Role Description The Marketing & Communications team is responsible for connecting the world to lifelong transformative learning. They also work to shape public conversations on the future of education and work. The team is segmented into four areas of focus: Consumer Marketing, Enterprise Marketing, Brand & Creative, and Communications. The team is currently focused on expanding the reach of Coursera’s brand and bringing new learners to the site, connecting students to degree programs, attracting new enterprise customers — including businesses, governments, and campuses — and creating a marketing system that nurtures learners throughout their professional lives. As an Enrollment Counselor, you will be part of the Enrollment Team, enabling us to achieve successful recruitment cycles and achieve cohort goals for university degrees that are hosted on the Coursera platform. This position is primarily responsible for communicating with English-speaking prospective degree students in local and international markets via phone, email, chat and other tools to move them through the enrollment process on to enrollment. You will have a direct impact on the growth and success of degree programs hosted on the Coursera platform and will help shape the future of higher education. The right candidate will feel comfortable working in a lean, performance-driven environment while maintaining a strong sense of team and collaboration. This is a full-time, remote role. The position primarily requires working within the Indian Standard Time (IST) zone to engage with English-speaking prospective students. However, flexibility is essential, as there may be occasions when reaching out to learners in other regions necessitates adjusting working hours to align with their respective time zones. Key Responsibilities - Identify and engage potential learners through various channels. - Provide comprehensive information about course curricula, faculty, career outcomes, pricing, and payment options to prospective students via phone calls, emails, and online chats. - Address concerns, highlight program benefits, and guide potential learners to enroll in Coursera's programs, aiming to meet or exceed enrollment targets. - Maintain accurate records of interactions with leads, track their progress through the sales funnel, and update details in the CRM system. - Meet weekly, monthly, and quarterly enrollment targets related to revenue and student acquisition. - Establish rapport with prospective students, build trust, and provide personalized guidance throughout the enrollment process. - Effectively address common concerns and objections raised by prospective students to facilitate enrollment decisions. Qualifications - Bachelor's degree in Education, Business, Marketing, or a related field. - Excellent communication and interpersonal skills, with fluency in English. - Strong sales acumen with a proven ability to close deals. - Understanding of the EdTech industry and online learning landscape. - Proficiency in CRM tools and data management. - Ability to actively listen and empathize with potential learners. Preferred Qualifications - Prior experience in educational sales, admissions counseling, or a related field. - Familiarity with Coursera's course offerings and platform features. - Demonstrated ability to work in a target-driven environment. - Strong organizational skills and attention to detail. Benefits - Flexible working environment. - Opportunity to make a global impact. - Access to unique products exclusive to Coursera. - Career development opportunities.

• Respond to high-volume telephonic and chat contacts in a 24/7 Call Center environment while meeting contractual performance standards • Conduct comprehensive assessments of participant needs across Employee Assistance Program (EAP) and work-life domains • Provide assistance, education, information, referrals, and expert consultation to military members and their families • Assess and manage crisis situations, identify high-risk cases, de-escalate effectively, and initiate appropriate referrals and interventions • Navigate and coordinate resources to resolve participant concerns and ensure seamless service delivery • Perform follow-up contacts and complete mandated reporting in accordance with legal and program requirements • Document all member interactions accurately in electronic case management systems in compliance with program guidelines • Research and provide appropriate referrals and supplemental resource materials tailored to participant needs • Perform additional duties and special projects as assigned based on business needs

• Lunes a Viernes: 9:00 AM a 6:30 PM • Sábados: 9:00 AM a 2:30 PM

• Asesor de Ventas para Claro • Llamadas y atención al cliente • Cumplimiento de metas de ventas y retenciones • Participar en capacitaciones remuneradas • Trabajo en equipo