• Understand the unique needs and goals of each client • Monitor and analyse client account performance and ensure issues are addressed proactively • Identify opportunities for upselling additional services or features • Act as the primary point of contact for client issues or concerns • Maintain oversight of client Zendesk tickets and escalate as necessary • Coordinate with internal teams to resolve client issues promptly and effectively • Develop and execute annual client success plans aligned to business objectives • Assist with contract renewals and negotiations to drive retention and satisfaction • Use data analytics to assess performance and recommend improvements • Report regularly on KPIs and client health metrics • Advocate for clients internally to influence improvements in products and services • Collaborate with global Account Managers to ensure consistency in client experience • Maintain accurate records of client communications, billing, and contractual obligations • Provide clients with resources and training to maximise service value • Communicate regularly with clients via calls, emails, and on-site visits where applicable

• You act as the link between customers, partners and TKD • Promote and commercialize TKD solution products in cooperation with mobile network providers for new and existing customers • Serve as the expert responsible for device lifecycle projects • Prepare analyses and define measures to achieve your sales targets • Prepare proposals and manage newly won projects

• You conduct conversations with potential clients and maintain existing contacts through regular, reliable communication • You accurately document your activities in the CRM and record your next steps • You work closely with a friendly, supportive team and receive assistance with structure, outreach, and professional development

• Achieve and exceed assigned sales quotas across a portfolio of sponsor accounts and providing seamless end-to-end delivery across events • Deliver accurate sales forecasting and maintain daily CRM updates • Build strong relationships with sponsors to understand their business goals and sponsorship needs • Support sponsor G2M strategies through event and experiential opportunities • Manage client and sponsor communications, sharing sales materials, prospectus information, opportunities, and benefits • Work closely with colleagues to create additional custom and commercially valuable sponsorship experiences • Become a trusted 'voice of the sponsor,' helping event and client teams adopt a sponsor-first mindset that improves attendee experiences • Lead and support project teams, providing day-to-day guidance where appropriate