- Collaborate with the Customer Experience team to deliver exceptional customer support. - Play a key role in building meaningful relationships with customers across various communication channels. - Gather and relay valuable customer feedback to help improve products and services.

Role Description Our Support team is the front line of the Roadie experience, serving as the trusted first point of contact for our community. We’re looking for a Customer Support Specialist who thrives from helping people, brings strong communication and problem-solving skills, and genuinely puts the customer first. In this role, you’ll become an expert in our mobile and web-based tools, playing a critical part in keeping our logistics services running smoothly while delivering exceptional experiences to our users. This is a full-time role on a 4-day workweek, with schedules that may include evenings, weekends, and holidays—perfect for someone who enjoys flexibility and fast-paced, meaningful work. - Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members - Address all customer concerns politely, using active listening skills to understand and confirm the information - Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience - Proactively monitor in-progress deliveries and take corrective action when necessary - Manage non-standard delivery situations with professionalism, empathy, and urgency - Effectively use Salesforce and other internal tools to accurately log interactions and solve issues - Collaborate with team members from various Roadie departments to ensure seamless delivery experience Qualifications - 2+ year customer service experience, optimally with a technology or logistics company - Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities - Able to quickly and efficiently problem solve and troubleshoot - Comfortable with a fast-paced environment and changing requirements - Ability to receive and implement feedback to continuously improve quality of support provided to customers - Proactive and able to comfortably navigate through uncertainty and ambiguity - Must have the ability to work a schedule comprised of non-standard hours, including evenings and weekends - Experience with Salesforce, a plus! Benefits - Competitive total rewards package - 100% company-paid health insurance for yourself - 401(k) with company match - Tuition & student loan repayment assistance - yes, we’ll contribute directly to your student loans! - Remote-first environment - Generous PTO - Inclusive family leave policy that supports all new parents - Paid Wellness Days in addition to Company holidays - Monthly WFH stipend - Paid sabbatical leave - tenured Roadies are given extra time to unplug, rest, and explore - The technology you need to get the job done

Role Description We are seeking self-driven applicants who succeed with assisting clients and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This opportunity is ideal for candidates who are attentive to detail, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. - Assist clients with coordinating personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Maintain accurate records and documentation - Complete required training Qualifications - Authorized to work in the US, UK, Mexico, Australia, or Spain - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer strongly recommended) - Must be minimum of 18 years of age Benefits - Fully remote capability - Flexible scheduling options - Ongoing training and professional development - Supportive team Company Description

Title: French Customer Support Agent - (Bench Team) Location: Bellevue United States Job Description: Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint. What will I be doing? Blueprint is looking for a Customer Support Agent Bench Team (French fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client's customers with a goal to exceed our client's expectations as well as the expectations of their users. Duties/Responsibilities: - Deliver world-class customer service by following established departmental policies, processes, and standards - Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution. - Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations. - May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution - Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries - Monitor client facing tools (MatterMost) and keep up with client updates and directives - Respond to customer help requests escalated from Tier 2 Agents and address the customer's needs, complaints, and other issues. - Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user. - May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space. - Be a champion of Blueprint's core values by amplifying those behaviors in the day to day - May be assigned to assist in other ticket queues as needed - Additional duties and special projects as assigned Education and Experience: - One year or more customer service experience or equivalent required - Associates degree or equivalent or relevant experience. Bachelor's degree preferred - Comfortable using computers and can perform initial level troubleshooting of computer and network issues. - Some online game knowledge and experience preferred Required Skills/Abilities: - Ability to maintain composure in stressful situations - Have a customer focus mindset - career orientation towards customer service. - Excellent verbal and written communication skills. - Written fluency in French & English languages - Excellent interpersonal and customer service skills. - Excellent organizational skills and attention to detail. - Excellent time management skills with a proven ability to meet deadlines. - Strong problem-solving skills. - Ability to function well in a high-paced and at times stressful environment. - Proficient with Microsoft Office Suite or related software. - Ability to maintain client productivity standards Preferred Qualifications: - Knowledge of Accounts tickets - Ability to troubleshoot Accounts ticket issues independently and as a collective Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: - Medical, dental, and vision coverage - Flexible Spending Account - 401k program - Competitive PTO offerings - Parental Leave - Opportunities for professional growth and development Essential Functions: Availability: - Must work a hybrid schedule, two in-office days per week in alignment with the organization's work-from-home policy. - Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: - Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. - Ability to sit at a workstation for extended periods, engaging with content on a monitor. - Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: - Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. - Role may require the ability to communicate in written form other languages as specified based on engagement requirements. - Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: - Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: - Reasonable accommodations may be made to enable individuals with disabilities to perform the job. FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)