Role Description Are you ready to Level Up! Join our growing team as a Customer Success Manager. This role is perfect for someone who is: - A self-starter with tremendous initiative and a strong work ethic - An excellent communicator and collaborator across functional teams - Eager to make a high impact at a product-driven company - Adaptable, quick to embrace change, and a fast learner - Skilled in creative and critical thinking - Detail-oriented, even in a fast-paced environment - Passionate about technology and innovation, particularly the future of applied AI in our sector. Our Customer Success Manager (CSM) is responsible for driving customer retention, satisfaction, and growth by building strong relationships and ensuring successful product adoption. This role requires a proactive approach to managing a portfolio of customers, addressing their needs, and collaborating across multiple teams to deliver optimal outcomes. Key Responsibilities - Serve as the primary point of contact for customers, managing adoption, and overall success journey. - Drive customer retention by understanding client goals and delivering solutions to meet their needs. - Proactively monitor customer health and engage with customers to ensure continued success and satisfaction. - Conduct regular check-ins, business reviews, and product feedback sessions with clients. - Inform customers of new product features and best practices, helping them integrate updates into their operations for maximum efficiency. - Ensure customers’ platforms are up-to-date and optimally configured to meet their evolving needs. - Collaborate with customers on continuous optimization efforts, identifying areas for improvement, and recommending configuration changes to enhance performance. - Work with the Professional Services team to identify training opportunities and assist with configuration updates that align with customer goals. - Collaborate with the Support team to resolve customer issues and ensure smooth ticket resolution. - Work closely with Sales on expansion opportunities, cross-sell, and up-sell initiatives. - Partner with Product and Engineering teams to deliver customer feedback, participate in discovery calls, and ensure product alignment with customer requirements. - Assist customers with contract negotiations, renewals, and service optimization. - Leverage AI-powered tools to monitor customer health signals, identify churn risk early, and prioritize outreach across your portfolio. - Use AI writing and communication tools (like Claude, ChatGPT, or built-in platform AI features) to draft QBR prep, customer summaries, and follow-up communications more efficiently. - Help customers understand and adopt AI-driven features within the Track platform, translating technical capabilities into practical wins for their properties. - Identify opportunities where AI automation can reduce manual work for customers and proactively recommend those workflows during business reviews. Cross-Functional Collaboration - Sales: Align on growth strategies, contract negotiations, and product expansions. - Support: Ensure customer issues are escalated and resolved promptly, particularly for Tier 3 support cases. - Product/Engineering: Provide customer feedback, participate in discovery calls, and collaborate on product improvements. - Professional Services: Partner to identify training needs, configuration updates, and continuous optimization opportunities for customers. - Marketing: Share customer success stories and testimonials, contribute to case studies, and support customer advocacy programs. Qualifications - Excellent communicator and empathetic listener - Highly organized and excellent at time management and prioritization - Demonstrated ability to overcome obstacles and achieve goals - Collaborative and respectful team player - Bachelor's degree and/or 3+ years of directly related experience - Working knowledge of the vacation rental or short-term rental industries - Demonstrated ability to work with executive-level clients - Passionate about client service with a desire for continuous improvement - Project management experience preferred - Comfortable using AI tools in daily workflows to increase capacity and output quality (this is a must, not a nice-to-have). - Able to explain AI-driven product features in plain language to non-technical property managers and owners. Benefits - Full medical, dental, and vision coverage - Flexible Paid Time Off - Unlimited access to professional training and development - Health Savings Account with up to a $2,000 annual match - Up to $900 in annual Wellness Rewards - Flexible work environment - Free life insurance and long-term disability coverage - Flexible Spending Accounts - Retirement plan with employer match - $150 quarterly gift for personal use - Competitive wages - Work with an amazing team! Diversity and Inclusion We celebrate diversity of thought, culture, and background and are committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status or any other protected status under applicable federal, state, or local law. Compensation The expected starting base salary range for this role is $65,000–$75,000, plus eligibility for a 10% annual incentive tied to company performance. Final compensation will be determined based on factors such as relevant skills, experience, education, and geographic location.

