• The company is seeking a highly detail-oriented and experienced Mental Health / Behavioral Health Medical Biller and Coder (Billing & Coding Support) with a strong background in medical billing, CPT/ICD-10 coding, and behavioral health operations. • This role is critical in ensuring accurate and timely claim submissions while supporting administrative and front-office operations. • The ideal candidate is proactive, organized, and capable of meeting strict billing turnaround deadlines in a fast-paced behavioral health environment. • Clear billing queues in AdvancedMD • Handle reconciliations and billing follow-ups • Process claims through the Availity RCM system • Ensure accurate CPT and ICD-10 coding • Submit claims within strict 24–36 hour turnaround deadlines • Monitor and reduce claim denials • Run billing and financial reports using AdvancedMD and Excel • Perform insurance verification through AdvancedMD and Ohio Medicaid Provider Network Management tools. • Handle general back-office administrative tasks • Support communication through email, phone calls, messaging apps/CRM systems (Slack, Salesforce, WhatsApp, Skype), and video conferencing tools (Zoom, Google Meet).

Role Description The company is seeking a highly detail-oriented and experienced Mental Health / Behavioral Health Medical Biller and Coder (Billing & Coding Support) with a strong background in medical billing, CPT/ICD-10 coding, and behavioral health operations. This role is critical in ensuring accurate and timely claim submissions while supporting administrative and front-office operations. The ideal candidate is proactive, organized, and capable of meeting strict billing turnaround deadlines in a fast-paced behavioral health environment. - Clear billing queues in AdvancedMD - Handle reconciliations and billing follow-ups - Process claims through the Availity RCM system - Ensure accurate CPT and ICD-10 coding - Submit claims within strict 24–36 hour turnaround deadlines - Monitor and reduce claim denials - Run billing and financial reports using AdvancedMD and Excel - Perform insurance verification through AdvancedMD and Ohio Medicaid Provider Network Management tools - Handle general back-office administrative tasks - Support communication through email, phone calls, messaging apps/CRM systems (Slack, Salesforce, WhatsApp, Skype), and video conferencing tools (Zoom, Google Meet) Qualifications - Experience in Behavioral Health / Mental Health - Strong knowledge of CPT and ICD-10 coding - Proficiency in AdvancedMD - Experience using Availity - Strong attention to detail and accuracy - Ability to meet tight deadlines and work independently - Excellent communication and organizational skills Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer - Internet: High-speed connection (minimum 10 Mbps) - Audio: Noise-canceling headset - Video: Webcam for virtual meetings - Workspace: Quiet, professional environment Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance

• Own high-impact medical billing and insurance cases end-to-end • Assess whether procedure, diagnosis, and modifier codes on an EOB are consistent with service described • Identify coding conflicts and escalate or dispute them with the appropriate party • Advocate for users by pushing cases forward with persistence • Communicate clearly with users, setting expectations and sharing progress

• Complete detailed medical insurance verifications of benefits (VOBs) • Submit and follow up on medical preauthorization • Track and follow up on outstanding medical claims • Communicate with insurance companies regarding claim status and documentation requirements • Review insurance policies and benefit limitations • Maintain accurate documentation and spreadsheets • Work closely with dental offices and billing specialists • Assist with appeals and requests for additional documentation