• Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues • Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management • Troubleshoot basic network, system, printer, conferencing, and office technology issues • Coordinate with internal teams and external vendors on IT-related requests and maintenance • Help manage inventory of laptops, accessories, and office IT equipment • Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems • Assist with documenting IT processes, setup guides, and internal procedures • Provide general operational support for office and cross-functional team needs when required

• Lead, coach, and develop a team of Payment Operations Analysts, fostering a customer-first and accountable team culture. • Support team performance through regular coaching, feedback, quality reviews, and development planning. • Drive strong client service outcomes by monitoring key support metrics such as CSAT, response times, and case resolution. • Ensure clients receive timely, professional, and accurate communication throughout the resolution process. • Partner with Customer Success and Account Management teams to resolve client concerns and improve the overall payment experience. • Oversee daily payment support activities across Virtual Card, ACH, and Check payment workflows. • Act as an escalation point for complex client issues, payment exceptions, and time-sensitive requests. • Support the team in troubleshooting payment-related inquiries and ensuring issues are resolved efficiently. • Identify recurring client or operational issues and implement practical solutions to improve service quality • Help improve internal workflows, team processes, and support documentation to increase efficiency and consistency. • Maintain standard operating procedures, training materials, and team communication templates. • Share client feedback and operational insights with internal teams including Product, Engineering, Vendor Operations, and Customer Success. • Support operational readiness for new processes, tools, and payment enhancements as the business grows.

• Define and execute an integrated supply chain strategy aligned with growth, profit, capital investment and operational performance goals. • Provide strategic oversight of the merchandising/category management organization and partner with leadership to support the refinement and execution of merchandising strategy. • Oversee the supplier compliance organization, ensuring that unauthorized resellers are restricted from purchasing products in accordance with supplier partner policies. • Collaborate with peer leaders across our supplier facing organization to drive effective operating practices and strong execution. • Champion a technology-forward, AI-enabled approach across supply side functionssupply chain and merchandising workflows. • Own end-to-end supply chain performance, including demand planning, purchasing, and inventory optimization. • Accelerate the transition to a demand driven operating model, improving SKU-level forecast accuracy and working capital efficiency through processes such as S&OP/SIOP and technology. • Lead evaluation (in conjunction with our enterprise systems team), optimization and, if applicable, selection and implementation, of forecasting and replenishment systems and supporting infrastructure. • Drive continuous improvement in forecasting, inventory management and supply chain efficiency metrics. • Optimize end-to-end supply chain processes including sourcing, lead times, logistics, and inventory flow. • Collaborate with Partner Management to establish structured sourcing models and strengthen supplier performance frameworks. • Establish and monitor KPIs across supply chain, merchandising, and supplier performance to drive accountability and continuous improvement. • Collaborate cross-functionally with Product, Marketing, Distribution, and Technology to align planning and execution. • Identify and mitigate supply chain risks to ensure continuity, stability, and compliance. • Oversee operating plans, budgets, and working capital performance for the function. • Lead and develop a high-performing team, building leadership capability and organizational scale across supply chain and merchandising.

Role Description The aim of our R&D Operations team is to ensure the smooth and efficient functioning of all operational, project, and cross-functional activities that support our product and engineering organization. This involves: - Coordinating procurement - Managing vendor relationships - Tracking critical metrics - Driving compliance and governance programs We work proactively across teams to remove friction, improve visibility, and ensure that processes are followed consistently — from daily cloud cost controls to weekly health metrics. Ultimately, we are dedicated to enabling our R&D teams to focus on delivery by handling the operational backbone that keeps everything running. Qualifications - 3–6+ years of experience in an operations, project coordination, or business analyst role, preferably within a software or technology organization - Strong organizational and time-management skills, with the ability to manage multiple concurrent workstreams - Proven ability to coordinate cross-functionally across engineering, finance, legal, and vendor teams - Experience working in or alongside Agile/Scrum development teams - Strong verbal and written communication skills, including experience preparing management-level presentations and metric reports - Experience with vendor management, procurement processes, and contract coordination - Proficiency with JIRA for ticket tracking and project coordination - Familiarity with cloud platforms (AWS, IBM, or Azure) at a conceptual level for cost monitoring purposes - Advanced proficiency in Microsoft Excel, including pivot tables, charting and graphing, advanced formulas (e.g., XLOOKUP, INDEX/MATCH, array formulas), and data analytics techniques for deriving insights from operational datasets - Strong proficiency in Microsoft PowerPoint, with the ability to build clear, visually compelling presentations - Experience with project and work management platforms such as Monday.com, Asana, or equivalent tools for coordinating tasks and team workflows - Working understanding of basic database querying concepts, including the ability to read and construct simple SQL SELECT queries for data retrieval and reporting purposes - Foundational understanding of software development concepts, including the software development lifecycle (SDLC), version control, release cycles, and how development, QA, and operations teams interact within a product organization - CEFR B2 level English proficiency or higher is required - Ability to work effectively in cross-functional teams Requirements - Frequent Metrics Reporting – Maintain and update numerous source files used for weekly reporting, these will come from a variety of tools, teams, and processes - Cloud Cost Controls – Perform regular monitoring of R&D cloud spend; coordinate with R&D teams on individual spending overages; track the cost impact of new and ongoing projects; produce weekly cloud spend health reports - Escalations Management – Intake escalations coming from Support, Sales, Services, and other internal teams; update and manage JIRA tickets escalated to the R&D team - Translation Coordination – Coordinate regular translation projects between the R&D and vendor - Procurement Coordination – Act as the coordination layer for procurement activities by aligning with procurement managers, legal, security, and R&D teams; manage timelines, facilitate communication, drive approvals, and support peer evaluation of vendor solutions to ensure well-rounded selection decisions - Internal Accounting & Vendor Management – Maintain tracking of different vendor products to ensure that renewals and usage align with our agreements, coordinate any billing related items vendors, and expense related items within the team - Meeting Coordination – Facilitate recurring weekly meetings for various internal groups; take and distribute meeting notes; update required tools such as slides, Monday.com, or equivalent platforms - Development Hours Logging – Work with Development leads to identify and track hours spent on innovation to create precise auditable records, these will be used for different financial reporting projects - Accessibility Compliance – Support client’s accessibility needs with Product Management, Compliance, R&D, and Vendors to produce necessary reports and coordinate product gaps - Security & Compliance – Coordinate with the Compliance team to ensure all outstanding training and security tests are completed across R&D teams; review open-source tooling for compliance eligibility and direct product security escalations to the appropriate R&D team - People Programs & Events – Coordinate team events (large and small) including venue/vendor scheduling, catering, invitations, and on-site execution; ensure events run smoothly and that budgets and payments are properly arranged Benefits - Market Leading Compensation Package - Wellness Programs to Support Health and Wellbeing - Working with the latest tools and technologies in a fast-paced environment - Remote Work Flexibility - Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance - Annual Time Off: Time off is provided in accordance with applicable legislative requirements - Global Connected Culture: Hubs in Romania, UK, US, Canada - Dynamic Work Culture: Thrive in our innovative and multicultural environment - Grow with Us: Continuous development opportunities