We are looking for an experienced Allstate Insurance Customer Service Representative to join our award-winning, family-owned agency. We’re not just another agency. Our team is split into Customer Service and Allstate Sales, giving you the support and structure you need to thrive. We’re a fast-paced, high-energy agency known for excellence, growth, and results. ✅ MUST HAVE (non-negotiable): Active P&C License (Life License is a plus) Prior Insurance experience preferred  💼 Position Details: Full-time, in-office or remote Customer service, policy changes, policy reviews, payments, cross-sell opportunities Competitive pay + incentives Supportive, team-oriented culture Preferred Skills: Strong multitasking & follow-through Positive, client-first attitude Organized, coachable, and results-driven 📍 Remote or at one of our locations in Rochester & Clawson, MI 💌 To Apply: Send resume and brief intro to carolyntack@allstate.com Let’s connect if you meet the above qualifications and are ready to grow with a high-performing insurance team! If you’re ready to make an impact and take your career to the next level, we’d love to hear from you! www.allstate.com/carolyntackwest

• Conduct outbound and inbound calls to potential patients to explain services and assist with enrollment or scheduling. • Complete short intake forms to accurately collect demographic, eligibility, and clinical information. • Schedule patient appointments based on availability, location, and provider match. • Meet or exceed daily, weekly, and monthly performance goals (e.g., calls made, conversions, appointments scheduled). • Maintain a positive, empathetic, and professional attitude toward patients and teammates at all times. • Follow scripts and workflows while maintaining flexibility to personalize each conversation. • Document all interactions thoroughly and accurately in the company’s EHR system. • Collaborate with team members to troubleshoot scheduling or communication issues. • Adhere to HIPAA and confidentiality standards when handling patient information. • Participate in ongoing training, feedback, and quality assurance sessions to continually improve performance.

• Respond to inbound telephone inquiries related to debit card services • Assist customers with bankcard and fraud concerns • Maintain confidentiality and document customer interactions

• Serve as key point-of-contact for patients through their treatment and recovery process. • Deliver world-class patient experience via phone, chat, or email while embodying the Bicycle Health AAA experience through timely response and resolution of any administrative, medication or service management issues that may arise. • Adhere to defined workflows to ensure patients and clinicians receive consistent, high-quality support and maintain clean documentation of care resolution support provided. • Participate in a productive, tech-enabled, and team-oriented culture that seeks to create a best-in-class care experience for patients through the Bicycle Health app. • Master our technology suite, including the Bicycle Health app, G-suite, Zoom, FreshWorks, Athena, among others to efficiently triage and resolve administrative and logistical tasks that support patient care. • Collaborate with other medical and behavioral health clinicians to deliver successful telehealth care support. • All other duties as assigned.