• Champion a "Safety First" culture across all teams • Establish strategic direction for operations and maintenance aligned with client objectives • Serve as primary client interface, maintaining strong relationships through regular engagement with key stakeholders • Coordinate operational aspects of properties to protect, maintain, and improve asset value • Review SLA/KPI scorecards and ensure consistency across all regions • Lead team development by fostering collaboration, promoting energy and enthusiasm • Partner with senior leadership to advance service quality and strengthen client partnerships • Develop and maintain operating budgets meeting SLA targets • Lead incident investigations using structured problem-solving

• Lead the development and execution of Ferrara’s growth strategy across diverse channels including Foodservice, Vending, and QSR/Chain Restaurants. • Build customer strategies and strengthen channel partnerships. • Drive profitable, sustainable growth across a complex and evolving business. • Work closely with internal partners across Marketing, R&D, Supply Chain, and more. • Collaborate on product development specific to foodservice needs. • Manage a small team while remaining directly involved in critical customer relationships and business opportunities.

• Design and drive research architecture and rapid cycle learning systems • Define enterprise strategy for the implementation framework • Shape organization-wide narrative regarding effective implementation • Lead district and product developer partnerships focused on solution implementation • Leads and develops a team of Senior Directors/Associate Director pairs

• Manages a portfolio of district implementations of AI-powered solutions, with deep attention to instructional quality and outcomes for students of color, students experiencing poverty, multilingual learners, and students with disabilities • Serves as the primary relationship holder for assigned partner systems and product developer partners, building high-trust relationships that enable honest learning • Tracks the implementation and integration of solutions in assigned districts, monitoring usage, fidelity to High Quality Instructional Materials (HQIM)-aligned teaching, and emerging signals of impact and unintended consequences • Monitors the enabling conditions through leadership, coaching, scheduling, and infrastructure that determine whether implementation actually changes teacher practice • Engages with product developers to understand product intent, surface implementation realities and feed insight back into product development • Designs the systems that make implementation visible: monitoring dashboards, observation protocols, enabling-conditions trackers, and review cadences • Designs and delivers resources that build district and school leader capacity around effective implementation of AI-powered tools alongside HQIM cores • Co-designs launch experiences with product developer and district partners to include kickoff agendas, professional learning sequences, monthly check-in plans that set the partnership up for ongoing learning • Surfaces opportunities where internal facing products could scale or support service delivery, partnering with the Executive Director to determine how and when to scale • Iterates on implementation systems and resources based on what the partnerships are surfacing, in collaboration with peer Senior Directors • Acts as the owner of specific learning priorities within the function, contributing to the broader learning agenda the Executive Director shapes • Codifies what's emerging from partnerships into resources, frameworks, and field-facing artifacts that contribute to the field's understanding of effective AI-powered solution implementation • Collaborates with colleagues to align implementation resources across products and to surface cross-cutting insights • Coaches and develops staff, treating development as partnership rather than oversight • Models organizational values and contributes to a culture of accountability and psychological safety