Role Description We’re hiring Cruise & Resort Booking Agents who want to work remotely, enjoy flexible hours, and help clients plan their dream vacations. You’ll get access to premium tools, exclusive rates, and full training to help you thrive in this role. - Book cruises, resorts, and travel packages for clients - Recommend itineraries based on preferences, season, and deals - Use supplier portals to lock in promotions and perks - Handle changes, questions, or cancellations with professionalism - Keep records organized and updated in real time - Attend supplier webinars and live travel trainings Qualifications - Must be 18+ and a U.S. resident - Friendly, professional communicator - Passion for travel and helping others - Comfortable learning booking tools and supplier systems - No experience necessary—training provided Requirements - $45,000 - $65,000 a year Benefits - Flexible schedule, full or part-time - Travel incentives, discounts, and free trip opportunities - Mentorship, tools, and certifications provided How to Apply If you're ready to build a rewarding career from anywhere, apply now to join our team of travel pros. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description Als Customer Success & Marketing Manager:in bist du das Gesicht von GrowInTheRole nach außen – sowohl gegenüber neuen Interessent:innen als auch gegenüber unseren Kund:innen. Du übernimmst eigenverantwortlich Aufgaben in folgenden Bereichen: - Customer Success: Du bist die zentrale Ansprechperson und Sparringspartner:in für unsere Kund:innen (vor allem Personalentwickler:innen). Du baust vertrauensvolle Beziehungen auf, pflegst sie kontinuierlich und steuerst die Zusammenarbeit proaktiv: - Gemeinsam mit ihnen entwickelst du einen Plan, wie GrowInTheRole in der Organisation Wirkung entfaltet. - Du treibst die Nutzung gezielt voran und gestaltest aktiv die nächsten Schritte – von Vertragsverlängerungen bis zur Ausweitung auf neue Use Cases. - Aktivierung & Support: Du moderierst Kick-off-Veranstaltungen mit den Usern und verantwortest die Weiterentwicklung von Onboarding-Konzepten und Materialien. - Du sorgst aktiv dafür, dass die Führungskräfte GrowInTheRole nach dem Kick-off auch wirklich nutzen – durch gezielte Engagement-Maßnahmen, regelmäßige Impulse und enge Abstimmung mit den Personalentwickler:innen. - Bei Support-Anfragen bist du erste Ansprechperson und sorgst dafür, dass Usern schnell weitergeholfen wird. - Voice of Customer: Du hörst, was unsere Kund:innen und User bewegt – ihre Herausforderungen, ihre Sprache, ihre Erfolge. - Diese Rückmeldungen spielst du systematisch ans Produktteam zurück. - Gleichzeitig nutzt du sie als Grundlage für Marketingbotschaften, indem du z. B. gemeinsam mit Kund:innen Success Stories und Referenzen entwickelst. - Content & Community: Du verantwortest unsere Social-Media-Kanäle (insbesondere LinkedIn) und baust einen Newsletter auf. - Du erstellst Content rund um Führung, Personalentwicklung und KI-gestütztes Lernen – inklusive Case Studies und authentischer Einblicke hinter die Kulissen. - Messen & Events: Du planst und organisierst unsere Auftritte auf HR- und L&D-Messen sowie eigene Formate wie Workshops und Networking-Events – vom Konzept über die Logistik bis zur Nachbereitung. Qualifications - Überzeugungsgeschick: Du bist kommunikationsstark - auf Deutsch und Englisch. - Storytelling & Social Media: Du kannst Geschichten erzählen, die hängen bleiben. - Wachstumstreiber:in mit Startup-Mindset: Du hast Lust, in einem dynamischen Start-up-Umfeld zu arbeiten. - Themen- und Branchennähe: Du interessierst dich für KI und hast Lust, dich auch technisch in unser Produkt einzuarbeiten. - Hintergrund: Du hast ein abgeschlossenes Studium – idealerweise in BWL, Kommunikationswissenschaften, Wirtschaftspsychologie oder einem verwandten Studiengang. Requirements - Idealerweise hast du erste Berufserfahrung im Marketing, B2B-Sales, Customer Success oder Consulting gesammelt. - Erfahrungen mit LinkedIn Ads, Google Ads oder SEO sind ein Plus. Benefits - Die Zukunft der Führungskräfteentwicklung: Wir machen Führungskräfteentwicklung skalierbar und wirksam. - Ein starkes Team und schnelles Vorankommen: Du wirst Teil eines engagierten High Performance Teams. - Viele Gestaltungsmöglichkeiten: Du kannst aktiv mitgestalten – nicht nur das Produkt, sondern auch Arbeitsweisen und Prozesse. - Arbeiten, wo du am produktivsten bist: Unsere Büros in Greven, Köln und München stehen dir offen – du kannst aber auch komplett remote arbeiten.

