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LanguageLine Solutions logo
LanguageLine Solutions

Enabling Understanding in Any Language

Evening Benefits Specialist

Onboarding SpecialistCustomer SuccessFull TimeRemoteMid LevelTeam 10,001+Since 1987H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

8 days ago

Salary

$19 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Evening Benefits Specialist

LanguageLine Solutions

Role Description Join Us as a Benefits Specialist (fully remote) at Health Advocate, where you’ll become a trusted guide for members navigating benefit choices, open enrollment decisions, and plan questions. Your expertise—and your empathy—will help people make informed decisions with confidence. If you enjoy problem-solving, love helping others, and want to grow your career in benefits and healthcare, this fully remote position could be the perfect fit. What You’ll Do: Your Roadmap to Impact - Helping Members Understand Their Benefits - Answer incoming calls and respond to benefit questions with clarity and compassion. - Explain medical, dental, vision, pharmacy, life, disability, FSAs/HSAs, and other plans in easy-to-understand terms. - Guiding Open Enrollment & Life Event Decisions - Support members as they choose benefits during open enrollment, as new hires, or when their life circumstances change. - Compare and contrast plan options so members feel confident in their selections. - Providing Expert Navigation Across Coverage Types - Discuss Marketplace/exchange plans, COBRA, Medicare, and individual plans. - Help members understand costs, coverage, provider choices, and plan rules. - Solving Benefit Issues with Care & Accuracy - Research benefit concerns thoroughly and follow through until resolved. - Document all cases accurately while maintaining strict confidentiality. - Ensure compliance with HIPAA, COBRA, ACA, and all federal regulations. - Delivering Outstanding Member Experiences - Build trust quickly over the phone. - Provide objective, empathetic guidance—no sales, no quotas, just real support. Qualifications - Minimum 1–2 years of customer service and benefits experience - Minimum of 1 year of call center experience, preferably in a healthcare, insurance, or benefits environment - Minimum of 1 year of hands-on Medicare knowledge, including Medicare Advantage, Part A/B/D, and supplement plans - Ability to explain complex benefits clearly and patiently - Professional, supportive phone presence - Comfortable using MS Word, Excel, and internal systems - Strong documentation, accuracy, and time-management skills - You enjoy helping people - You thrive in a collaborative, remote environment Requirements - Fully remote work (we provide the equipment you need) - Exceptional training and ongoing development support - Real growth opportunities with leadership that invests in you - Competitive compensation & full benefits package, including: - Medical, dental & vision - Tuition assistance - 401(k) with company match - PTO & paid holidays - Starting hourly rate of $19.26 - A purpose-driven culture focused on compassion, clarity, and service Company Description Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

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