Role Description We are looking for an Analytics Manager to organize our analytics function and manage our team of analysts. You will implement tools and strategies to translate raw data into valuable business insights. In this role, we expect you to have strong logical reasoning skills and business intelligence. The ability to communicate effectively is essential. If you also have solid industry experience, we’d like to meet you. Your goal will be to help our business use data to drive high performance and quality. - Understand business needs and objectives. - Develop strategies for effective data analysis and reporting. - Define company-wide metrics and relevant data sources. - Select, configure and implement analytics solutions. - Lead and develop a team of data analysts. - Oversee all analytics operations to correct discrepancies and ensure quality. - Extract reports from multiple sources (e.g. operations, IT, customer feedback). - Build systems to transform raw data into actionable business insights. - Apply industry knowledge to interpret data and improve performance. - Keep abreast of industry news and trends. Qualifications - Proven experience as an Analytics Manager or Data Scientist. - Solid experience in data analysis and reporting; industry experience is a plus. - Background in market research and project management. - Knowledge of Excel, R and SQL; familiarity with business intelligence tools (e.g. Tableau, SAS). - Superb communication skills. - Analytical skills and strong organizational abilities. - Attention to detail. - Problem-solving aptitude. - BSc/BA in Computer Science, Statistics, Data Management or a related field. Requirements - All providers must go through a third party background check only after you are confirmed for a job. - Each provider will go through etiquette training to ensure that every provider is a friendly and well-mannered individual. Benefits - Be your own boss by choosing the TASKS that best suit your schedules. - Build your income to help increase your revenue. - Book tasks that are within a 15-mile radius. - Health & well-being of clients and providers are our highest priorities.

• Manage a portfolio of business customers through remote service • Provide high-quality customer service • Contribute to team culture and environment • Maintain knowledge of products to recommend appropriate solutions

• Support the Account Team in delivering reliable retail static and mobile engineering services • Drive client satisfaction through proactive vendor management and operational excellence • Partner with key client representatives to support JLL and client corporate real estate goals • Manage Pittsburgh, PA-based 3rd Party Vendor Outsourcing Program with direct oversight of four outsourcing representatives • Deliver comprehensive services to remote retail locations including HVAC, Plumbing, Electrical, and General Maintenance operations • Monitor 3rd Party Service Agreements to ensure cost-effectiveness and quality standards • Oversee account platforms and work order management systems • Manage preventative maintenance scheduling and compliance tracking • Administer access control systems across all locations • Monitor and optimize service agreement performance metrics • Enforce all Company policies and training requirements regarding safe and efficient operations • Maintain adherence to Jones Lang LaSalle operations standards and quality benchmarks • Demonstrate strong collaboration and teamwork within the account team • Drive development and implementation of Integrated Facilities Management (IFM) best practices • Identify and execute process innovations to improve service delivery and client satisfaction

• Lead the creation and distribution of comprehensive Post Performance Reports following each review cycle. • Conduct detailed post-month-end reviews to assess KPI achievement across all posts. • Support the monthly KPI calculation and validation process, acting as an internal auditor for accuracy and fairness. • Play a central role in executing the regional performance strategy aimed at achieving sustained 100% KPI compliance. • Facilitate regular performance review meetings with post managers and regional supervisors. • Prepare executive-level summaries and presentations for senior leadership on regional performance health.