• Bearbeitung eingehender Kundenanfragen hauptsächlich telefonisch und Sicherstellung einer professionellen Customer Experience • Bearbeitung schriftlicher Kundenanfragen während der verfügbaren Servicezeiten • Unterstützung bei Terminvereinbarungen, Terminänderungen und Stornierungen im Zusammenhang mit Installationsservices • Erste Unterstützung bei einfachen Fragen zu Rauchmeldern (kein technischer Hintergrund erforderlich) • Unterstützung bei Rechnungsanfragen und Erklärung von Rechnungspositionen • Unterstützung von Kunden bei Fragen zum Kundenportal • Koordination von Terminen für Zählerablesungen • Allgemeine Bearbeitung servicebezogener Kundenanfragen • Sicherstellung eines hochwertigen Kundenservices ohne Verkaufsaktivitäten

Role Description Do you enjoy helping others and have a talent for teaching? At Nachhilfeunterricht, a leading education platform in the DACH region, we are looking for responsible tutors to support students with special needs or those who require extra academic help, motivating them and adapting lessons to their pace. - Plan and deliver educational activities adapted to each student’s individual needs - Provide personalized academic and personal progress support - Foster a safe, inclusive, and respectful learning environment - Identify specific student needs and propose suitable teaching strategies Qualifications - Degree or background in Education, Pedagogy, Educational Psychology, or related fields - Previous experience working with individuals with support needs or special educational needs (desirable) - Ability to design and adapt learning materials to individual requirements Benefits - Flexible working hours - Remote work option: teach online or in person - Salary: €20–€40/hour Company Description

• Je beantwoordt inkomende telefoontjes van klanten met vragen over abonnementen en aanbiedingen. • Geen koude acquisitie, maar écht advies geven en helpen. • Zo maak jij het verschil!

• Oversee and manage the claims process to ensure timely and accurate resolution of customer issues • Manage and maintain the ticket pipeline in HubSpot for order-related concerns, claims, and follow-ups • Serve as the primary point of contact for all claim-related client communications, including phone and email support • Handle escalated or complex claims and provide effective resolution strategies • Lead project management efforts for claims resolution, including task delegation and coordination with internal team members, vendor partners, shipping providers, and repair services • Monitor claims workflows to ensure deadlines and service expectations are consistently met • Measure and analyze claim-related KPIs, including response times, resolution timelines, customer satisfaction, and operational efficiency • Collaborate cross-functionally to improve claims handling procedures and customer service processes • Analyze claims data to identify trends, recurring issues, and opportunities for process improvement • Ensure compliance with company policies, procedures, and industry regulations • Provide guidance, coaching, and support to customer service representatives as needed