• Provide IT-owned support and administration for assigned Commercial enterprise systems across Patient Access, Market Access, Sales Operations, Sales, Communications & Patient Advocacy, Marketing, Business Analytics & Operations, Strategy & Business Operations and related Commercial business processes. • Provide sustainable operational support for Commercial systems such as CRM, data warehouse, EDI, Master Data Management, Alignment, Call Plans, IC, marketing technologies, etc. • Log, track, prioritize, and resolve system administration requests, incidents, and service tickets, ensuring timely resolution, appropriate escalation, adherence to defined SLAs, and ongoing ownership, maintenance, and operational excellence. • Act as a bridge across Commercial and enterprise data domains, partnering with Finance, Compliance, HR, and other functions to reinforce a single, governed, and scalable enterprise data foundation. • Leverage the existing data warehouse as a system of record, improve connectivity and data flow across platforms, and prevent the creation of parallel or fragmented data environments through standardization and integration discipline. • Manage back-end system administration activities, including user access, role assignments, permissions, workflows, configuration updates, support tickets, and system maintenance. • Serve as an IT point of contact for assigned Commercial applications, ensuring systems are supported in a compliant, secure, scalable, and business-aligned manner. • Support system availability, issue triage, troubleshooting, escalation, and resolution in partnership with vendors, IT, and functional business owners. • Accountable for overall health, compliance posture, and performance of assigned Commercial systems throughout their lifecycle.

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We are looking for a Market Research Manager to join the Customer Insights team at Collectors. This is an exciting time to join the growing collectibles space. This role will serve as the engine behind our understanding of our customers and the card collecting market, moving beyond the “what” is happening to “why” it matters. This is a high-impact role where your analysis of brand health and customer sentiment will directly influence key marketing, product and business decisions. The ideal candidate will have broad methodological experience, with a strong quantitative background. You will lead projects focused on brand health tracking, market positioning and competitive intelligence, and collaborate across multiple stakeholder teams - from Marketing, Product, Growth, Finance and with senior executives. Remote or hybrid candidates (close to Santa Ana or Jersey City office) will be considered. This will be discussed further as part of the recruiting process. What You'll Do: - End-to-End Research: Independently lead all phases of quantitative/qualitative research, from design, recruitment, fieldwork, moderation and reporting out to key stakeholders. - Brand Tracking: Own the CSAT and brand health tracking programs, monitoring key metrics like brand/feature awareness, satisfaction and perceptions to key stakeholders. - Strategic Market Research Studies: Lead custom, primary research like card collecting attitudes & usage studies, concept testing, competitive analyses, churn analyses and more. - Monitor Industry Trends: Monitor industry trends, product launches, positioning, partnerships, pricing, customer engagement, etc. within the card collecting hobby. - Collaboration: Partner with cross-functional teams to identify research needs and deliver insights that influence decision-making Who You Are: - Research Experience: 5+ years of experience in market research at an agency or client side. - Strong Quant + Qual Experience: Strong experience in both quant/qual methods, with heavier expertise in surveys (e.g., survey design, sampling, weighting and data processing) and ability to moderate interviews. Experience with MaxDiffs, conjoints, segmentations a plus. - Technical Proficiency: Experience with survey platforms (Qualtrics, SurveyMonkey, Alchemer, etc.) and familiarity with statistical software (SPSS, DisplayR, Q, etc.) - Attention to Detail: Ensures good data hygiene when launching surveys or compiling data (for example, when managing survey logic proofing, link testing and QA) - Analytical Mindset: An ability to look at a dataset and see the narrative, not just the numbers. The ability to interpret complex data and provide actionable insights to tell a strong story. Salary Range: The salary range for this position is $110,891 - $180,035. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details. Reasons To Join Us: - Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision - Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits - 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals - {Non-Exempt} Vacation: All full-time employees are eligible for paid vacation9 - {Salaried} Vacation: All salaried employees are eligible for flexible time-off - Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays - Employee Discounts: Employees receive discounts on select grading services for approved submissions - Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs - Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.

• Compile and analyze weekly/monthly internal indicators related to hiring, spending, and other key metrics, and present findings to the Chief Product and Technology Office team • Support the hiring process including approvals, process improvement as well as global footprint and site strategy to ensure alignment with organizational goals • Partner closely with FinOps and Engineering to manage the contractor workforce, ensuring seamless coordination between contingent labor spend and financial reporting • Aid in target setting and spending initiatives within the Chief Product and Technology Office, including driving efficiencies within an annual $x00m budget. • Manage and Identify opportunities for process improvement within the purchase order (PO) process, serving as a key gatekeeper by reviewing and providing recommendations for approvals • Assist in the annual demand planning cycle and budgeting process including developing business justifications for future investment and generating recommendations on investment priority • Coordinate a portfolio management-lite process to track and manage key projects and initiatives • Streamline operations and improve processes to support scalability and growth, while partnering with cross-functional teams on ad-hoc projects and general initiatives that drive organizational effectiveness and culture.

• Identify potential sales opportunities for the sales team. Support the Sales team in gathering requirements to develop a solution fit with a strong value proposition • Perform initial scoping, and analyse incoming requests for completeness for the production (using standards of tech task etc.) • Evaluate incoming requests • Identify key technical objectives and provide solution recommendations while performing business proves and management consulting analysis for Customer • Manage client project portfolio (budgeting, resources planning, risk management, projects execution, etc.) • Coordinate resources, onboard project teams and ensure effective completion of project milestones, control project scope and mitigate risks, support all changes in the process to align with customer process • Manage customer expectations, monitor, and increase client satisfaction • Manage request changes to the project scope, project schedule, and project costs • Perform risk management • Perform priority management • Closely cooperate Account Manager to provide technical and quality expertise for the customer • Growth and develop customer's channels • Gather customer's evaluation of delivery service • Improve quality of delivery service