Title: Claims Specialist Location: United Kingdom Job Description: As a Claims Specialist on our Ticketing Claims Team, you will own the timely and accurate end-to-end adjudication of routine and complex ticketing claims, ensuring policy validity and compliance are maintained from first notice of loss through settlement. This role requires efficiently applying established policy guidelines, accurately verifying customer documentation, and providing clear communication to deliver fair and prompt claim resolutions to our customers. You will own the timely and accurate end-to-end adjudication of routine and complex ticketing claims. Regular collaboration with Team Leads, Managers, Payments, Complaints and Compliance Teams will be key in ensuring claim accuracy, regulatory integrity, and prompt, successful customer resolution are achieved. Key Responsibilities - End-to-End Claims Adjudication: Own the full claims lifecycle from initial notice (FNOL) through final settlement, ensuring timely and accurate resolution of ticketing claims. - Documentation and Verification: Critically review and validate all necessary documentation (invoices, Proof of Loss, etc.) to confirm policy eligibility and prevent fraudulent or non-covered payouts. - Policy Compliance and Calculation: Accurately apply complex policy wording and regulatory guidelines to calculate final settlement amounts. - Customer Communication: Proactively communicate coverage decisions and resolve customer queries, ensuring sensitive and complex outcomes are delivered with empathy and clarity. - SLA and Quality Adherence: Maintain strict adherence to all established Service Level Agreements (SLAs) and internal governance frameworks to support the team’s overall efficiency and audit standards. Qualifications - Desired 1-2 years experience handling customer queries online (claims). - Fluency in English (verbal & written) is essential for communicating internally and externally. - Any other European language will be highly regarded for external communications. - Basic understanding of insurance products and terminology. - Investigative ability to analyze documents, service reports, and customer statements to determine liability. - Bachelor’s or postgraduate degree in a related field or equivalent (preferred). What you will have - Time Management - Organisation - Attention to Detail - Demonstrates resilience - Learning orientation - Relationship building skills - Communication Skills Why Cover Genius? Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean? • Flexible Work Environment - Our teams are remote or hybrid (work from home on Wednesdays and Thursday and attend the office on Monday, Tuesday and Friday), with flexibility around start/finish times. • Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enable us to all become philanthropists through our peer recognition and rewards system. • Social Initiatives - pictures speak a thousand words! Sounds interesting? If you think you have the best composition of the above, send us your resume and let's chat! Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

• Investigating and confirming the facts of loss for basic automobile accidents • Applies analytical thinking to determine coverage, liability, damages • Adjusts and negotiates claims within limit of authority, • Handles investigation regarding most aspects of auto claims

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by responding to customer inquiries, initiating investigations and resolving customer claims. • Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim • Coordinate the repair of damaged vehicles and assist with rental reimbursement • Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority • Provide input for continuous development of claims guidelines, best practices, and process improvements • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim • Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

• Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer calls, texts, and/or emails in a timely and accurate manner. • Gather necessary information from customers to initiate the claim and explain policy, coverage, and educate them on the claims process and next steps. • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim. • Work with the APD team on the handling of property damage claims. • Recognize recovery opportunities with regard to subrogation and salvage, as well as total loss. • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures. • Negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority. • Provide input to continuously develop claims guidelines, best practices, and process improvements. • Know the claims inside and out and ensure outside investigative service providers, including independent appraisers and defense counsel, are guided based on what we need to move the file to a quick and appropriate resolution. All the while keeping our clients updated where needed. • Engage in learning opportunities to build knowledge of claims statutes, recent/updated court decisions impacting the claims function, current internal guidelines, and policy changes and modifications.