Role Description Under the direction of the CSM leader, the Customer Success Manager will support our customer growth journey. The Customer Success Manager will engage a large book of assigned clients to retain accounts and maximize value from the partnership. This role will drive the renewal process and seek revenue expansion opportunities through proactive pipeline generation while supporting high client adoption, utilization, and ensuring customers receive an exceptional experience. This role is ideal for an individual who thrives in a fast-paced environment, juggling multiple priorities, while passionately building and growing long-term customer relationships. The CSM team helps advocate for the voice of the customer, streamline processes, and act as a liaison with internal departments to continue enhancing the strategic value of our solutions and support the achievement of our growth objectives. What You'll Do - Achieve or exceed recurring revenue retention, pipeline generation, and growth goals for assigned client portfolio as stipulated in the Sales Compensation Plan incentive agreement. - Manage high-volume subscription cycles and maintain positive relationships with clients, ensuring retention, account growth, and enabling on-time SaaS contract renewals. - Proactively inform clients of the availability and value of new products and features to develop a pipeline of up-sell and cross-sell opportunities for the Account Executive team. - Proactively communicate and engage with clients to prepare and process the account for renewal, and identify any risk of churn to develop account retention strategies as needed. - Support the professional services team in identifying and recommending additional training & admin certification opportunities. - Track and forecast customer health, renewal, and growth metrics across the assigned book of clients and provide reporting to leadership as requested. - Collaborate cross-functionally to streamline renewal and contracting processes, and advocate or escalate client needs and concerns to ensure high client satisfaction. - Maintain account documentation and hygiene, including capturing, updating, and reporting pertinent or required data in the CRM, or other systems as required. - Attend and actively participate in meetings, including but not limited to recurring team meetings, trainings, and 1:1’s with leadership, territory or pipeline reviews, Community Updates, Marketing, Product or cross-functional updates and other meetings as required. - Stay informed of industry needs or potential trends and market competition. - Adhere to departmental standards, workflows, SLA’s and other metrics or processes as required. - Travel to regional summits, client site meetings, industry or company events, and other onsite meetings as required. - Additional duties as assigned. Qualifications - Degree or the equivalent combination of education and relevant work experience. - Experience and demonstrated success with renewing & retaining customer contracts, up-selling, advocacy, or engagement, such as post-sales account management or business development functions, preferably in a SaaS-based organization. - Experience and demonstrated success providing a high level of customer satisfaction and the ability to showcase and drive product value in a high-volume environment, ensuring customer adoption, long-term retention, and wallet expansion. - Proven to be a self-starter and work independently within a highly collaborative and team-oriented environment. - Strong verbal and written communication, negotiation, presentation, and interpersonal skills, with the ability to influence executives or c-suite level. - Strong time management and organizational skills, with the ability to thrive in a fast-paced environment, while quickly adjusting to changing priorities. - High attention to detail and strong analytical, problem-solving and critical thinking skills. - Strong technical aptitude to learn new systems and knowledge of MS Office Suite, CRM, Gong or other similar technologies tools. - Familiarity with MEDDICC Selling, or another similar consultative sales methodology and ability to incorporate Force Management principles, including Command of the Message, value frameworks, and outcome-focused messaging. - Knowledge or direct industry experience with fire, emergency services, healthcare or hospitals preferred. - Ability to travel based on customer and business needs and the location of customers, up to 25%. Position Salary Range The annual base salary range for this full-time role is $80,000- $100,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications. Equal Opportunity Employer ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.