Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Staffing Senior Analyst, Advisors Client Services The Services organization is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, the Services team also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network. Within the Services organization, the Advisors & Client Services organization (A&CS) is responsible for delivering our various products and solutions to clients. A&CS is charged with combining professional problem-solving skills with deep segment and functional expertise to address the challenges and opportunities of its clients, enhance Mastercard's strategic and tactical performance and establish Mastercard's global thought-leadership pre-eminence. The role of the Staffing Senior Analyst is to work very closely with the A&CS Cluster leaders, PMs and squad leads to ensure the Client Services organization is effectively executing against our strategy as well as driving engagement within our teams. With a strong understanding of our business, the individual in this role is uniquely set up to ensure that people remain at the center of all that we do. Role• Process staffing needs at cluster level understanding specific engagement requirements and coordinating prioritization between Product lines• In close cooperation with the Client Service leadership, assign resources to client engagements based on predefined criteria targeting optimization of resource utilization across clusters and markets• Manage settings in the internal systems through all phases of the engagement lifecycle• Aggregate regional utilization indicators ensuring accuracy about de facto available capacity (accounting for leaves of absence, relocations, part-time resources etc.)• Work with squad leads and people managers on consolidation of the performance evaluation results and identified development needs translating them into actual opportunities for the Delivery team members All about you Essential skills and experience: o 5-8 years of overall career experience, preferably in professional services industry o Partner at heart - Needs to work in very close partnership with Client Service team members o Business acumen - Good understanding of the business drivers to optimize resource utilization numbers o Strong interest in people well-being and development - focused on making the client service team member experience is the best in class o Agile - Used to work in agile environment with short sprints, changing brief and ad-hoc teams o Project Manager - Able to manage multiple priorities simultaneously o Team Player - Work effectively as an individual contributor within a global staffing team o Data & Metrics Orientation: Ability to aggregate utilization indicators, track KPIs, and leverage tools for insights. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description We're expanding our remote travel support team and are seeking detail-oriented, service-driven individuals to join us as Client Journey Travel Advisors. In this role, you'll guide clients through the travel planning process by helping organize trip details, coordinating arrangements, and ensuring each step is handled smoothly and accurately from initial request through final confirmation. This position is well suited for individuals who enjoy assisting others, managing details, and working independently in a flexible remote environment. Full training and ongoing support are provided, making this a strong opportunity for both entry-level candidates and those with prior service experience. - Work with clients to understand travel needs, preferences, and budget considerations - Assist in building and organizing personalized travel plans - Research and evaluate travel options including accommodations, transportation, cruises, tours, and activities - Confirm availability and process arrangements through approved booking systems - Provide clear communication regarding updates, confirmations, and itinerary progress - Respond to client inquiries via phone, email, and online messaging platforms - Support modifications, scheduling changes, and follow-up requests as needed - Maintain accurate documentation and organized client records within internal systems - Participate in virtual training sessions and ongoing development programs Qualifications - Strong communication skills (written and verbal) - Highly organized with strong attention to detail - Ability to manage multiple responsibilities independently - Comfortable using basic computer tools and online platforms - Reliable internet connection - Positive attitude and willingness to learn - Must be at least 18 years of age - Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, or Spain Benefits - Remote-first work environment - Flexible scheduling options - Structured onboarding and continuous training support - Ongoing development and skill-building opportunities - Access to travel planning systems and supplier networks - Eligibility for incentive programs and travel-related perks - Collaborative team environment with growth potential

Role Description We're expanding our remote client services team and currently seeking dependable, people-focused individuals to join us as Vacation Client Support Advisors. In this role, you'll assist travelers by helping coordinate vacation plans, tracking important booking details, and providing ongoing support to help ensure a seamless planning experience from start to finish. This opportunity is ideal for individuals who enjoy customer interaction, staying organized, and managing details in a remote environment. Whether you're looking to grow new skills or bring experience from another service-based field, full training and continuous support are provided. - Guide clients through travel planning steps based on their interests, schedules, and budgets - Assist with coordinating reservations for accommodations, cruises, transportation, excursions, and vacation packages - Research travel options and availability using approved supplier and reservation systems - Share timely updates related to itineraries, confirmations, and upcoming trip details - Respond to client questions through phone, email, and online communication platforms - Support itinerary changes, special requests, and follow-up communication as needed - Maintain organized records and accurate client documentation within internal systems - Attend virtual onboarding sessions, workshops, and ongoing training opportunities Qualifications - Strong interpersonal and communication abilities - Detail-oriented with solid organizational skills - Comfortable managing tasks independently in a virtual setting - Familiarity with basic computer systems, email, and online platforms - Reliable internet connection and professional communication habits - Positive mindset and willingness to learn Requirements - Must be at least 18 years old - Applicants must be authorized to work within the United States, Mexico, Australia, Spain, United Kingdom, or other hiring regions Benefits - Fully remote work environment - Flexible scheduling options to fit your availability - Structured onboarding and guided training support - Continued learning and professional development resources - Access to supplier partnerships, travel systems, and booking tools - Eligibility for incentive programs, travel discounts, and recognition opportunities - Career growth potential within an expanding remote team

Role Description We're expanding our remote travel support team and are currently seeking dependable, detail-oriented individuals to join us as Travel Client Care Specialists. In this role, you'll assist clients throughout their travel planning journey by helping organize trip information, coordinating booking details, and ensuring each stage of the process is handled accurately and with care. This position is well suited for individuals who enjoy supporting others, staying organized, and managing structured workflows in a flexible remote environment. Full training and ongoing guidance are provided, making this a great opportunity for both entry-level candidates and those with prior service experience. - Engage with clients to understand travel needs, preferences, and timing requirements - Assist in creating and organizing personalized travel arrangements - Research travel options such as hotels, flights, cruises, transportation, tours, and activities - Work within approved platforms to review availability and support reservation completion - Provide consistent updates on booking progress, confirmations, and itinerary details - Communicate with clients through email, phone, and online messaging systems - Handle updates, modifications, and follow-up requests as needed - Maintain accurate, organized client records within internal systems - Participate in virtual onboarding sessions and ongoing training programs Qualifications - Strong communication skills (written and verbal) - Excellent attention to detail and organizational ability - Ability to manage multiple responsibilities independently - Comfortable using basic computer systems and online tools - Reliable internet connection and professional work habits - Positive attitude and willingness to learn - Must be at least 18 years of age - Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, or Spain Benefits - Fully remote position - Flexible scheduling options - Structured onboarding and guided training support - Ongoing learning and professional development opportunities - Access to travel planning tools, systems, and supplier networks - Eligibility for incentive programs and travel-related perks - Supportive team environment with growth potential