Role Description The main responsibility of the Account Manager is to establish and maintain the relationship between the client and WebbMason through many areas of the account. Initiate the concepts of design & creative, while finalizing the complete production of projects from the beginning stages throughout the completion. Managing the national accounts through a consistent presence at the various customer locations, as well as the ongoing quality control measures at our supply-chain partners manufacturing facilities. Essential Functions: - Understands and supports the Account Executive with all projects and services available through WebbMason. Assumes full responsibility for assigned customer accounts. - Independently performs the functions of an Account Manager with no guidance from the Account Executive. - Must have a proven track record for clearing up discrepancies in a timely manner, keeping the open order report clean, consistently calls on client to maintain a proactive and productive workflow. - Initiates contact and consults with customers concerning their needs and the benefits of the services we provide. - Confers with customers to verify service satisfaction. Empowered to resolve customer complaints or other concerns. - Uses independent judgment to develop specs, compute and quote customer specific pricing, orders for new and current client needs. - Reviews past orders and current accounts to generate ideas for expanding services to client. Looks for ways to increase profitability on orders and implements them after coordinating with the Account Executive. - Establishes payment schedules with client. Confers with other company personnel to convey clients needs and monitors the progress of meeting such needs. Investigates potential new vendors, and adheres to WebbMason's preferred vendor list. - Maintains professional and technical knowledge by attending educational workshops, tours, and reviewing professional publications. Up-to-date knowledge on our supply-chain's new equipment within our preferred partner network is necessary. The latest capabilities within our partner network are vital for us to bring these advancements to our marketplace. Qualifications - In-depth knowledge of our company, our products and services and our industry; as well as a thorough understanding of, and proven ability to implement customer service skills and techniques (able to ask probing questions, listen, overcome objections, resolve problems, etc.). - Knowledge of promotional products. - Prior program management experience. - Proficient using Windows, Microsoft Office and Outlook. - Must be a great communicator and possess wonderful phone skills, people skills and be a good listener. - Problem-solver. - Be organized and detail-oriented. - People-oriented. - Have an inquiring mind. - Competitive in nature. - Enthusiastic, optimistic, and have a positive attitude. - Must possess the ability to identify needs and present alternative options to meet those needs. - Must be able to identify client needs and recommend appropriate products and services. - Must be able to meet deadlines. - Must be able to travel when needed. Education - Bachelor’s degree (B.A.) from four-year college or university; or equivalent relevant work experience. Physical Factors - While performing the duties of this job, the employee is regularly required to talk, hear and sit. - The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms. - The employee is occasionally required to climb, balance; and stoop, kneel, crouch or crawl. - The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment - This job operates in a professional office environment. - This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. Position Type/Hours of Work - This is a full time, exempt position, and hours of work and days are Monday through Friday, 8:30 to 5:30.