Salary Range $120,000 — $160,000 USD

• Drive consistency in incident, request, and escalation workflows • Ensure efficient and predictable ticket handling across teams • Oversee staffing and scheduling to maintain proper phone and extended hour coverage • Support and enforce the Continuous Shift Coverage model • Monitor queue performance and operational trends to guide improvements • Partner with leadership on operational priorities and service enhancements • Coach and develop supervisors, leads, and technicians • Ensure consistent service delivery across all Business Units

• Utilize clinical expertise to guide members through complex health journeys and ensure they receive the care and support they need. • Conduct comprehensive assessments using clinical tools and data to determine member needs and eligibility. • Collaborate with providers and internal teams to develop and monitor personalized care plans. • Use motivational interviewing to engage members in their health journey and promote lifestyle changes. • Identify and escalate quality-of-care concerns through established channels.